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“Very good but very noicy”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
The Hague, The Netherlands
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good but very noicy”
3 of 5 bubbles Reviewed January 19, 2014

We stayed at the Reef Casino Hotel in january 2014. The rooms and service was very nice but the noice of the club in the casino was spoilling it for us. We had to stay up till 02.00 pm till the street noice and the drum stopped. The hotel was very sorry about the inconvience and they were very helpfull. At the end we were very happy about the service, the room and the facilities but we can not recommend it for people who like a good night sleep.

Room Tip: Rooms on the pool side are quieter
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barman P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 20, 2014
Dear Barman P,
I do sincerely apologise for the inconvenience of the street noise and club, being part of an entertainment complex does at times unfortunately have some of the festiveness cross over into the serenity of the hotel surrounds. Fortunately, with the hotel rooms located away from the main entertainment area and security key access to all accommodation floors, for the most part the fun stays in the entertainment areas and the serenity in the accommodation areas. We do our very best to ensure a good nights sleep for all.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,873 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 17, 2014

reservation service was not helpful at all. Lady's name was Bree and she was trying to charge me 74 dollars for a rollaway bed for a child when on website it stated that kids are free in the same room with parents. also she would not provide me with information I wanted to know about rooms. I felt like I was annoying her with my questions. Matt on the other phone was great and answered my question in 30 seconds. I have no idea why Bree was trying to hide simple facts about rooms. She also made feel bad for using my complimentary night with Accor hotels. we are coming to stay for 3 nights in april for our anniversary and at the moment not looking forward to stay at this hotel,but maybe where will be more people like Matt there.

  • Stayed January 2014, traveled with family
    • Service
Helpful?
1 Thank elena s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 20, 2014
Dear elena s,
My sincere apologies that your reservation experience did not meet your expectations. I also understand that our team member has been trying to contact you without success to personaly apologise for any misunderstandings. I can assure you that our team strive to provide the best guest service possible and we look forward to showing you this in April when you celebrate your anniversary.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

We stayed at the Pullman Reef Hotel casino for 4 days in early December to celebrate our 25th wedding anniversary. We had a junior suite on the top floor with views looking towards the CBD of Cairns in one direction and views of the inlet in the other direction. The room was huge and the bathroom was spectacular. The bed was one of the most comfortable I have slept in.

We had breakfast every day at the the hotel and it was a relaxed way to start the day and on our anniversay night we ate at the Tamarind restaurant which was wonderful. Just after we checked in, we received a bottle of champagne delivered to our room from the hotel for our anniversary. Very nice touch.

The location is great. Just a couple of blocks walk and you have so many places to eat and the lagoon to swim in. Special mention must go to the concierge Michael who gave us a few tips on where to go in the short time we were there.

Thank you for making our 25th wedding anniversary a memorable occasion.

Stayed December 2013, traveled as a couple
Helpful?
Thank dajsNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 20, 2014
Dear dajsNewcastle,
Great to see that your 25th Wedding Anniversary was a wonderful celebration. Our beds are certainly super comfy and our junior suites have great views. Tamarind is also one of those special places to enjoy a celebratory dinner, we are so glad you had a wonderful stay.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Craiglie, Qld Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 15, 2014

It was nice knowing we had a comfortable bed to finally sleep in, air con temperature was perfect and the spa bath was relaxing. We were disappointed with the quality of the food in Chinese restaurant in the Casino for the price. Tried to make it up with a couple of rounds on the roulette table-didn't succeed.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank KathnPaul91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear KathnPaul91,
Sorry we couldn't provide you with a win on roulette! Hopefully the comfy night's sleep eased the loss. I will pass your feedback onto the owner of Cafe China, I do apologise that it did not meet your expectations. We look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed January 14, 2014

We spent two nights at the Pullman Reef and loved every minute from the moment we checked in, staff were fabulous and so helpful. We stayed on the 7th floor with a view over the river/esplanade. Our rate included breakfast and the staff there were so friendly too. Loved the rooms and the plantation shutters with a view from the Spa bath. The pool area is fanstastic. Would not hesitate to book and stay there again - well done Pullman was almost going to stay at the Hilton but your rates and hotel were much better

Room Tip: Ask for a high floor with a view
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noreen_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear Noreen_8,
Thank you for your very kind words about our team, I am very happy that we could make every minute of your stay an enjoyable one. Our rooms have a great tropical plantation feel and super comfortable beds, we have recently added new furniture to the pool deck too, you were probably one of the first to enjoy!
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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