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“Fantastic hotel with wonderful staff”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Stratford, Victoria
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic hotel with wonderful staff”
Reviewed January 12, 2014

We had the best time on our stay at the Pullman Reef Hotel Casino due to the fantastic hotel, in a great location, manned by wonderful staff. It was our second stay at the hotel, and once again we did not want to leave. We will be returning to this hotel, not doubt about that.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank gable66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear gable66,
Thank you for your kind words, it is great that we were able to make your stay fantastic one. Our team are always very proud to be able to make the guest experience a memorable one.
See you when you next return to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,901 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (307)
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English first
Brisbane, Australia
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 11, 2014

My 32nd stay and I was rewarded with the key to the Presdential suite.
Holy hell, the room(s) was as big as an average house.
Just a shame I was only there for 2 nights and didn't get to spend much time in the room.
Loved the huge tv and surround sound.
The Pullman has the most comfortable beds out of any chain of hotels

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KennethBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear KennethBrisbane,
Very happy to read you enjoyed the Presidential Suite. I must thank you for choosing to stay with us when you travel to Cairns. We do appreciate your support. Look forward to welcoming you back next trip!
Best regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port douglass
Level Contributor
3 reviews
Reviewed January 11, 2014 via mobile

When we first arrived in cairns it's very touristy atmosphere and there are lots of backpacking places I was worried that the Pullman was just a rip off. But when we got there I was pleasantly proved wrong the whole room was lovely we had a great room and they even let us check in at 12 when the room was ready instead of 2! In our time we had room service, use the pool and gym and everything was easily accessible and great! Would definately recommend to other couples for a little luxe holiday!

Stayed January 2014, traveled as a couple
Helpful?
Thank Weatalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear weatalot,
I'm glad we were able to pleasantly surprise you and give you a luxurious stay. Thank you for choosing us. we hope to welcome you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 9, 2014

Great room, large king beds with equally hugh pillows, spa bath that you can see the view outside or watch a movie from. The pool was lovely and warm with lots of space and sunbeds with umbrella's for cover. Free nespresso coffee in the lobby, close to all that Cairns has to offer.

Room Tip: Ask for a view of the river as you get the river and the mountains behind them
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  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coffeepots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear coffeepots,
Thank you for staying with us and taking the time to post your feedback. Our beds and pillows are some of the comfiest around and we have recently added the new poolside furniture with day beds and comfy sun loungers. Great to see you enjoyed!
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 7, 2014

For not the first time and certainly not the last, we enjoyed our wedding anniversary at the Pullman Reef Hotel Casino. We have done just about every year for the last 10 years and will continue to do so. The staff are excellent, the accommodation fantastic (the beds and the pillows are made for enjoying a good night rest, yes even the pillows!) and we can't get enough of the Tamarind restaurant. We have travelled far and wide for both business and pleasure, and we are always willing to get credit where it's due. The Pullman Reef Hotel Casino is a consistently excellent hotel and dining experience.

Room Tip: Corner suite if available and larger than most with great views, all rooms are very good.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 15, 2014
Dear Craig T,
Thank you so much for coming back to us time and again, it is great to see that the team and the facilities are just as good as the previous 10 years. Tamarind has also just been rewarded with a Chef's Hat from the Australian Good Food Guide, something the team are very proud of. We look forward to welcoming you back next anniversary.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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