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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed January 7, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com
Thank Cobi S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 15, 2014

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1,011 - 1,017 of 2,006 reviews

Reviewed January 5, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com
1  Thank Trinastan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 4, 2014

We spent several days at the Pullman Reef Hotel Casino, while traveling Australia this past December. The room was clean, the bathroom was spotless, bed was very comfortable, making for a pleasant home away from home.
The staff was very considerate, and kind. Our journey to Cairns did not start off well, having a difficult time with the airlines, lost luggage and rude encounters at the airport. How comforting the staff was at the hotel, providing us with a room four hours before our check- in time! I must also mention, the extra mile each staff member appears to go for the guest. The little things, delivering an email, calling to verify a reservation,offering assistance with travel arrangements that is what makes for a wonderful experience.
The location was just right, within walking distance of most facilities.
I would not hesitate in recommending the Pullman Reef Hotel Casino to my friends,

  • Stayed: December 2013, traveled as a couple
    • Value
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2  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

Dear Lisa H,
Wonderful to read that we were able to get your holiday back on track after a trying start. Thank you for your kind words about our team and their service, we take great pride in doing our best to deliver a home away from home experience.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Gazza069
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 1, 2014

Although there were issues during our stay, it was the service and dedication provided to amending these issues that made me give this establishment four stars. Checkin was efficient and we were issued with room keys and single exit tickets for the carpark which was very easily accessible. Our room on the third floor with ocean views was pleasant although the bed was a little lumpy in spots. The stay was tracking well until the second night of our stay when we discovered that our inhouse movies were not working. We had ordered take out pizza and were planning a night in as the Xmas period had been so exhausting. Alas the concierge man could not get it working and we had to wait until the engineer the next day. When he arrived the next day he unfortunately could not fix it either and as such we were moved to another room a level up. We were also provided with compliementary champagne and free in house movies for the remainder of our stay which was a nice touch. The bed in the second room was much nicer and not as lumpy. The bathrooms are a little dated but pleasant enough with a rainshower (not great pressure) and dual vanities. Would highly recommend getting a room with a sea view as it was just gorgeous. The location was great and was not far to get to all the usual amenities. We also had breakfast included in our rate (served in the Tamarind restaurant) and this was always efficient and delicious. If you can get a good rate, I would suggest a stay here. I did toss up between here, the Shangri-la and the Hilton and was not disappointed.

  • Stayed: December 2013, traveled as a couple
    • Value
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Thank Steve8010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

Dear Steve8010,
Thank you for posting your feedback, I am glad the team were able to do their best to rectify any issues you had and make the stay an enjoyable one with as little inconvenience as possible.
Kind regards
Wayne Reynolds

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Reviewed December 31, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Rachel N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

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Reviewed December 31, 2013

So many hotels these days think that providing little soaps and chocolates is what star ratings are all about.

Well its not!

Star ratings certainly reflect the facilities available but they can't create the culture of service and how effective a site is at engaging customers. That comes from good management, strong training and employee dedication.

We just spent 2 weeks at the Pullman Reef Hotel Casino in Cairns and found them to be a great example of providing the facilities which earn the right to call themselves a 5 star hotel - but also demonstrate the culture and commitment that delivers a 5 star experience.

We used the Hotel as our base to explore the region and found it to be a excellent choice. I would recommend this hotel to anyone looking for a warm and inviting culture and professional service.

Room Tip: We had the river view on level 5 - room 515 was a great choice with excellent aspect to the esplanad...
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Greg N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded January 5, 2014

Dear nealtwo,
Thank you so much for your kind words. Our team are very proud and commited to our guests and a memorable experience for them all. Great to read you enjoyed Cairns and TNQ.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $200 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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