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“Great service and room standards”

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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed August 24, 2013 via mobile

We stayed for a night recently to visit the casino and end a stay in Queensland. The room had a great bathroom and when you open the sliding shutter style doors next to the bath, you can look out at the harbour and hills, or watch the tv. Great room setup.
Everything was clean and the bed was so wonderfully comfortable!
I would definitely stay again.

  • Stayed: August 2013
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Thank Kylie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear Kylie C,
Thank you for taking the time to post your comments and for choosing to stay with us. I hope you enjoyed the casino (and had a win) as much as you enjoyed our rooms. We look forward to welcoming you back when you next holiday in Cairns.
Kind regards
Wayne

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1,153 - 1,159 of 2,054 reviews

Reviewed August 23, 2013

arrived at midnight to a cheese and fruit platter and a bottle of french champagne. this was just the start of a fabulous 4 days. enjoyed a pampering spa across the road in the pullman international, breakfast in the resturent each morning was delisous, dinner was even better.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank wanderer0562013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear wanderer0562013,
Champagne and cheese at midnight, what a great way to start a relaxing break. It is wonderful to read that you had a fabulous stay, we do thank you for choosing to stay with us. Hope to welcome you back soon.
Kind regards
Wayne Reynolds

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Reviewed August 22, 2013

We stayed here for our 5-year anniversary (unfortunately did not get upgraded, unlike other guests have mentioned-we had a room with a "city view", which was of the hotel across the street!). A clean, well-run hotel with fantastic guest services (they lent me a transformer for my electronic devices, provided free newspapers, etc.). Was very nice, but not as spectacular as some reviews say, and lots of extra costs (e.g. extra charge for breakfast, upgrading to a better view).

  • Stayed: August 2013, traveled as a couple
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Thank hollyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear hollyah,
Happy anniversary! Apologies that we were unable to upgrade you for your celebration, sometimes when we are full it is difficult to meet everyone's requests. It is great to read that you enjoyed our team's service and we do hope to welcome you back for you next anniversary.
Kind regards
Wayne Reynolds

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Reviewed August 22, 2013

We stayed here for three nights in August. Title says it all, the service is good - the small touches like champagne are appreciated. The rooms are spacious and have large bathrooms (rooms are slightly dated - but this us common in Cairns and didn't bother us) with small balconys to sit out on and enjoy the view.
Location is very central to both the esplanade and the wharf so is good for an early morning reef trip.

  • Stayed: August 2013
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Thank Jay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear Jay A,
Good to read that you enjoyed the small touches that our team are able to provide. We do thank you for staying with us and look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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Reviewed August 19, 2013

Absolutely delightful. Staff great. Beautifuuly furnished. Amazing pool. Got upgraded which was fabulous. A place where you can wind down and feel like you are living the highlife lifestyle. Would definately return. The spa in room was luxury and great balconies.

Room Tip: Level four great. Same level as pool.
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Stayed: August 2013, traveled with family
2  Thank Sarah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear Sarah G,
Thank you so much for your kind words, we do appreciate you taking the time to pass on your feedback and of course for choosing to stay with us. We hope to welcome you back soon.
Kind regards
Wayne Reynolds

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Reviewed August 16, 2013

I last stayed here 8+years ago when the property was Sofitel. Now a Pullman the standards have only improved. Apparently recently refurbished the room was superb.
Made mention when i booked that we were celebrating my partners birthday — we received a complimentary bottle of champagne upon arrival.
Exceptional service, beautiful room and the most comfortable of beds.
The adjoining casino is …. well a casino and attracts the usual crowd. Don't be put off this hotel is great!

Room Tip: All the rooms are good!
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  • Stayed: August 2013, traveled as a couple
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1  Thank Garth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear Garth O,
Great to read that the birthday celebrations were enjoyed and the exceptional service from our team coupled with the newly refurbished rooms added to the experience.
Kind regards
Wayne Reynolds

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Reviewed August 16, 2013

Lovely stay at the pullman reef,clean with helpful staff.The room was big enough to have space with and the bathrooms are great,recommend to anyone wanting to stay in cairns.my wife an l will definitely stay again when we go back

  • Stayed: August 2013, traveled with family
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    • Location
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Review collected in partnership with Accorhotels.com
2  Thank Gary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded August 25, 2013

Dear traveller,
We do appreciate you staying with us and thank you for your kind recommendation. The team look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $178 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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