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“10/10”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
67 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“10/10”
Reviewed August 16, 2013

I last stayed here 8+years ago when the property was Sofitel. Now a Pullman the standards have only improved. Apparently recently refurbished the room was superb.
Made mention when i booked that we were celebrating my partners birthday — we received a complimentary bottle of champagne upon arrival.
Exceptional service, beautiful room and the most comfortable of beds.
The adjoining casino is …. well a casino and attracts the usual crowd. Don't be put off this hotel is great!

Room Tip: All the rooms are good!
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  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Garth O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 25, 2013
Dear Garth O,
Great to read that the birthday celebrations were enjoyed and the exceptional service from our team coupled with the newly refurbished rooms added to the experience.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,967 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (321)
Date | Rating
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 16, 2013

Lovely stay at the pullman reef,clean with helpful staff.The room was big enough to have space with and the bathrooms are great,recommend to anyone wanting to stay in cairns.my wife an l will definitely stay again when we go back

  • Stayed August 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Gary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 25, 2013
Dear traveller,
We do appreciate you staying with us and thank you for your kind recommendation. The team look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberaeron, United Kingdom
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 15, 2013

stayed at the Pullman on the first leg of our world trip in july and really enjoyed our stay, its in a good location, close to the airport as well, has a rooftop zoo!! which I have never seen before,as well as a zoo there is a casino which is part of the hotel.The rooms were spacious as was the bathroom with a spa bath which was really good after a long day sightseeing. staff were friendly and helpful, would definitely recommend this to anyone intending to stay in cairns.

Room Tip: ask for a room overlooking the harbour
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank stansevers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 25, 2013
Dear stansevers,
Thank you for taking the time to post your comments and for choosing to stay with us. I'm happy we could give you a great start to your holiday, hope the rest was as enjoyable.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2013

We were lucky to be the first occupants of a refurbished room on the 6th floor with a view over the pool deck. The most important feature of any hotel room is the bed, and this was extremely comfortable. The only possible complaint about this well fitted out room was that the aircon had no heating function , and we hit an unusual cold spell for a night or two. Staff from the front desk to the cleaning folk were exceptional and clearly well-trained to believe in service excellence. The venue for breakfast requires a short walk, but the buffet is good, and supplemented by a menu selection. Not cheap, but well-situated for waterfront activities - which is why you would be heading to Cairns.

Room Tip: The upper floors have better views - obviously!
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Ted_Cally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 25, 2013
Dear Ted_Cally,
Great to read that your enjoyed our newly refurbished rooms and all that Cairns has to offer. True our hotel in the tropics does not have the capability of heating, we do however, have heaters and extra blankets for the odd cold snap that we may have.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level 5 Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 12, 2013

We loved our stay at this hotel. The staff were great. Warm welcome on arrival, booked our tours, provided local map with recommendations of places to eat. The room was excellent. Spacious, clean, lovely plantation timber blinds, spa bath, separate toilet, roomy shower, comfy king bed and large balcony. We were there for 5 nights and loved the chocolates provided with the turn down service. Only disappointment was there were rooms with better sea views. We had one, but only just! Loved the self service Nespresso coffee machine in the lobby.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 25, 2013
Dear AnneW1956,
Fantastic to read that you loved your stay and enjoyed our teams service and the facilities.
We do thank you for choosing to stay with us and look forward to welcoming you back when you next travel to Cairns.
Kind Regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 5 Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
Reviewed August 10, 2013

Reasonably nice accomodation in Cairns city.

We only spent one night here so that we would be close to the airport for our departing flight the next morning.

Rooms were spacious and clean, well located but a little dated for our liking. I also found the bed uncomfortable.

Parking was handy as we had our own hire car.

Staff checking us in and out weren't too attentive, which was unexpected.

We ate at the adjoining Chinese restaurant which was divine and spent some time in the casino which was boring as we're not gamblers.

Fine for a night or two or for business travellers but lacked the warmth or interest you might expect from a hotel if you were spending a week or two in Cairns for a holiday.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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Helpful?
7 Thank Markerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 11, 2013
Dear Markerina,
Thank you for taking the time to post your comments. I am happy to report that since your stay in November 2012 we have invested significantly in upgrading our rooms and have now finished all 128. I do apologise that we did not meet your expectations and hope to be able to welcome you back to experience our new rooms soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 9, 2013

I recently stayed in Cairns overnight being a Monday night for a Tuesday departure. I was lucky enough to last minute score a very very cheap room with a sale that was on. Paid 50% off the normal price.

Upon arrival was sat down by a Reservation staff member and was quickly processed. Received parking swipe and thankfully parking was very easy and roomy, unlike some hotels. Cost of parking overnight was $8. Which is a great price compared to some places I have stayed at.

Attended room and was located on 3rd floor and was amazed by the size of the room. I had a 1 bedroom with a spa located inside the room and a private balcony. Room was very clean and smelt fresh.

With the Casino down stairs it was a easy to access the casino and with the restaurant also located own stairs being a chinese menu I can see why some people wouldn't leave the hotel/casino complex. Although crazy if you didn't.

Overall, just a cheap and uncomplicated stay with no dissapointments. Just what you want in a stay.

I would definitely recommend this place based on my first stay and it even made it more pleasurable not paying a arm and leg for the room.

Thanks to all staff, appreciated.

  • Stayed July 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank StubbyHolder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, August 11, 2013
Dear StubbyHolder,
Great to see that you got a great deal with the Accor super sale. Our thanks to you for taking the time to pass on your wonderfull comments, it is very pleasing to read that we were able to get everything right for you.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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