We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cairns Holiday June 2013”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Rosebud, Australia
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Cairns Holiday June 2013”
Reviewed July 4, 2013

My wife and I had a late arrival at the hotel, we were greeted by a friendly concierge, who took our bags, waited for us to check in then escorted us to our room. Yes it was cold in the room initially, but turned the A/C off and was very comfortable for the rest of the week. We had the balcony doors open while in the room and didn't see a fly or mosquito in the room the whole time. We found that the spa wasn't working, and the manager has no hesitation in moving us to another room with a functioning sap. All the staff we encountered were friendly and very helpful. Would stay at the Pullman Reef again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, July 22, 2013
Dear Andrew B,
My apologies for the inconvenience caused by the spa, it is great to see that our friendly team were able to rectify this quickly for you and to your satisfaction. We do look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,944 reviews from our community

Traveler rating
    1,307
    489
    105
    28
    15
See reviews for
273
1,117
104
226
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (313)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Guttenberg, New Jersey
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 3, 2013

The hotel was very lovely! The rooms were nice and spacious. The hotel was kept very clean. The staff was very friendly and helpful in booking excursions for us.The hotel was walking distance to the esplanade where there were many shops and restaurants. They also had a few computers for guests use was very helpful in looking up restaurants or emailing family and friends!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, July 22, 2013
Dear Jenna R,
Great to read that you enjoyed the hotel and it's facilities. Our team are very proud of the property and are always enthused by such great comments.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2013

When we pulled in to the drive way to unload our luggage's we had such a nice guy (named Michel) come out and give us a hand with everything and help us check in. Nothing was too much trouble for him and he was just happy and nice. The hotel room was clean and tidy with plenty of room. The only down side was our room was on the bottom floor and it was really noisy. Also being part of a casino, people go back to their room drunk at around 3.00 am as this is the time the Casino closes and it is noisy again. Also they charge for parking $8 per day which is not much but I think if you are a guest staying there then it should be complimentary.

Room Tip: High Floor would be quiet.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, July 22, 2013
Dear ElleDownunder,
Thank you for choosing to stay with us and for taking the time to pass on your feedback.
Michael is happy to have received such a great compliment from you. I do apologise for the ambient noise generated by other guests who have been out to play for the night. Please make contact with me next time you wish to stay and we will ensure you have a higher floor.
Kind regards
Wayne Reynolds
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 6 Contributor
196 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed June 30, 2013

This was a mixed visit. It is a peculiar hotel, part of a much larger area that includes a casino, nightclub, bars and restaurants. There are multiple entry points, and given the large amount of people roaming the premises, you need key card to get into the elevator, and to open most doors at night.
Staff is very friendly, and helpful. They provide extra towels for whatever trip you might be doing. Location is great, very close to the piers, and right on the Esplanade.
Room is nice, but all problems I had relate to such room. Closet space is minimal. Room with water view is open to interpretation - you do see the water, but I would not call it water view.
Main problem is actually temperature. First night we froze in the room, temperature 66F, 19C.
Asked front desk, told they would fix heat. Came back late from tour the next day, froze again. Was not expecting to be so cold in Cairns.
One more complaint to front desk, then I was told that despite controls in the room, there is no heat! No heat! I was told to open doors to warm up the room - and would likely get all the bugs with it.
This would be a nice hotel, but if you go during their winter, either carry long sleeve pajamas, or get ready to freeze.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Familytraveler69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, July 22, 2013
Dear Familytraveller69,
We do thank you for taking the time to post your feedback and chosing to stay with us. I am sorry that the temperature of the room could not be controlled to your satisfaction. Being in the tropics the hotel was not built with a heating function in the airconditioning of the building, we do provide extra blankets and heaters for the one or to cold nights we have a year. I am sorry this was not communicated to you effectively.
Kind regards
Wayne Reynolds
Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 24, 2013

Location is good and the hotel has two top class restaurants in Cairns. Both the reef terminal and the night market are nearby.

Rooms are comfy and nice. Staff are helpful.

The breakfast at Tamarinds restaurant was delicious. It is not the normal buffet style you get at most hotels but you order from a set menu. Everything on the menu was good including the pancakes.

Love staying here.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nimera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2013

We stay twice per year usually at your lovely hotel and find the staff excellent and the room very comfortable. Tamarind restaurant really wonderful and the Flinders grill really great for casual quick meals, staff are always very plesant. We love our stay at your hotel and only wish we could stay longer. Will have to save our pennies to stay longer next time. Thankyou.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank llisphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.3 mi away
Shangri-La Hotel, The Marina, Cairns
0.0 mi away
Pullman Cairns International
0.1 mi away
Hilton Cairns
Hilton Cairns
#7 of 64 in Cairns
2,206 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
DoubleTree by Hilton Hotel Cairns
1.6 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
584 reviews
3.8 mi away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices

Been to Pullman Reef Hotel Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Expedia, Booking.com, Priceline, Hotels.com, Agoda, Orbitz, Cheap Tickets, TripOnline SA, Travelocity, Hotwire, Cancelon, getaroom.com and HotelQuickly so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing