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“Awesome”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
United States
Level 6 Contributor
393 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Awesome”
Reviewed May 10, 2013

Great overnight stay at the casino. Room was very spacious, we even had a roller way and it was easy to move around the room without having to step over the extra bed. Beds are super comfy, shower has lots of pressure overal it was a great stay and we will be back.

  • Stayed May 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fnqfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear fnqfamily,

Fantastic to see that you and your family enjoyed stay and that there was sufficient room to accommodate everyone in our super comfy beds.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Cairns, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 7, 2013 via mobile

We stayed at the casino in a Junior Suite for 2 nights as the grand finish to our honeymoon. As locals, we have stayed at the casino quite a few times over the years so we knew what we were getting, and know what room is best value.

The Junior Suite is the ONLY room worth getting for your romantic getaway. When checking in the concierge said it best that "anything less, or more for that matter, is a waste of money". The room is MASSIVE, situated on the corner so you have full views of the inlet and city with the wrap around balcony. The room has a king sized comfy bed, sitting area with lounges, large flat screen tv with movie-link, Nescafé pod coffee machine with free pods, all the usual inclusions such as bathrobes and enough floor space to swing several dead cats. The bathroom is the draw card for us as it boasts a proper 2 person spa bath with views over the inlet! There is a separate toilet with its own sink for convenience as well.

Besides from the room, the room service is also fantastic. The full room service breakfast is 100% worth getting. My husband eats A LOT and he is still full by the end of it. They are so punctual as well, managing to arrive within 5 minutes of your specified time. We also had room service dinner which was fast and very generous for the price.

On the topic of food, we did have breakfast one morning at Tamerinds but we were somewhat disappointed. I remember the days when breakfast was in the restaurant where Cafe China is now and it was spectacular. My mum and I use to come for breakfast there even when we weren't staying at the hotel. The selection then was mind blowing! The selection at Tamerinds was very basic. You could order from the menu instead of having the buffet but that defeated the purpose of being on holiday and wanting to indulge in a special buffet breakfast. The food offered couldn't be faulted however, so I definately don't plan to lower my score for this. My disappointment comes from comparing to what was not what is.

To conclude, my husband and I will definately be returning. I can't more highly recommend the Junior Suite as your first choice of room type; you will not regret it! And PLEASE get room service breakfast! Oh and if you like fish, when dining at Tamerinds for dinner you MUST get the Crispy Skinned Barra. I have had it about 15 times no exaggeration and it never fails to impress ( make sure you get a side of rice to mop up the juices!).

Stayed April 2013, traveled as a couple
Helpful?
4 Thank KitanaMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear KitanaMichelle,

Congratulations on your wedding! Thank you for finsihing such a special occassion with us, the team are overjoyed that we could give you a memorable experience. We look forward to welcoming you back soon.

Kind regards
Wayne Reynolds
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Melbourne, Australia
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 6, 2013

We last visited Cairns eight years ago and the hotel scene seems to be a much greater choice today. The Reef Casino hotel was a Sofitel back then and seems to have dropped one rung in Accor's Hotel offering. The hotel is much the same, the rooms are a little bit tired and the restaurant offerings are less, but it is still a very good hotel. We actually dined across the road at an other Pullman, previously Sebel and the Buffet Seafood Dinner was great and Buffet Breakfast was very good. These offerings were previously available at the Reef Casino, but not these days. It does have a one hat restaurant - Tamarind, (I was told this is the highest calibre restaurant within Accor Australia's hotels),which was previously there and we tried last time, it was excellent, but we did not want a high level restaurant this time and we understood that breakfast was a la carte with only a cold buffet. and now also has a budget diner, especially to cater for Casino clientele.
We enjoyed the Reef and it will suite some travellers who want the offerings available, but we will try the Pullman across the road next time unless the food offering falls back similar to where it was.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Rogerbelvedere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear Rogerbelvedere,

Thank you for taking the time to post your comments. The Pullman brand is now the largest 5 star brand in Australia. I am sorry that the food offerings were not to your liking, our sister property does do fantastic buffets, we would not wish to compete with the same brand and have decided to go with a higher calibre restaurant, a chinese restaurant and a bar and grill as our offering.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2013

staff were great, hotel was imaculate. I got a room upgrade that was even better. Only down side was that i didnt get to spend too much time at the hotel as i was at a conference. One of the best hotels i have ever stayed in.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank marty260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear marty260,

Thank you for taking the time to post your comments and for your very kind words. We look forward to welcoming you back for some R&R in the future.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2013

The experience was really good and we found the hotel comfortable from every aspect. Conveniently located near the main street and the rooms were very classy and clean. Also spacious and convenient. Entire family enjoyed the trip here

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NitinRao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear NitinRao,

Fantastic to read that your entire family had a great time at the hotel and in Cairns. We do thank you for taking the time to post your feedback and hope one day to welcome you back.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
1 review
Reviewed May 2, 2013

Fantastic hotel with incredible views, beautiful people, comfortable beds, luxurious spa. What more could you want!! All in the best location in Australia. The rooms are spacious and very modern 5 star. The bathroom is also larger than most with lovely toiletries and soft white bath robes.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JaneCairns_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, May 16, 2013
Dear JaneCairns,

Thank you so much for your kind words the team thrive on getting feedback. We do appreciate you choosing to stay with us and look forward to welcoming you back soon.

Kind Regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 29, 2013

Excellent Location in centre of Cairns CBD, adjoining the Casino & walking distance to everything. $8 per night for hotel guest parking undercover adjoining casino was also handy given seasonal rains in Cairns. Given the current renovations on Level 3 even though we were on L6 still alot of vibration & other reno noise which was ideal. The Duty Manager Brieanna was very kind & understanding given my reservation request for a quiet location had been overlook & given our 1 night stay kindly upgraded us to a Jnr suite which did given a Friday night still mean alot of noise from the general surounding resturants & nightclubs but upgrade did make our short overnight stay after our week in Palm Cove before our long flight home a much more stay enjoyable stay. General servie housekeeping, rooms etc of a high standard as would expect of a Pullman. Perfect for a few night but not suitablefor families with small kids, although often guests from Asia travelling with families seem to be oblivious to there running in corridors, screaming kids thoughout hotels in Australia , just unlucky several such families on same floor during our stay. I can highly recomend property however if can arrange it is probably better to stay midweek here & outside school holiday periods if a mature couple travelling & wanting a luxury relaxing stay but still close to all services. caitns is a great place to be able to do such a variety of activites, best have own car given some locations can be quite some way out of the central area of Cairns.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank vallju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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