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“Pullman Reef Hotel Casino”

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Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed March 25, 2013

This is the 3rd time staying at the Pullman Reef Hotel Casino and on each ocassion it has been an enjoyable and relaxing experience. The staff are great, the rooms are perfect and the food is enjoyable the location is great right in the city. We try to stay here each time we go to Carins however it is hard to book in as availability is not always available.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank ldarvell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 24, 2013

We arrived on Sunday afternoon and got valet parking $11. Very efficient service and bags taken to room which was great. He even showed us how to use remote for tv. Lovely welcome to sit at desk when checking in. It was fast and efficient again. Perhaps more could be explained on the facilities at the hotel. The lobby was lovely and I even had a courtesy coffee while waiting for my husband one day. Ice water and fruit also on offer. Rooms were very sound proof it seemed. Hallway areas bright and airy.

There is swipe card security to go up to your room which we appreciated.

Room was large with nice desk to work at. Bed comfortable and nice linen and towels. Extra towels available. Complimentary newspaper. Large toiletry items on offer in bathrooms. Spa bath and marble seated shower in large bathroom seemed very luxurious. Mini bar well appointed.

It was St Patricks Day and the place was jumping for a Sunday night. Irish band free entertainment in the bar area was very well patronised. Shame we couldnt get seat though to enjoy a drink and listen for a while. Casino had many things on offer and looked glamerous and sparkly. Well priced bistro meals on offer that looked nice (we didn't partake). We went to Tamarind restaurant for dinner which was the highlight meal of our trip. Hubbie had tasting plate entree and we both enjoyed our mains and dessert. Wines were a bit pricey but with a lovely dinner who cares! I must commend the waiter who was friendly and the chef as meals came very quickly. Doors were opened and closed for us as we came and went which was nice. Atmosphere was great too - quiet and moody.

We would have liked to try the China Cafe but it seemed always packed with bus loads of asian visitors and all tables seemed reserved. Perhaps some tables set aside for staying guests would be nice.

Monday breakfast was again in this restaurant and was continental buffet plus choice from a-la-carte menu and was again above average. The young lady who greeted us (well not so much of a greeting must have been a bad day for her). Second day of our stay, the hot food was on offer on the buffet as well as the a-la-carte menu (strange?) Coffee pod machine coffee was okay and seem to be the trend these days. Would have loved to be offered a real expresso though. First morning we were shown the machine and the second day the waitress offered to make ours which was nice.

Initially we were only to stay one night, but we had the opportunity to return on the Tuesday to Cairns and decided why stay anywhere else. My only complaint that when we returned we were given a smoking room with ash tray when we had initially booked non smoking. Our return visit was of the same high quality service. This time we used the public car park $8 but think next time we would pay extra for valet as service was great.

We consider The Langham in Melbourne to be a '6 star hotel' and this one is not far behind. A true 5 Star!

Room Tip: We stayed on 6th and 7th floors (703) but declined offer to pay $30 more for harbour view so got cit...
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  • Stayed: March 2013, traveled as a couple
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Thank Pepperina_Alpacas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

We have stayed in this hotel on a number of occasions and have found they are always welcoming, provide great service and are located in an excellent position for anyone visiting Cairns. The rooms are large and the facilities are very clean with comfortable beds for a good night's sleep. If only they provided free wi-fi, it would be perfect.

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank 88REP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

I love the Reef Hotel Casino, We stay here at least once a year as the service and quality makes us feel like royalty. The rooms are spectacular with great views and very comfortable beds. The staff are always friendly and helpful to make our trip even better. The restaurants and amazing with food to die for. The hotel is in the heart of Cairns with so much in walking distance. We will be back again.. :)

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank mandydoneit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

this venue is the purfect place to stay the service was excellent and the room was way more than i expected their were plenty of restraunts to choose from being so close to the city i will return even tho it was only one night it was a great experience

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank gurdie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

Stayed on business for 1 night and found all facilities including Breakfast room to be up to Pulman standards.

Staff at Reception were very courteous but breakfast staff at 7.30am were a bit left over from the night before IMHO.

Fantastic spa bath and separate shower room was a sweet Sofitel touch from the earlier years of Grand 5 star hotels. Tip. Ask for a level 2 room as they are recently renovated.

Room Tip: Level 2 for a refurbished room and ask for a view on the water. That will set you up as sweet as....
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  • Stayed: March 2013, traveled on business
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Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2013

Great position, staff friendly and very helpful. Very quiet and not hustle and bustle type of hotel. Beds and pillows nice and comfy. Nice view of the water from my room, decor slightly worn but still in good order. A nice feeling and secure parking with good price of $8 day self park (many I go to charge $20+). Their packages are good value with breakfast included and a single $10 voucher for mini bar or room service last time I paid $189 p/nt this time was $209 on wotif. Frequent flyer points a bonus as well.

Room Tip: Haven't experienced a bad room yet.
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  • Stayed: March 2013, traveled on business
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Thank Cute-Fruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $186 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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