We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“FANTASTIC”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pullman Reef Hotel Casino
Ranked #2 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed March 6, 2013

We booked for an overnight stay for my wife's birthday and were upgraded at booking in after dinner we returned to our room and decided to have a spa, after getting all ready we found the spa wasn't working and so when we called Andrew at the front desk he was there at our door by the time I had got out of the bath with a luggage trolley to move us to a suite that was needing a small car to get from one end to the other. We filled the spa and it was enormous and was absolutely wonderful and made our stay a memorable one the in room espresso machine was a great bonus.

Room Tip: 518 has great views of Esplanade and Ocean
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Solstice10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded March 7, 2013

Dear Solstice10,

My sincere apologies for the malfunction of the spa in your room. We do appreciate you staying with us and taking the time to post your feedback. It is great to see that we were able to exceed your expectations with the second room and I will pass on your kind words to Andrew. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,053)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,249 - 1,255 of 2,053 reviews

Reviewed March 4, 2013

We were here with a tour and were very pleased with this hotel. No complaints whatsoever. We had breakfast everyday in the restaurant which had a combo of buffet and order off of the menu with everything from eggs benedict/florentine to an English breakfast. There was an assortment of fruit, pastries, breads, yogurt, cereals, etc. on the buffet.

Our group had a dinner in the same restaurant and the food was very good. I cannot comment on the price or value of the room or meals as they were part of our tour.

One comment: this is also a Casino and caters heavily to a Chinese clientele. That said, we were here during Chinese New Year's and this did not overwhelm us. There is a large Chinese restaurant on the premises and a Noodle Bar, but we did not eat there.
Would I stay here again...Yes!

Room Tip: We were on a tour and assigned our rooms.
See more room tips
  • Stayed: February 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded March 7, 2013

Dear Hawxlady,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our food, service and facilities. We do hope to welcome you back to Cairns one day soon.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank donna54485
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 27, 2013

We stayed at the Sofitel for two nights as the starting point for our honeymoon, and I enjoyed the room very much. Our patio overlooked the pool area and was huge. The room, and the hotel, has a Key West kind of feel to it, with slatted doors throughout, even for the wall between the tub and the rest of the room. The steam shower was a nice touch as well. There are a few flaws. The breakfast was lousy, and the breakfast service was spotty at best. When we arrived and ordered coffee, it had been cleared by the time we returned with our plates. Don't eat the things they call pancakes, if you are inclined to eat the breakfast at all. Also, the casino was tacky, as everyone else points out. I am in my mid-thirties, and was carded to get in! The age to enter is eighteen, and it was a bit annoying to have the casino gatekeeper card me just so he could comment on my looks. That, and there were 2-penny slot machines. The gaming tables weren't much better. I'd advise skipping the casino and check out Cairns or surrounding areas instead.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank phillip_stjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 28, 2013

Dear phillip_stjames,
Thank you for staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our rooms. I am very sorry that breakfast did not meet your expectations and apologise for the inconsistencies in service and food.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank likeniceplaces
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 22, 2013

A stunning hotel with all you could want to celebrate a special weekend. Very friendly staff, spotless well appointed room, a choice of restaurants, and anything else you could ask for within walking distance. Close to the Reef boat terminal and in the centre of town. A hotel that totally deserves its 5 star rating and near perfect review score.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 28, 2013

Dear Mary P,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our service and facilities. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

Check in with Michael was fast and efficient.
Concierge was very helpful with brochures and recommending stuff for us to do.

Location:
Well located at the start of the Esplanade. Lots of restaurant and entertainment options within walking distance. Marina Wharf close by for your snorkeling adventures. Cairns Convention Centre 5min walk for the basketball.


418:
Weirdly designed room with a hallway which turns 90 degrees into the living/bedroom. The TV was located against the wall in the middle of the room but set inside an alcove, which made viewing from both the bed and the couches nearly impossible (even with the swivel function). The wardrobe was around the corner near the bathroom door.

The divider between bedroom and bathroom was a slatted wooden sliding door. The shower drain seemed to be connected to rooms up on higher floors as whenever someone had a shower or flushed the toilet it would run through our drains and echo very loudly - making it impossible to try to get to sleep.

Tried to get a room change but the hotel was full that night so we just had to tough it out for the first night. They did organise a new room for us first thing next morning.

512:
Was a much better designed room. The TV was viewable from both the couches and bed (with swivel). The bathroom was at the other end of the room and although the drain still made considerable noise, the solid walls and doors muffled the noise sufficiently.


Rooms overall:
PRO:
Comfy beds and pillows.
Large bathrooms with large shower area.
Great 180 degree views.
Big TV with USB input
Nespresso machine

CON:
Shower heads were mounted far too low for me (I'm 6'1'' and had to bend my back a fair way to wash my hair). A ceiling mounted rain shower would fix this issue.
Wooden slatted blinds let in a lot of light in the morning and street lighting at night. Black out curtains should be put in as an option for use.
No instructions for Nespresso milk jug.


Facilities:
The gym was an adequate size, but would get quite busy with 5 or more people in there.
The pool was pretty small - there was little undercover poolside seating for clothes in case of rain.

Breakfast - very small buffet.

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Maelstrom38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 28, 2013

Dear Maelstrom38,
Thank you for staying with us and taking the time to post your feedback. I apologise that you did not enjoy the layout of your first room. It is great to see that on your move we have exceeded your expectations with our service and facilities. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.3 mi away
Shangri-La Hotel, The Marina, Cairns
0 mi away
Pullman Cairns International
0.1 mi away
Hilton Cairns
Hilton Cairns
#5 of 63 in Cairns
2,357 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
DoubleTree by Hilton Hotel Cairns
3.8 mi away
Ingenia Holidays Cairns Coconut
1.5 mi away
Reef Palms
Reef Palms
#3 of 63 in Cairns
626 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Reef Hotel Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $177 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Booking.com, Agoda, Priceline, Travelocity, Hotwire, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing