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“Excellent Hotel.”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed February 5, 2013

This is an excellent hotel with excellent service and very helpful staff. Breakfast is just a pleasure, and the restaurant staff are very pleasant. The espresso machine in the lobby is a nice touch. Highly Recommended.

  • Stayed: January 2013, traveled as a couple
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Thank Hexagone6x6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear Hexagon6x6,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our service and facilities. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,224 - 1,230 of 2,009 reviews

Reviewed February 4, 2013

I booked Deluxe room with balcony and water view room,when checked in was allocated to a room with balcony but without water view.The next morning we came down and tell the receptionist she THEN re allocated another room with water view for us.Quite happy about the new room.
Another unfortunate issue was that 4 of us booked the extreme illusion diner/show in that hotel called Ruby room when we turned up for that show only to be surprisingly told that the show that evening was cancelled,quite disappointed! and that we have to go find somewhere else to dine that evening.I wish that they at least tell us before we all dress up for nothing.

  • Stayed: January 2013, traveled with friends
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Thank Ommdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear Ommdar,
Thank you for staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with your room. I do apologise for the inconvenience caused by the late cancelation of the magic show. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

From the outside, I expected a 3 or 4 star hotel. But once inside, I was impressed. A quiet foyer, no throngs of bellboys descending on me to take my baggage and a tip. Check-in was efficient and fast. Very pleasant, helpful staff. Nothing was too much trouble. Rooms were spacious with traditional Queenslander shutters that reminded me of my trip to Cairns as a young boy in the 50s. Separate toilet and showers, spa bath. Everything you need. But low key and relaxing.
Special thanks to the Assistant Manager Brielle for the introduction to Tha Fish on the Boardwalk.

  • Stayed: February 2013, traveled solo
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1  Thank Icarus3619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear murrayjapan,
Thank you for staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our service and facilities. I will pass your kind words on to Brie, hope you enjoyed the seafood! We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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Reviewed January 31, 2013

Paid to get upgraded to a Junior Suite, fantastic views and huge room. Pity it was so hot we couldn't use the balcony too much. Swam in the pool and would of liked to have spent longer lazing around.... next time, which there definitely will be. Would recommend to anyone.

  • Stayed: January 2013, traveled with family
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1  Thank KazCairns_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear KazCairns_Australia,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. It is wonderful to read that the junior suite exceeded your expectations. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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Reviewed January 30, 2013

A true 5 star hotel close to the casino, convention centre and with easy accessible and relatively cheap car parking. The rooms are spacious (we had a suite) and staff attentative. A place good for business and pleasure. Close to good and award winning eating spots within the hotel complex and in the new esplanade areas. No real business centre (but arrangments can be made) and the accessible computers and wifi a bit limited.

  • Stayed: January 2013, traveled on business
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Thank davechance62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear Accortraveller,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. I do apologise for any inconvenience that may have been experienced with your business requirements and hope that he team were able to assist as needed. It is great to see that we have exceeded your expectations with our service and facilities. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

  • Stayed: January 2013, traveled as a couple
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Thank 170phoenix
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

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Reviewed January 27, 2013

Pullman Reef Hotel Casino is in the center of town, within walking distance to shopping and Esplanade. Staff very courteous and helpful. Rooms are comfortable and clean. Value for money for meals at Flinders Bar & Grill and Casino available if you wish to play.

  • Stayed: January 2013, traveled as a couple
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Thank 38Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded February 10, 2013

Dear 38Traveler,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: $198 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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