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“Relaxing time”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Brisbane
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Relaxing time”
5 of 5 bubbles Reviewed January 11, 2013

Great spot for watching ships come and go plus smaller craft, from our balcony. Enjoyed a large comfortable room for our 3 day stay in Cairns for New Year's Eve break. We enjoyed the hotel pool for a few hours, checked out shops and walked along the waterfront, which is extensive. Hotel is close to all of it plus plenty of nice restaurants along the waterfront, though the hotel restaurant, Tamarind, was our favorite.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bellarose3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 13, 2013
Dear Bellarose3,
Our thanks to you for chosing to stay with us and take time to post your feedback. Fantastic to read that you enjoyed our signature restaurant Tamarind. The veiws over Trinity Inlet and the mountains from our deluxe rooms are beautiful, it is always exciting to watch the cruise ships enter the harbour and dock. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,876 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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English first
Cairns
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

This must be the best place to stay in Cairns luxury rooms with balconies,spa bath and spotlessly clean room. If you stay you must dine at the Tamarind which is definitely the top restaurant in Cairns I have been to the Tamarind many times and it is really first class for dinner or breakfast. You are right where all the action is and the Vertigo bar usually has a live band. The Casino is where all the action is and there are many other venues within a short walk. The room was not ready when we arrived but situation was rectified to our satisfaction.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenfromcairns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, February 10, 2013
Dear karenfromcairns,
Thank you for your kind words, we do appreciate you staying with us and taking the time to post your feedback. It is great to see that we have exceeded your expectations with our service and facilities. We look forward to welcoming you back when you next travel to Cairns.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

The hotel was in a very good location. Walking distance to the harbor, shopping, night market, fruit market, and around the city.
The staff was very helpful, small like some shampoos, phone message, call for the taxi, they all try their best to made us stay like home.
A great place to stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linmom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 13, 2013
Dear Linmom L,
Wonderful to read that our team were able to make you feel at home and that our location suited your needs. We do thank you for staying with us and for taking the time to pass on your kind words.
Kind regards
Wayne Reynolds
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Tokyo, Japan
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

Although the hotel was a little too pricey, the location was great, the room was clean, and the staff very friendly. We were there for five nights and the concierge always called us by name. The bed was so comfortable and the shower had amazing pressure. I would stay there again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmdlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 13, 2013
Dear cmdlow,
Thank you for taking the time to post your feedback. Our team are renowned for their friendliness, it is great to see that you enjoyed the super comfy beds as well.
We do hope to welcome you back when you next travel to Cairns.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmesbury, United Kingdom
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed January 3, 2013

Our Superior King Bed room was excellent. Spacious, bright, well furnished and attractively decorated in a slightly colonial style. We had a separate large bathroom and lavatory with a basin. The bed was very comfortable indeed. The hotel was quiet with a good division between the hotel and casino area which should not bother any guests, like us, not interested in the casino. I would certainly have been happy to stay longer and I would stay again and recommend this hotel to friends. The location is very good to enjoy walking by the water or going into the town.

Room Tip: Ask for a room on an upper floor for the best views.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 3, 2013
Dear William G,
Thank you for taking the time to pass on your comments and for choosing to stay with us. We do appreciate your positive feedback, it is pleasing to read that we were ale to make your stay a memorable one.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 3, 2013 via mobile

We stayed in the junior suites and they are nice !! Everything was perfect , the rooms , housekeeping , concierge , reception . Go for this hotel without thinking twice .

Tamarind restaurant was nice and the service was very good !!

Stayed December 2012, traveled with family
Helpful?
1 Thank pranav a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, January 3, 2013
Dear pranav a,
Fantastic to read that your stay was perfect for you! We do apprecaite you choosing to stay with us and for taking the time to post your comments.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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