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“Outdated but clean...” 3 of 5 stars
Review of Acacia Court Hotel

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Acacia Court Hotel
Ranked #65 of 68 Hotels in Cairns
Prevost, Canada
Level Contributor
6 reviews
5 hotel reviews
“Outdated but clean...”
3 of 5 stars Reviewed June 11, 2014

Spent only one night at this hotel on June 7th 2014. Room was clean but outdated. First when I arrived, the cleaning lady was spraying a product in the room which was very strong odor. I don't know if the product was deodorant or bug killer type. No luxury in the bedding but it was alright. Also I opted for an ocean view (5th floor) room which was very nice. The room had big patio door and a good size balcony. I chose this hotel for it's location on the Strand, very nice with it's park with walking paths but it is located a good distance from the action. About 20 min walk to restaurant, shopping, etc...I found easy parking in the hotel parking but I stayed in the low season. Probably different in the high season as there was not a lot of free spots. The package included the breakfast. Food was just "ok". Coffee machine was broken and the American coffee was awful. Overall, this place is ok for a short stay.

Room Tip: To get the best view possible and to get away from the noise coming from the pool area, choose an oc...
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  • Stayed June 2014, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank vbouvier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
    13
    78
    74
    36
    44
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Seattle, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 25, 2014 via mobile

No wifi. Poor service. Mold. Guests can set off the building's fire alarm by taking a hot shower. No sign or address to identify the hotel from the street. You'd be likely to find a hostel cleaner. If you're looking for a hotel on the Esplanade, pay the extra $10 and go to the Holiday Inn.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Mollierosem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cairns hotels

Bournemouth, United Kingdom
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed February 23, 2014

When we entered the room for the first time it felt cold and clammy. We put it down to the air conditioning being set too low, but however we adjusted it our clothes remained damp for the whole 9 days. On our first night there was loud noise from the room next door, where there was a party. We turned a blind eye to this, but at around 3am there was shouting and the sound of a girl in distress. The police were called, and the culprits were removed. Although we put in a written complaint to the manager, (John something), we never received one word of apology or explanation. My wife was extremely distressed by the situation. With the exception of the cleaners, and one young girl at reception, the staff were sullen and unhelpful. The only good thing about the place was the location.

Room Tip: We were at the rear, overlooking the mountains.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank ashleyrobjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed February 22, 2014

Rooms were outdated, terrible linens, and beds rolled around. Air conditioning didn't work, towels were tiny, and noise from planes was frustrating. Buffet was a waste of money and wait staff were too busy flirting with each other to actually do their job. Terrible overall. Only redeeming quality was the spectacular view from the balcony.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Criminogenic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed February 18, 2014

Damp smell on entry to hotel & in the passage ways
Rooms and bed linen very old & terrible 70's Decor
Very old Bathrooms- drains also smell
Needs updating
Staff not very helpful - un organised and lost all our booking information
Doors locked to go out to the pool area during the day - asked reception - and got a blank look!
I don't really recommend this hotel if you are planning on eating and actually staying there wanting to enjoy the pool area
Its sleep only in a budget room!!!
Breakfast...they took ages to top up the coffee
Fruit was canned
Very basic buffet breakfast...should of eaten out
Could of stayed else where for the same money in a nicer place with better staff and food!
Also non smoking on your own balcony!

Check out time...10am...we checked out at 1015am...already had house keeping and our room phones by 1010am!!!!

Spare towels...couldn't even get house keeping to bring us any!!! I had to go down an hr later to get them myself as they had no staff on they said besides reception!!!
Overall not happy and wasted our money
paid a lot less in port douglas with nicer room and food and stayed elsewhere in cairs the next day with breakfast and room for $20 less! and better staff!
3 out of 10!

Room Tip: Great view of the beach area- only good point
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  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank n1kegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns Region, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 11, 2014

Just booked in. Smell of damp overwhelming through entrance hall. Room shoddy, very worn and constant damp smell. Bed linen extremely basic. Bathroom in bad need of updating. Only saving grace is the ocean view over the top of an iron roof. Not a good look in general. Very basic probably reflected in being a little cheaper than most. But I think a motel would provide a more luxurious stay.

  • Stayed February 2014
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank judeclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maclean, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 17, 2014

You get what you pay for . I chose this affordable hotel only on wanting to have an ocean view on return back to cairns for last 2 nights. Front of house staff showed little personality . Cleaning staff pleasant and smiling. Distance too great to walk to sights. Did not see anyone use the pool though this was not surprising. Wifi does not work in rooms. Would not recommend unless you were using this hotel as a base only to return to each night, as it does not give you a feel of a relaxing holiday enviourment.

Stayed January 2014, traveled with family
Helpful?
1 Thank Shahur77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acacia Court Hotel

Property: Acacia Court Hotel
Address: 223-227 The Esplanade, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #65 of 68 Hotels in Cairns
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Acacia Court Hotel 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Contemporary 10-story Hotel located on the Esplanade. ... more   less 
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Also Known As:
Best Western Cairns
Cairns Best Western

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