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Hilton Cairns
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Reviews (2,425)
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1,349 - 1,354 of 2,425 reviews
Reviewed March 14, 2014

We stayed 5 nights as a package from My QLD Holidays. Our deluxe room was on the 6th floor, had a view over Trinity Inlet and was very comfortable. We had a couple of small issues in our room that were promptly rectified once reception was advised. The staff throughout the hotel were extremely pleasant and helpful. I even lost an anniversary card that my husband had given me somewhere on the hotel grounds. The next day the card was returned to our room - thank you to the staff member that went to the trouble to find the owner and return it. We also appreciated the complementary bottle of sparking wine from management for our anniversary. The hotel is in a great location, within easy walking distance to city centre, lagoon and marina.

Room Tip: Be careful when opening the room door if the balcony door is open, the draft can be extremely strong and could cause serious injury especially to a child.
  • Stayed: March 2014, traveled as a couple
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1  Thank Lin-and-Les
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded March 17, 2014

Dear Traveller,

Thank you for your recent review on TripAdvisor following your stay at Hilton Cairns. I am pleased to read that you took advantage of the 5 night package to Hilton Cairns and the fantastic opportunity to discover Tropical North Queensland.

Congratulations on your Wedding Anniversary and I am happy to read our team were able to return your lost anniversary card to you.

It sounds as though you have all enjoyed all aspects of your stay, including your deluxe room with absolute waterfront views, and the fantastic location of the hotel.

Thank you for your comments, and we look forward to welcoming you back to the hotel in the near future.

Kind regards
John Lucas | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2014

Overall good, In room dinning a bit pricey and to order a movie for one night was almost $20 which i thought was a rip off. Our kettle also played up and when i asked for a new one to be brought up they took old one and then brought same one back again? not sure what that was about

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Zoe-Victoria W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded March 17, 2014

Dear Traveller,
Thank you for taking the time to write a TripAdvisor review following your recent stay with us at Hilton Cairns.
I am delighted to see that you enjoyed your stay and I appreciate your comments regarding in-room services. We do hope to see you again the near future and look forward to welcoming you back to Tropical North Queensland.

Kind regards,
John Lucas | General Manager

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Reviewed March 13, 2014

We loved our stay at this Hilton. We were lucky enough to be upgraded to one of the junior suites which gave fantastic views over The Great Barrier Reef. The hotel is situated next to a variety of good restaurants offering many different cuisines.

  • Stayed: April 2013, traveled as a couple
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2  Thank PhilB505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded March 13, 2014

Dear Traveller,

Thank you for your review of Hilton Cairns on TripAdvisor. It is fantastic to read that you enjoyed your stay in Cairns and Tropical North Queensland.
As our hotel is situated on the waterfront, our rooms boast amazing views of the Inlet and mountain ranges beyond. A beautiful site to wake up to each morning.
Your comments are greatly appreciated and we do hope you can visit us again sometime soon.

Kind regards,
John Lucas | General Manager

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Reviewed March 12, 2014

The team at the Hilton make sure your needs are taken care of. Amazing views, great food, great size rooms and always happy to assist.
Had a small issue and the issue was fixed with a smile and done with no problems. Thank you to Chris and his team at front office.
Was holding a function at the hotel, for 150 pax, excellent service and they went above what they needed to. Thank you

Stayed: March 2014, traveled on business
1  Thank matt094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded March 13, 2014

Dear Traveller,

Thank you for taking the time to write a review of Hilton Cairns on TripAdvisor following your recent stay with us.
I am delighted to read that all aspects of your stay were enjoyable and that the team looked after you well. Please be assured that I will communicate your feedback with them.
Again, thank you for your comments and for your support of Hilton Cairns, it is greatly appreciated.

We look forward to welcoming you back to Hilton Cairns in the near future.

Kind regards,
John Lucas | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2014

We had a friend from the Gold Coast come up and were staying at the hotel so we decided to have a one night stay it was excellent on all but one thing

First the excellent

Check in was fast and efficient all staff were fantastic and the place was clean and looked great for a place that’s over 20 years old it still is a fantastic hotel

The room was wonderful with view up trinity inlet and the mountains we were 8 floors up and the entire fit out the bed, bathroom, TV all the bits and pieces are of a great standard, clean fresh and smelt great a real treat to have such a good room

The pool was again really good we spent the afternoon just hanging there and had a ball funny how whilst still at "home" you feel like you’re on holiday at times!

The breakfast was great even if it was a buffet I am not a fan of that style but I must say all the food was fresh and hot or cold as depending ion what it was, good service friendly service and good selection again a big tick

The only downfall was the bar service the night we were there after dinner out we came back for a nightcap and there was a few at the bar but I stood and waited for about 15 minutes and was not even acknowledged although I made what I thought was reasonable eye contact with staff, now I wasn’t intoxicated at all and had just had dinner it was about 830pm and there was what appeared to be a function on but still it was a letdown as it’s the only bar in the Hotel

I think that if that’s the only low point for me then all in all this was a great Hotel with generally attentive and friendly staff who were really great all the way to the time we checked out the chain should congratulate the team and maybe just look at staff levels if you have a function in the hotel lobby bar in the future.

Room Tip: 8th floor looking up trinity inlet
  • Stayed: February 2014, traveled as a couple
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1  Thank Natedizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded March 13, 2014

Dear Traveller,

Thank you for taking the time to write a review on TripAdvisor following your over night stay with us at Hilton Cairns.
Your detailed description of your stay with your friends is greatly appreciated, and I am pleased to read that you were able to take advantage of all of the services and facilities at the hotel including our beautiful lagoon style pool, the perfect way to unwind. Our 8th floor spa rooms are beautiful, with the views of Trinity Inlet and the mountain ranges beyond just spectacular. A beautiful site for an overnight stay. Thank you also for your constructive comments on 6 Degrees Bar and Lounge in the Lobby.

We look forward to welcoming you back to Hilton Cairns in the near future.

Kind regards,
John Lucas | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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