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“Great customer service”
5 of 5 bubbles Review of Hilton Cairns

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Hilton Cairns
Ranked #7 of 64 Hotels in Cairns
Certificate of Excellence
Fredericksburg, Virginia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great customer service”
5 of 5 bubbles Reviewed February 10, 2014 via mobile

I booked a room the night before my flight back to the states. Check-in was quick and easy. My wife and I got to our room and there was a bottle of sparkling water and chocolate covered coffee beans from a local grower and a signed note welcoming us from the hotel manager. The room itself was lovely, and had the spa tub. We noticed loud music with lots of bass. At first we thought it was coming from outside until went out on the balcony and realized it was from the room next door. When realizing that, I went downstairs and asked for another room. I was told they were all booked out except for one of the junior suites (for additional cost) or they could go and talk to them. With my wife 6 months pregnant and we had to get up very early to get me to the airport I stressed about another room. With little discussion, and since we were only there for one night they moved us to the junior suite. That room was amazing! Great views, amazing bathroom, and a large main bedroom. My wife and I were very happy and had a great nights sleep.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank matt_the_og
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 16, 2014
Dear Matt,

Thank you for the review and for choosing Hilton Cairns for your last night in Australia. I’m pleased we were able to assist with your accommodation change at late notice and you were both able to get a good nights sleep. Best wishes for the birth of your baby and, whilst an overseas holiday might now be a while away, I hope we can welcome you back again sometime.

Yours sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,134 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (426)
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English first
bonogin, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 10, 2014

best dining and service experience in Cairns. path to rooms can be slippery when raining. Italian restaurant is first class. front desk is efficient. Gym is tiny and a disappointment for fitness fanatics. view is sensational when you have a room with views

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Wim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 16, 2014
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. We have recently partnered with a signature Italian Restaurateur, the Donnini family, and we are receiving great feedback about their new restaurant here at Hilton Cairns. I’m pleased to read you’ve enjoyed your time with us and we look forward to welcoming you back again soon.

Yours sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 8, 2014

Great hotel, tidy & clean on arrival. Friendly staff. Nice, easy stroll down the esplanade to restaurants & shops. Spa room was perfect - loved the bathroom! Balcony offered a great view of Trinity Inlet. The only minus was they wanted to charge for parking so we parked on the street for free. Erik - 6th Feb 2014

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Erik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 9, 2014
Dear Erik C,

Thank you for the review of Hilton Cairns via TripAdvisor. I see from your comments you’ve been out and about around our wonderful city and you’ve also taken some time to relax and enjoy our views. I hope we can welcome you back again soon.

Yours sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ADELAIDE, Australia
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 5, 2014

Wonderful staff, great rooms, great pool area and hotel situated close to the marina, where the boats depart for the reef tours. We ate in the Café outside, food and service just fantastic. We are looking forward to coming back again and staying longer next time.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 9, 2014
Dear Carol M,

Thank you for taking the time to complete a TripAdvisor review of Hilton Cairns. It’s great to read that you’ve enjoyed your time here with us and made the most of our central location. I hope it’s not too long before we can welcome you back again.

Your sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed February 3, 2014

We stayed at this hotel for 3 nights while exploring Carins and the Great Barrier Reef. We were upgraded to a room on the aqua spa floor, which was really terrific. The staff - Kat, Gary, and Salamon - were all incredibly accommodating. They provided wonderful suggestions for restaurants and shopping. Every time Kat saw us, she asked how we were doing, and if there was anything else she could do for us.

We also had access to the Executive Lounge. Anne, the lounge manager, was terrific. After the first day, she knew what we liked to drink and had coffees and teas ready when we walked in the door.

The hotel's buffet breakfast has a lot of choices and everything is very fresh.

The hotel is in a perfect location. It is close to the Esplanade, the Marina and the main shopping area.

We would highly recommend this hotel when you are in Cairns!

Room Tip: Ask for a room on a high floor, facing the marina.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OSUBuckeyesNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 5, 2014
Dear Traveller,

Thank you for taking the time to review Hilton Cairns. I'm delighted to read that you've enjoyed your holiday in the Tropical North and the Hilton team have been attentive and friendly. I know Kat, Gary , Salman and Anne will appreciate your special mention and acknowledgement.
I see you're a long way from home but I hope we can welcome you back again sometime.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gordonvale, Australia
2 reviews
5 of 5 bubbles Reviewed February 2, 2014

Nice tidy very comfortable room with great views overlooking the harbour and being close to all amenity's on the esplanade with being the casino, reef trip outlets, pool and only two minute walk into the shopping mall.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 5, 2014
Dear Peter,

Thank you for the review of Hilton Cairns via Tripadvisor. As a local we really appreciate your support and I'm pleased to read you've enjoyed your break here in the hotel. We hope to welcome you back again soon.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed February 1, 2014

The Hilton Hotel is very well located on the Esplanade in Cairns, so is walking distance to many restaurants, shops, and 5 minutes to the marina, where boats leave for daily reef and island tours.
The hotel is large and offer all the immediate amenities as expected from the Hilton Hotel. Not quite 5 star, as the hotel probably could do with a refresh, but never the less the rooms a spacious and neat. We had breakfast one morning and found to be on the expensive side but there are many eateries down the road. The pool is family friendly with a well equip gym along side. Would recommend this hotel to anyone who is visiting Cairns for a short stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lew88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, February 2, 2014
Dear Lew88,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. It’s great to read you’ve enjoyed your holiday in the Tropical North and here at the Hilton – finding time relax by the pool and explore the local area. I hope we’ll have the opportunity to welcome you back again for another break sometime.

Your sincerely,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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