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Hilton Cairns
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Reviews (2,443)
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Reviewed July 19, 2008

We recently stayed at the Hilton Cairns. Thinking we would treat ourselves with some 5 * luxury. Well what a joke that was!!.
The Hotel is old and dated. They have tried to update the main entrance and foyer......but it generally looks tacky. The rooms are dated and stale smelling. The bathroom had mould stained in the grout and although clean, felt grotty. We asked for a non-smoking room, yet the people next to us puffed away like trains, so all their smoke ended up in our room. We tried to sit on the balcony and take in the evening views, however retreated to our room and shut the door to escape the smoke.
We had the $35pp buffet breakfast, which looked like you had heaps to choose from, but after we circled the dried eggs, tomatos and suasages 5 times, ended up with a few mushrooms and some fatty bacon. There are some really nice restaurants along the boardwalk (1-2mins away) so save yourself the drama & expense of the cattle trough and eat away from the Hilton. The staff were generally friendly, but the standout on service was a young guy called "Alex". He was very helpful, happy and friendly and no doubt an asset to the Hotel.
Over all we were disappointed with the Hilton Cairns and we will not return. Like another famous Hilton, this ole girl is in serious need of a make over. The location was good, but there are plenty of hotels with great locations and much nicer, newer rooms and facilitites.

  • Stayed: July 2008, traveled with family
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1  Thank dalcrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2008

the hotel is nice and modern but they try and charge extra money for everything! also ants in our room lots of them.

  • Stayed: June 2008, traveled as a couple
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1  Thank polly036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2008

The staff at the Cairns Hilton were terrific, but almost everything else left a lot to be desired. When we first arrived, after valet parking our rental car (take note - it is $10 for 24hr parking, or $7:00 to use the hotel carpark every time you leave it, meaning if you leave twice in one day it is already more expensive), we checked in and were pretty excited to see our room. We were less then impressed when we got to our room to find two single beds. We had booked a room with a king-size bed, and as we were in Cairns to look at wedding venues, the idea of sleeping in seperate beds was less than romantic. So my fiance called the front desk, only to be told that if we wanted a queen or king size bed we'd have to pay an extra $70 a night, as they only had spa suites vacant. Not wanting to ruin our rare long weekend by arguing with them, we agreed, and were told we'd have to wait as the previous person in the room had a late checkout. We were fine with this, as long as we were getting our room, and were pleased when told we could go out and they'd take our bags up to our new room for us when it was ready.

When we came back, the staff immediately told us our new suite was ready, and gave us the key. On entering the room though, we were slightly bewildered at finding someone else's bags, along with our own, in the room. The other person's bag was open and made us both feel extremely uncomfortable and like we were invading someone else's privacy. Again, we rang the front desk and told them what had happened, and they said they'd send someone up straight away. While waiting for the staff member, my fiance opened the cupboard door to find someone else's clothes hanging in there too. The concierge took the bags and clothes away, and we still have no idea why they were there in the first place.

Now the rooms. The spa suite is exactly the same as the normal rooms, only with a nicer bathroom that has a spa bathtub. The bathroom and the tub in particular were fantastic, but the rest of the room was really at odds with it. The bathroom is ultra-modern and sleek, but the room is dated-looking, which was an amusing contrast as the bathroom has one big glass wall so you can see into it from the bedroom. Because we were in a spa suite, we got two free iced teas and some cold scented face towels, which were a really nice touch and felt great after a hot spa bath.

One other thing that we found interesting was the price of the breakfasts - if you pre-ordered, it was $30 plus, which included a continental style breakfast plus eggs. However, if you rang room service and ordered the 24 hour breakfast, you get a full bacon and eggs breakfast for $17. We took that option, and the breakfast was probably one of the better ones we've had.

All in all, the staff was really the only aspect of the Hilton Cairns which we felt was worthy of five stars, a they were polite, helpful and pleasant at all times.

  • Stayed: June 2008, traveled as a couple
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1  Thank fourteenseven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2008

We have stayed at this hotel for a week. We had been to Cairns before but this time chose the Hilton for the location and the restaurant. The hotel is right in the city centre, on the waterfront and very close to the boats departing for the Great Barrier Reef. We visited their restaurant 'Mondo' a couple of times the last time we were in Cairns and loved it, the only place in Cairns where you can really sit at the waterfront and enjoy a great meal. The rooms are bright, clean and you can see the water and mountains from your balcony. The lady at the reception was so helpful with booking our trips. We will definitely be back!

Stayed: May 2008
2  Thank Topadvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2008

Stayed at Hilton Cairns this week. Probably one of the best locations in Cairns on the waterfront and right next to the boat Marina to the reef. Friendly and attentive staff who were genuinely interested in our time up there. Hotel has a really funky lobby and awesome restaurant on the waterfront. Will definitely be back!

  • Stayed: June 2008, traveled as a couple
    • Value
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    • Check in / front desk
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    • Cleanliness
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4  Thank TraveladdictSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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