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“Would come back!!”
4 of 5 bubbles Review of Hilton Cairns

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Hilton Cairns
Ranked #7 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Would come back!!”
4 of 5 bubbles Reviewed August 19, 2013

Myself and my partner stayed here for a long weekend getaway.

Great Location!! It's right on the boardwalk, right on the water, walking distance to restaurants and the CBD. I wouldn't personally rate this hotel at 5 stars, but more at 4 stars. The rooms are nice but nothing amazing. Ours was a little dark, and it got no sun.

The reception and staff are very friendly and helpful.

There was nothing in our mini bar, not sure whether you need to call for room service for bottled water or snacks, but we bought our own and kept them in the room anyway.

The pool is lovely with great sun loungers and fresh towels for all guests. The weather was beautiful so had a great time at the pool! The bar and food service to the pool is also excellent.

6 degrees bar in the Lobby is nice for a drink before dinner, the bar staff make great cocktails!

The Hotel/Casino across the road can be quite noisy. Unfortunately one of the evenings, there was a dance music gig on the rooftop of the Pullman Casino across the road, and you could hear the music very loudly, resulting us in leaving the hotel early that evening for dinner and missing out relaxing on the balcony. The day before they were also doing sound checks, so we could hear this at the pool also.
This obviously is not the Hiltons fault, just unfortunate that we could hear it in our room and pool.

All in all, we still had a fabulous stay and would definitely come back!!!

Room Tip: Corner suites have two windows and two views
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Amy,

Thank you for the comprehensive review of Hilton Cairns via Tripadvisor. I’m pleased to read that you’ve made the most of our convenient waterfront location during your stay, it’s only a short stroll to all the great activities, bars and restaurants that we have here in Cairns. I hope you will have the opportunity to escape the Sydney winter again soon and we can welcome you back to the Tropical North.

Yours sincerely,
John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (427)
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English first
Newcastle, Australia
Level Contributor
140 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed August 19, 2013 via mobile

This hotel is in a good location, it is an older style but clean and the location over the inlet is nice and it is a few minutes walk to the center of town and is across the street from the casino.
The pool is ok but at the side and only realky in the sun part if the day.

What made the stay enjoyable was the staff. We stayed for eight days and during that time we found all the staff were consistently good. Well done to the management. Housekeeping were spot on every day and the breakfast staff were excellent. Great job.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nichpa2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Traveller,

Thank you for the posting on Tripadvisor following your recent stay here in Cairns. On behalf of the team we’re very pleased to read that you highlight the service excellence and we appreciate the positive feedback. I hope we’ll have the opportunity to welcome you back again when next you need some relaxation time.

Yours sincerely,
John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
129 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed August 19, 2013

If sleep in a hotel is important to you then this isn't the place to stay. We took a Club Lounge room. The attention and the quality of food etc in the lounge was excellent. The hotel is in a good location. It's an easy walk to town. The beautiful foreshore is outside the hotel and the ferries to the reef and islands depart at your doorstep. There are some excellent restaurants along the boardwalk, however, sadly nothing much is left of the wonderful shops and markets that once filled the area behind the hotel foyer. On the down side, the foyer smells mouldy, the kingsize bed had such a big hill in the middle I was able to elevate my swollen ankle without using a pillow and when the neighbour had a shower at 4am we woke with a start. The noise was like we were in the shower with him.

Room Tip: Take a room facing the esplanade.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Susan,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. I appreciate your feedback on the bedding and room noise, our walls are all solid poured concrete so it is unusual to receive such comments. I’m pleased to note that you’ve enjoyed the Executive Floor Lounge service and you’ve been out and about around the city making the most of the Cairns Esplanade and surrounds.

Yours sincerely,
John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 18, 2013

The Hilton is another of our regular favourites as they have a great in room movie deal, so we can just "switch off".
The staff in the restaurant do need to be a bit more "5 star" to guests when conversing so you can feel like it is part of the Hilton chain and not just a coffee shop on the Esplanade.
Also the concierge welcoming could be improved with little things like offering to take our luggage from our car and opening the front doors for us on arrival/check in.
Good gym, easy check in, great valet service.
We will be back.

Room Tip: As the corridors are tiled ask for a room well away from the elevators so you don't get disturbe...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. We certainly appreciate the support of our locals and thank you for the on-going patronage. We hope to welcome you back again soon.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed August 18, 2013

Located right near the boardwalk with an easy walk to the city. The hotel is clean and well presented. The reception personnel were very helpful in advice on what to do in Cairns. Breakfast were good, will fresh fruits and juices, fried eggs and everything you would want for breakfast. Each time I come to Cairns I stay at The Hilton because they never disappoint. Excellent value.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rodney D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Rodney,

Thank you for the review of Hilton Cairns via Tripadvisor. The team and I appreciate your on-going patronage and we’re delighted you’ve enjoyed your time with us. We look forward to welcoming you back again soon.

Yours sincerely,
John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 16, 2013

We have holidayed in Cairns three times previously but this time was the best all due to the Hilton experience. From arrival to departure the service and friendliness of staff was first rate and having never visited a Hilton hotel before was a total surprise having thought that it could be a snobby reception whereas the opposite was true.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Phill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 25, 2013
Dear Phil,

Thank you for the Tripadvisor review of Hilton Cairns. It’s great to read that you’ve experienced the warm and friendly nature of the team and we’ve been able to make you feel relaxed and welcome. Thank you for being a regular visitor to the Tropical North and I hope you’ll be able to return again soon.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed August 13, 2013 via mobile

Rooms were clean and modern. Beautiful views if in the right room. Room was an excellent size. Service was great! Only thing I would recommend changing is the colour of the steps outside for saftey reasons. I think there needs to be a strip of different colour or something to make them stand out more. Definitely would stay here if needed to return to Cairns.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KristyFin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, August 15, 2013
Dear Kristy,

Thank you for the TripAdvisor review of Hilton Cairns. I’m delighted to read that you’ve enjoyed your stay with us especially the accommodation rooms and our unique waterfront location. I know the team will be pleased to see your comment on our service. I appreciate your comment on the front steps – we have recently upgraded the outdoor lighting in this area to improve visibility. I hope we can welcome you back again soon.

Best regards,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#6 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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