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“Best location in Cairns”
Review of Hilton Cairns

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Hilton Cairns
Ranked #6 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed July 5, 2013

Recently spent a week at the Hilton. Room on 8th floor was very spacious with fantastic views of the inlet & the Esplanade. It is centrally located to the Promenade, restaurants & shopping. Staff were very friendly & helpful. Only complaint would be the breakfast - not much choice in hot food, & always the same! Found dishes a little dirty too - one had a toothpick stuck to it. Perhaps, the dishwasher needs replacing!! Would I recommend the hotel to friends? Yes.

  • Stayed: July 2013, traveled with friends
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1  Thank Liz F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 14, 2013

Dear Liz,

Thank you for completing a review of Hilton Cairns via Tripadvisor. I appreciate the feedback on the Breakfast service and this has been bought to the attention of the Executive Chef for review. Thank you for spending a week in Tropical North Queensland – it’s the perfect time to enjoy the key attractions of the Great Barrier Reef, our World Heritage Rainforest and take some time to relax also. I hope can welcome you back again sometime.

Best regards,

John Lucas| General Manager

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1,462 - 1,468 of 2,329 reviews

Reviewed July 4, 2013

The rooms are slightly dated but the amazing views and excellent service ( especially the team staffing the concierge desk) compensate for it. The location is on of the best in Cairns - close to the Marina as well as the city centre. We arrived late one evening and therefore had dinner in the hotel at the Hanuman Restaurant. It was surprising good ( surprising because most multi cuisine hotel restaurants are not).
Since most of the tours leave around 8.30 Am, expect to wait for a table if you go down for breakfast between 7.30 and 8.30.

Room Tip: The harbour view rooms are worth the premium
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  • Stayed: July 2013, traveled with family
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Thank doitwhileyoucan71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 14, 2013

Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. It’s great to see that you’ve bought the family on a holiday to Australia – I hope they have enjoyed the experience in our wonderful country. We are lucky to have a partnership with renowned restaurateur Jimmy Shu, who operates Hanuman Restaurant Cairns and I know he’ll be pleased to receive the positive feedback. I hope you can once again enjoy a holiday in the Tropical North sometime.

Best regards,

John Lucas| General Manager

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Reviewed July 4, 2013

Location of Hotel is excellent, lovely restaurants close by, also for those interested in Casino it is across the road. The hotel is positioned near all the reef tours, and also in a nicer part of the City. The pool is very nice, the rooms are spacious and private and the spa rooms are lovely. would definatly stay with family next time.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Donnalee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 14, 2013

Dear Donnalee,

Thank you for posting a review of Hilton Cairns on Tripadvisor. It’s great to read that you’ve both enjoyed your visit to the Tropical North – and taken the opportunity to escape the southern winter. We are lucky to enjoy a unique waterfront location and, as you rightly mention, this is a great part of the city to take in all that Cairns has to offer. I hope we can welcome you back again soon.

Best regards,

John Lucas| General Manager

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Reviewed July 1, 2013

We recently spent the night at the Cairns Hilton as a family of 4. On arrival our check in was smooth and friendly. As our room rate did not include breakfast we were provided with a voucher which reduced the cost of the buffet breakfast to a better rate which we then utilised the following morning. Rooms were pleasant and clean but nothing to write home about. Location was great being basically on the waterfront and close to lots of Restaurants and the Casino.All staff were friendly and helpful during our brief stay.

  • Stayed: June 2013, traveled with family
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Thank mjp66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 9, 2013

Dear Traveller,

Thank you for taking the time to complete a Tripadvisor review for Hilton Cairns. I’m pleased to read that you and the family have enjoyed your break from the Sydney winter. If the children are younger I hope you had a chance to take them along the beautiful Cairns waterfront and enjoy the great free attractions in the city. We have a new ‘tree house’ playground just a short walk from the hotel, in addition to the huge safe swimming lagoon and further along the Muddies Playground for the little kids. I hope we can welcome you back again soon.

Yours sincerely,

John Lucas| General Manager

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Reviewed June 30, 2013 via mobile

Stayed at this property for two nights was a lovely experience however did cost a lot... The rooms where average and could do with a revamp... The views however are worth the price you pay as we had an upper level apartment, the views where spectacular... The service was great and the staff where extremely helpful and friendly.. I would recommend for all but be aware that they do take a bond incase of any damage however this is returned in a couple of days...

  • Stayed: September 2012
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Thank Mine2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 9, 2013

Dear Jessica,

Thank you for the Tripadvisor review of Hilton Cairns. I’m very pleased to read that you’ve enjoyed the 2 night stay with us especially the views of the surrounding mountains and waterways we’re so fortunate to have such a unique and unpolluted outlook. Just for the point of clarity – the bond you mention is a surety for any additional charges a guest may incur such as Food and Beverage Dining, drinks, Laundry etc. it’s not in place to secure against any accommodation damage. I hope we’ll have the opportunity to welcome you back again soon.

Yours sincerely,

John Lucas| General Manager

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Reviewed June 29, 2013

We had the pleasure of staying twice last year & this year at the Hilton Cairns during the ANZAC break & I must say both times we had a wonderful time there. We stayed on the Executive suites level both times we were there. Our room had our own private balcony, fantastic water views & the mountains on both occasions. All the staff were excellent & they are a credit to the hotel. They were courteous, friendly & attentive not only to our needs but I also noticed that they were also extremely helpful to the other guests that were staying in the hotel. The room was very clean, roomy & comfortable. Having a spa bath in the bathroom was a bonus. This hotel is centrally located to everything, only 5 minutes walking distance to the Reef Fleet terminal, shopping and restaurants. If you stay at the Hilton you must try the delicious buffet breakfast in the Hanuman Restaurant. We had dinner at the Mondo Café Bar and Grill & once again the food was delicious. We were entertained by live music & it was very relaxing to sit outside overlooking the waterfront of Trinity Inlet. They have a very nice pool & spa which we used everyday. Hubby also used the facilities of the gym which was great. This hotel is definitely a 5 star hotel. We will definitely be back again . Now that we belong to HH Club , we will definitely stay again in the Hilton Hotels.
Thank you to all the staff at the Hilton Hotel for making our stay a very enjoyable & comfortable one.

  • Stayed: April 2013, traveled as a couple
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1  Thank Paulette A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 9, 2013

Dear Paulette,

Thank you for the comprehensive Tripadvisor review. It’s great to read that you’ve enjoyed your stay here making mention of the level of service from the team, especially Anne and her Executive Lounge staff. Having joined Hilton Honors now you can enjoy the benefits of growing Hilton Honors points and redeeming these for travel and upgrades. I hope we can welcome you back again soon.

Yours sincerely,

John Lucas| General Manager

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Reviewed June 29, 2013

We stay here a couple of time a year and the view and satff combined with a relatively low price make this a great value stay. Anne in the exce club made our morning enjoyable and kerry at the evening session started us off well. Good staff make up for any tiredness of this place and keep up the good work

Stayed: June 2013, traveled as a couple
Thank P W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this reviewResponded July 9, 2013

Dear PW,

Thank you for taking the time to complete a Tripadvisor review following your stay here at Hilton Cairns. I’m very pleased to read that you’ve enjoyed your Hilton experience with special note going to Anne and Kerry in the Executive Lounge – I know they will be pleased to receive your positive feedback. As a local we appreciate your on-going support and hope we can welcome you back again soon.

Yours sincerely,

John Lucas| General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range: $137 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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