We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good stay, not five stars but attendant at executive lounge gets it close”
Review of Hilton Cairns

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hilton Cairns
Ranked #6 of 64 Hotels in Cairns
Certificate of Excellence
melbourne
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very good stay, not five stars but attendant at executive lounge gets it close”
Reviewed May 17, 2013

Very good stay, stayed for conference, room met expectations good size, comfy bed, i'n not a fan of shower in bath. reception a little tired and probably needs. Breakfast downstairs was okay, saved by freshly cooked items to order. Executive lounge for pre dinner drinks was great and the most friendly and attentive staff member.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bvcfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 26, 2013
Dear Traveller,

Thank you for completing a review of Hilton Cairns. I’m pleased to read that you’ve enjoyed the additional comforts and service offered to guests of the Executive Floor Lounge – I hope we have the opportunity to welcome you back again when next you travel to the Tropical North.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,181 reviews from our community

Traveler rating
    967
    756
    300
    103
    55
See reviews for
412
1,004
146
307
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (434)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cairns, Australia
1 review
Reviewed May 17, 2013

Great location just 2 mins walk to main CBD and harbour. Room was very clean and had a good view from the balcony. Big bed with plenty of pillows. Spa pool could have being a few degrees warmer but maybe this is a personal taste thing. Overall good base for exploring Cairns.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 26, 2013
Dear Nathan,

Thank you for taking the time to review Hilton Cairns on Tripadvisor. It certainly sounds like you’ve enjoyed your stay with us and made the most of our convenient Waterfront location. I hope you’ll travel this away again some time and enjoy a break in the sunny North of Australia.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 14, 2013

Stayed for one night room 923 executive level, wish I could of stayed a few more nights. The bed was so comfortable and I didn't want to get up to catch my early flight home. View from room was lovely. Staff were very friendly and attentive. I left my prescription glasses behind, it was no trouble for them to post out to me. We checked out at 5am (well before breakfast is served in the executive lounge) They supplied us with a breakfast box each and was a far better alternative than McDonalds at the airport. Do all Hilton Hotels have the same comfortable beds?

Stayed May 2013, traveled with family
Helpful?
1 Thank Michele D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 15, 2013
Dear Michelle,

Thank you for your review via Tripadvisor.
I am delighted that you enjoyed so much during your stay and hope that we can welcome you back for longer next time.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
156 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed May 14, 2013 via mobile

I really enjoyed the view of the waterfront from our room - very stunning actually.
Extraordinarily clean, well designed bar & pool area. The staff were always helpful and present when you needed and the breakfast buffet had something for everyone. Comfortable mattress...would have liked to stay here much longer and that is a rare comment from myself. My only complaint is the cleaning staff took it upon themselves to throw out a few items i had resting on the bathroom sink. I would return here.

Stayed May 2013, traveled on business
Helpful?
1 Thank NomadicAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 15, 2013
Dear NomadicTour,

Thank you for your review.
I am very pleased to read that you enjoyed our waterfront location and the aspect that this offers. Thank you for your feedback on the team, I know they will be pleased to read this. Your comment on housekeeping has been passed on and this feedback is appreciated.
We look forward to welcoming you back when you are next in Cairns.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 12, 2013

Excellent hotel, service was great during my stay. I also used the room service a few times and was extremely happy with the quality of the food. I would definitely recommend and return next time. Great location, right on the water. Excellent access to the boat trips etc.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Yvette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 15, 2013
Dear Yvette,

Thank you for taking the time to complete a review following your recent stay at Hilton Cairns.
I was very pleased to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is a positive one so your feedback is greatly appreciated.
I hope we may welcome you back to Hilton Cairns in the future.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weipa, Australia
1 review
Reviewed May 12, 2013

This is a lovely hotel with friendly, professional staff. It was extremely good value on the discounted rate we had and would certainly stay there again. It would probably be more pleasant when dry, as it rained when we were there and the rooms are built around an open air courtyard so the walkways were a bit slippery and care had to be taken. Overall it was 5 star.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JULIA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 26, 2013
Dear Julia,

Thank you for taking the time to review Hilton Cairns via Tripadvisor. I’m pleased to read that you’ve enjoyed your stay with us and found the hotel and service to be of good value. I note you’re almost a ‘local’ and hope we can welcome you back to Hilton Cairns next time you’re travelling from Weipa.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 11, 2013

A fairly average Hilton in a very good location, but, on both the occasions we stayed there there was no one available to help carry our luggage up the considerable number of steps into the hotel from where the taxi dropped us. We were offered help into the lift after checking in (rather pointless after the steps) but a concierge service seems barely to exist there since there was rarely anyone visible. The open atrium effect is probably nice and cool in heat, but means a lot of debris blowing round in a rainstorm.

Room Tip: There is a lift from the underground car park to the lobby. Rooms on the corners are very light.
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John L, General Manager at Hilton Cairns, responded to this review, May 26, 2013
Dear Kate,

Thank you for the Tripadvisor review. I’m sorry to read you didn’t receive luggage assistance when you arrived at the Porte Cochere, and it sounds like the weather was unsettled during your stay. I hope next time you come to Cairns you can enjoy the sunshine for which this region is renowned.

Yours sincerely,

John Lucas| General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Cairns hotels
0.2 mi away
Shangri-La Hotel, The Marina, Cairns
0.1 mi away
Pullman Cairns International
0.1 mi away
Pullman Reef Hotel Casino
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.1 mi away
Pacific Hotel Cairns
Pacific Hotel Cairns
#7 of 64 in Cairns
491 reviews
1.5 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
576 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hilton EMEA, Priceline, Travelocity, Orbitz, Ctrip TA, Cheap Tickets, Hotwire, TripOnline SA, Cancelon, getaroom.com, Evoline ltd, Hotel.de and HotelQuickly so you can book your Hilton Cairns reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing