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Cairns Sheridan Hotel
Ranked #18 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed March 24, 2013

Consistancy is always a key factor for my wife and I. We have stayed at the Sheridan Plaza over a period of some 13 years. Never have we had an issue with the status of the rooms, restaraunt or the service.....it just simply gets " better ". Our recent stay proved just how good things are and I am moved to pay tribute to the management and staff many whom have been with the Hotel for many years....and have not rested on their laurels but obviously have a passion and enthusiam for the Hotel making them all great ambassodors for both the Sheridan Plaza as a great place to stay but also Cairns.........CONGRATULATIONS
AKP

Room Tip: Rooms are a matter of choice..short stays standards rooms are absolutely fine...longer stays obnviou...
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  • Stayed: March 2013, traveled as a couple
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1  Thank Alan_KP_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded April 2, 2013

Thank you so much for your very generous comments. Many of the staff are long time employees of the hotel and we are all buoyed by the new ownership and direction of the hotel. These staff members can train and pass on their experience and skills to our new staff. This type of training is invaluable in ensuring the consistency of our high service standard. When you combine the service with the hotel refurbishment and upgrade the hotel really is just getting better. Thanks again for your comments and hopefully we will see you again soon.

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281 - 287 of 355 reviews

Reviewed March 2, 2013

I have stayed here 4 times now for business - each time I vow to come back. Reception staff who go out of their way to make your stay as stress-free and comfortable as they can. Rooms are excellent and spotless, restaurant food great. Highly recommend!

  • Stayed: February 2013, traveled on business
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2  Thank TerriCooperREM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded March 5, 2013

Thank you so much for your generous comments. When you choose to stay with us we will treat you more like a friend or colleague than a customer. Staff are encouraged to respond to every guest need which often means we do go that extra mile. We also receive many comments on the high quality of our restaurant food and the service. A hotel restaurant takes constant attention and staff training to get it right but we are driven and rewarded by all the positive feed back from our guests. Thanks again.

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Reviewed February 7, 2013

Stayed for two nights - great accommodation, brilliant service and the surprise packet was the great food in Palms Restaurant. Cairns best kept secret in terms of quality food. I would recommend this hotel for anyone staying in Cairns and a tip is to have a least one meal in Palms Restaurant as it really is special. A credit to the owners and management.

  • Stayed: February 2013
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Thank Travelfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded February 10, 2013

Thank you for your comments regarding our restaurant. I also agree that the quality of food and service that we produce in our restaurant is second to none. We take much encouragement from comments such as yours. Thanks again and hope to see you back in Cairns soon.

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Reviewed February 2, 2013

Recently we stayed here for a weekend in Cairns. We asked the staff to keep our presence there confidential so that we would not be contacted by (social work) clients who might have guessed where we were. They were very supportive. Later in the same weekend, I got food poisoning (not their restaurant). Once again they were very helpful, offering an extended stay in the same room.

For a business visit, I think this place strikes an ideal balance. The rooms are modern, attractive and well maintained. It is conveniently close to the airport, yet not far from the Esplanade.

  • Stayed: January 2013, traveled on business
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Thank AsianTraveller08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded February 10, 2013

Thank you for your generous comments about our property and staff. It is great to hear the hard work pays off for us.

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Reviewed January 11, 2013 via mobile

Decided to try somewhere different. Normally stay at Hilton or casino. This place is fantastic. Great pub next door. Free in house movies. Unfortunately no good movies on when we stayed but not a problem. Room was very clean. We had a lovely outlook from our third floor room. Buffet breakfast was excellent. Have had many five star buffet breakfasts that are always cold but everything here was nice and hot. Had a great time relaxing with coffee and paper. Staff were excellent at reception. Extremely friendly. Only one bad comment is that waitress at breakfast lacked enthusiasm. Realise it's early in the morning and there was only Six of us for buffet but at least try to look sharp and busy. She was friendly enough mind you. All in all excellent stay. We will return and as locals we will let people know what value for money this place is.

  • Stayed: January 2013
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Thank Vegout111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this reviewResponded January 13, 2013

Thank you for your 'Excellent' review of our hotel. It is excellent for us to get positive feedback as it shows us when we get thing right and sometimes the things that may be letting us down. All the free movies are latest release and I agree the guests should have more control of which movie they want to watch when it suits them. Along with our refurbishment we will be reviewing our movie system. Great to hear our staff are friendly enough and we do encourage them to bring their enthusiasm every day. Your comments will help us to remind all our staff how important enthusiasm is in this industry. Thank you again.

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Reviewed January 8, 2013

I had to stay two nights for work. First night the waitress was missing in action, I had to call out to the chef to order, and that's after she sat me down! Food wasn't anything special, the macadamia crusted barramundi was a crumbed, defrosted poor substitute. Water pressure in the shower is the best I've seen. Bed was comfy but the pillows were flat and not supporting.

Second day started off better with a great variety for the buffet breakfast and the reception staff kindly ordering me a cab (too far away to walk into the city). That same missing in action waitress from the previous night was back on duty and true to form, MIA again. The reception staff had to continually walk to the restaurant to serve customers in her absence.

On my return in the evening there was a potent paint smell! Fortunately it was only in the lobby and restaurant, not my room. Waitress was much nicer. Food was awful! I had to use 5 double ply serviettes to mop up the oil in the gnocchi. It was flavourless and had come straight from a packet, I thought the price tag of $21.50 was a bit rich! Despite waitress seeing me mopping up the oil and explaining it was a flavourless freezer meal, there was no offer of even a complimentary drink!

Will not be a return customer.

  • Stayed: January 2013
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1  Thank Travels_a-lot0987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded January 8, 2013

We are currently refurbishing and unfortunately that day the lobby ceiling had just been painted, so I apologize for the strong smell of paint. It is one of those things where you are always going to upset someone.

I am disturbed to read your comments about the staff member in the restaurant. The refurbishment is making it difficult for everyone as it has interrupted our usual routine. I have noted your remarks and discussed the problems she was experiencing at the time. She advised that she did offer to have your meal recooked with no oil before you started it. You declined this offer and then consumed the entire meal. Despite this, and as requested by you the waitress did not charge for the drinks that you had with the meal.
Many diners have given positive comments about the pesto gnocchi. We only use extra virgin olive oil in all our dishes. Our steaks and seafood are always fresh, not frozen and well received by our regular clientele as they represent exceptional value for money.

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Reviewed January 5, 2013

Hotel is located a few K's north of the Cairns CBD on the main road leading to the airport and points further north.
Staff very helpful and friendly, check in and out a breeze.
Rooms are well appointed,spacious and comfortable as you would expect for a four star hotel.
There is a shaded swimming pool.
Breakfast buffet was good with a limited range but all the usual breakfast items.
There is a good hotel and bottle shop next door for great reasonably priced meals if you choose not to eat in house. There is also a good hamburger shop over the road (not McDonalds).
Hotel is about 25 minute walk to the Esplanade eating area and the Night Markets so take a taxi.
No free WiFi in house but free WiFi next door at hotel.
Would definitely stay here again.

Room Tip: Ask for a room with a balcony.
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  • Stayed: January 2013, traveled as a couple
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Thank Missy601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded January 9, 2013

Thank you for your positive comments about our hotel. We take great pride in our customer service and always strive to make our guests stay as comfortable as possible. Yes we have an excellent entertainment centre next door that is open till 2am every night. If you like a flutter on the pokies or at the TAB you just have to go next door. We are currently upgrading our WiFi and hope to be able to offer it complimentary when completed. You may not of noticed that we have a free internet kiosk in the lobby. Hope to see you again soon.

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Additional Information about Cairns Sheridan Hotel

Address: 295 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Cairns Quality Inn)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cairns
#13 Romantic Hotel in Cairns
#14 Luxury Hotel in Cairns
Price Range: $89 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Cairns Sheridan Hotel is the closest hotel to the Cairns International Airport and 3kms from Cairns City Centre, there are scheduled buses to and from downtown. Sightseeing tours can be booked to the Great Barrier Reef for snorkeling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The Cairns Sheridan Hotel belongs to MTS, one of PNG's pioneer tourist companies which own the Madang Resort, Kalibobo Village, Kalibobo Spirit all in Madang, plus the Tropical Heritage Hotel in Minnie Street Cairns. All hotels have been consistent winners of the Trip Advisor Excellent Awards in recent years. ... more   less 
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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