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Cairns Sheridan Hotel
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Reviews (361)
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All reviewsclose to the airportpalms restaurantconference roombotanic gardensbreakfast and dinnerreception stafftravel agentbus stoppalm covewould definitely stay here againrooms were very cleanbed was comfortableroom was largerental cardecent sizecentre of towngood nights sleep
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294 - 299 of 361 reviews
Reviewed December 24, 2012

Great staff and Very Good rooms with a wide selection of pillows. The staff checked us in when we first arrived which was very early morning (like 8AM) even though check in time was 2:00. This was maybe the best hotel value on our trip, but we prefer walking over other transporation and this hotel is a very long way from the town centre or any activites... although the walk along thw explanade was good.

  • Stayed: November 2012, traveled as a couple
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Thank ralphp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded December 26, 2012

Thank you so much for your comments. We do try very hard to make our guests as welcome and as comfortable as we possibly can. Our pillow menu caters for most needs and we are happy to have guests select pillows to enhance sleeping comfort. All our beds are new and along with current upgrades to the hotel we certainly will be even better value for money.

Stuart Munro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

Friendly efficient staff, Fantastic restaurant with awsome Chef who turns out a great meal time after time, varied menu, Rooms are clean beds comfy a great home away from home. get a deal on line included hot/cold buffet breakfast for 2 and a $20.00 off any food or drink at lunch or dinner excellent value at $150.00 a night for 2 and in house movies!
Lifts, swimming pool, parking and a guest laundary facility.
They also have conference/function rooms available.
Everthing a plus from a business and personal perspective.

Room Tip: I stayed on th 3rd floor it was quiet and the room was well set up with mini bar
  • Stayed: November 2012, traveled on business
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Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Cairns Sheridan Hotel, responded to this reviewResponded December 23, 2012

Thank you for your review, we are pleased with your stay at the Cairns Sheridan Hotel. We have just acquired this hotel and the same Management and staff remain, we are anxious to upgrade services and refurbish and you would have already noticed the exterior has been repainted and work is underway to refurbish the interior. Again thank you for your review, we look forward to seeing you again in the near future.
Sir Peter Barter

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Reviewed October 28, 2012

I was highly impressed by the excellent quality of customer service given by Leora, Waitress, in the hotel restaurant, the yummy food provided and the quality of accommodation in the hotel. AAA rating!

Room Tip: Set back from the main road so no road noise, and well located between the Airport and the Cairns CBD.
  • Stayed: October 2012, traveled on business
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Thank Lauren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded January 9, 2013

Thank you for your positive comments. We have received many comments on the high quality of our restaurant food and the service. A hotel restaurant takes constant attention and staff training to get it right but it is so rewarding when we do. As you say our proximity to the airport and city makes for easy access to both. Since your comments we have started refurbishment which will now offer even greater value for money. See you again soon.

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Reviewed October 25, 2012

Excellent food, helpful polite staff,clean,tidy and well appointed room, easy parking, fast lifts - what more do you need? I took the business package,but there are plenty of choices. if you ask the staff you'll probably get it!

Room Tip: Take one of the package deals
  • Stayed: October 2012, traveled on business
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1  Thank 10Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this reviewResponded April 2, 2013

Great to hear you will be back. That is what we strive for.

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Reviewed October 21, 2012

Stayed here for 2 nights with my son. Room was clean but a quite musty smelling. Your standard hotel room, soon in need of refurbishment, but only minor cosmetic faults. We had a room service dinner which was absolutely delicious. Our accommodation deal included the hot buffet breakfast, which was also very nice. Our tv didn't work properly on the first night so I rang reception. The manager said there was nothing he could do about it and would get someone to look at it the next day. When we returned after a day out, nothing had been done. I rang reception again and got a very helpful manager. She said she would be right up to have a look at it. There was a fault with the cable which she wasn't able to do anything about but she immediately offered us the option to move to another room, which we took up. I found the beds to be hard in both the rooms we stayed in.

  • Stayed: October 2012, traveled with family
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1  Thank Meldig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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