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“Great location, Great staff...”

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Cairns Sheridan Hotel
Ranked #18 of 64 Hotels in Cairns
Townsville, Australia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great location, Great staff...”
Reviewed January 2, 2013

I stay at this property on a semi regular basis, it’s in a great location, the staff are always professional and very accommodating with requests where possible..
The rooms are very clean and well presented.

The few disappointments would be the breakfast buffet, it’s very limited, poor quality, and it’s not always replenished as often as it should be with waiting on food to be cooked whilst the hot Baines sit empty...

The rooms can be noisy at times (especially the ones directly above the entrance and foyer) but there no real way to stop this I guess..

Justin Thompson

Room Tip: Ask for the upper floors and try not to get the ones directly above the reception area.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHAGGYSLIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Cairns Sheridan Hotel, responded to this review, January 6, 2013
Thank you for your review. As you may have noticed a great deal of refurbishment is taking place at the Cairns Sherican Hotel, we have no completed the painting of the exterior, all new signage and work has begun on the reception foyer. We have noted your comments about the buffet breakfast and I am sure management will investigate how improvements can be made. I will also try and identify what noise is heard above reception area - I am confident this can be resolved. Again, thank you, we look forward to your return visit.
Sir Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
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Alberta
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 24, 2012

Great staff and Very Good rooms with a wide selection of pillows. The staff checked us in when we first arrived which was very early morning (like 8AM) even though check in time was 2:00. This was maybe the best hotel value on our trip, but we prefer walking over other transporation and this hotel is a very long way from the town centre or any activites... although the walk along thw explanade was good.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ralphp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review, December 26, 2012
Thank you so much for your comments. We do try very hard to make our guests as welcome and as comfortable as we possibly can. Our pillow menu caters for most needs and we are happy to have guests select pillows to enhance sleeping comfort. All our beds are new and along with current upgrades to the hotel we certainly will be even better value for money.

Stuart Munro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2012

Friendly efficient staff, Fantastic restaurant with awsome Chef who turns out a great meal time after time, varied menu, Rooms are clean beds comfy a great home away from home. get a deal on line included hot/cold buffet breakfast for 2 and a $20.00 off any food or drink at lunch or dinner excellent value at $150.00 a night for 2 and in house movies!
Lifts, swimming pool, parking and a guest laundary facility.
They also have conference/function rooms available.
Everthing a plus from a business and personal perspective.

Room Tip: I stayed on th 3rd floor it was quiet and the room was well set up with mini bar
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorerCairns, Owner at Cairns Sheridan Hotel, responded to this review, December 23, 2012
Thank you for your review, we are pleased with your stay at the Cairns Sheridan Hotel. We have just acquired this hotel and the same Management and staff remain, we are anxious to upgrade services and refurbish and you would have already noticed the exterior has been repainted and work is underway to refurbish the interior. Again thank you for your review, we look forward to seeing you again in the near future.
Sir Peter Barter
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Noosaville, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2012

I was highly impressed by the excellent quality of customer service given by Leora, Waitress, in the hotel restaurant, the yummy food provided and the quality of accommodation in the hotel. AAA rating!

Room Tip: Set back from the main road so no road noise, and well located between the Airport and the Cairns CB...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Garry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review, January 9, 2013
Thank you for your positive comments. We have received many comments on the high quality of our restaurant food and the service. A hotel restaurant takes constant attention and staff training to get it right but it is so rewarding when we do. As you say our proximity to the airport and city makes for easy access to both. Since your comments we have started refurbishment which will now offer even greater value for money. See you again soon.
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Townsville, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 25, 2012

Excellent food, helpful polite staff,clean,tidy and well appointed room, easy parking, fast lifts - what more do you need? I took the business package,but there are plenty of choices. if you ask the staff you'll probably get it!

Room Tip: Take one of the package deals
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 10Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review, April 2, 2013
Great to hear you will be back. That is what we strive for.
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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 21, 2012

Stayed here for 2 nights with my son. Room was clean but a quite musty smelling. Your standard hotel room, soon in need of refurbishment, but only minor cosmetic faults. We had a room service dinner which was absolutely delicious. Our accommodation deal included the hot buffet breakfast, which was also very nice. Our tv didn't work properly on the first night so I rang reception. The manager said there was nothing he could do about it and would get someone to look at it the next day. When we returned after a day out, nothing had been done. I rang reception again and got a very helpful manager. She said she would be right up to have a look at it. There was a fault with the cable which she wasn't able to do anything about but she immediately offered us the option to move to another room, which we took up. I found the beds to be hard in both the rooms we stayed in.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meldig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cairns Sheridan Hotel

Property: Cairns Sheridan Hotel
Address: 295 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Cairns Quality Inn)
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cairns
#13 Romantic Hotel in Cairns
#14 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Cairns Sheridan Hotel is the closest hotel to the Cairns International Airport and 3kms from Cairns City Centre, there are scheduled buses to and from downtown. Sightseeing tours can be booked to the Great Barrier Reef for snorkeling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The Cairns Sheridan Hotel belongs to MTS, one of PNG's pioneer tourist companies which own the Madang Resort, Kalibobo Village, Kalibobo Spirit all in Madang, plus the Tropical Heritage Hotel in Minnie Street Cairns. All hotels have been consistent winners of the Trip Advisor Excellent Awards in recent years. ... more   less 
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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