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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed September 7, 2013

We stayed two nights in order to spend a day out to the Great Barrier Reef. The hotel is conveniently situated close to everything. We were given a room with a balcony facing the street but it was very quiet and the view was nice. The room was clean, spacious and well kept, breakfast was sumptuous and what particularly impressed us was the very friendly and helpful staff who were always ready to meet our requests. On their advice, we booked a cruise-flight reef tour suitable for us and we had a most enjoyable day out at the sea! This is not a top-notch luxurious hotel but rather a friendly family hotel. Excellent value for money! Just a little down side: the beds were a bit too soft for us - we are in our 60s and 70s!

Room Tip: Everything is good.
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  • Stayed: April 2013, traveled as a couple
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1  Thank 9,552,095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded September 23, 2013

Hi,
Thank you for your recent feedback, I appreciate the time you have taken to review our great hotel. I am glad that you enjoyed your room and balcony, these are perfect for relaxing, and soaking up the sun.
I will pass this great feedback onto our fantastic restaurant staff, they will appreciate the feedback too.
If your travels bring you to Australia in the near future, we look forward to welcoming you back to the Holiday Inn Cairns.
Warm regards
Matt Rippin & Team

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1,565 - 1,571 of 2,306 reviews

Reviewed September 6, 2013

Situated just across from the sea and a short walk to the marina and shops this hotel is quite central to everything. We booked a sea view room at a little extra cost but it was great to sit out on the balcony and look out towards the marina. The room was airy and very clean and the bathroom even had a bath, which if you've been walking around as much as we had was just sooooo relaxing. The central outside area has plants, trees and ponds with plenty of seating which was a nice place sit in the evening and have a drink from the bar. If you've hired a car there is a secure underground car park which I think you may have to pay $5 a day. In the main lobby area there is a desk to book trips out to the reef or various other places/activities - the woman that was behind the desk when we were there was VERY knowledgable and is well worth speaking to if you are wanting to plan any trips.

Stayed: September 2013, traveled as a couple
Thank Adamrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded September 10, 2013

Hi Adamrd,
Thank you for your recent feedback, its great to see such active members of the online community.
It is great to read that you enjoyed your ocean view room, these are my favourite and you can see why.
Thank you again for such an in depth review, I am sure other travellers will appreciate it too.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team

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Reviewed September 1, 2013

We only had an overnight stay at Cairns, our 3rd visit in the last 5 years and I'm glad we stayed at the Holiday Inn. In January we stayed at another brand named motel very close to the Holiday Inn, and was very disappointed with that hotels staff, facade, parking and very dated room for almost the same price!!!
The Holiday Inn was very easy to find, being straight off the Bruce Highway. The secure parking (although pokey for our large car) was brilliant; although everything we needed was in walking distance anyway so the car wasn't needed.
The lobby and its reception staff was very well presented and friendly. Our children loved the rainforest and the Barramundi in the ponds. Room was clean and comfortable and quiet. Breakfast was excellent at Sirocco. Just disappointed our stay wasn't longer.
I think we've found our preferred hotel for our future stays in Cairns.

  • Stayed: August 2013
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Thank Aks0910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded September 2, 2013

Hi Aks0910,
Thank you for your recent feedback on Trip Advisor, It is lovely to read such a great review.
I am glad that you enjoyed your room and our fantastic team delivered excellent service.
The barramundi pond is the highlight of our atrium rainforest, I am glad your children enjoyed it, I hope they saw the live feeding too.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards
Matt Rippin & Team

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Reviewed August 26, 2013

This place provides high quality, classic but mid-range accommodation. It is beautifully located with views of the city, bay and mountains and right on the esplanade. It is a busy hotel with plenty of international visitors - we found the staff to be very courteous and helpful. For example I'd lost my phone charger and they searched their drawers of leftovers and about 30 min later someone turned up with the required item - saved the day. The restaurant - Sirocco, is excellent - we enjoyed two marvellous seafood pasta meals. I don't know why people don't eat in more often when the quality of this good!

  • Stayed: August 2013, traveled as a couple
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Thank tav_mind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded August 28, 2013

Hi tav_mind,
Thank you for your recent feedback, I appreciate the time you have taken tor review our great hotel, and its fantastic to see such active members of the online community.
I am glad to read that our team was courteous and helpful, and that you enjoyed our Sirocco restaurant.
If your travels bring you to far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team

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Reviewed August 23, 2013

Arrived at 5am and was thankfully allowed to checkin. Our upgraded room (I am platinum) wasn't available though, so they comped us a couple drink tix and a bottle of wine with dinner.

Location is close to shore and centre of Cairns action. Helpful, friendly staff. Dinner reasonable, and kids ate free! Breakfast was mediocre, but the make-your-own juice bar was fun, though a bit messy.

Building and condition of rooms is not sparkling, but nothing too bad.

We really enjoyed the barramundi talk and feeding in the pond at the hotel. I highly recommend it for families.

  • Stayed: July 2013, traveled with family
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Thank JpnMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded August 28, 2013

Hi JpnMan,
Wow! reviews in over 41 cities, you have been busy. Its great to see.
I am glad to read that you enjoyed the location, we are very lucky to be located right on the esplanade, so close to local attractions.
I am glad you had a chance to try our fresh juice bar, its very popular.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns.
Warm Regards,
Matt Rippin & Team

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Reviewed August 22, 2013

My husband and I stayed here for 1 night in August. Our room was nice, the bed comfortable, shower was good. It was a convenient location to downtown Cairns. You could walk everywhere you needed to go. Also used the fitness center which was small, but nice. Staff were very friendly and accommodating to our requests. Only thing I didn't like was the wifi was very expensive and so was the breakfast. The room itself though was a good value for the price.

  • Stayed: August 2013, traveled as a couple
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Thank Cathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded August 28, 2013

Hi Cathy P,
Thank you for your recent feedback on Trip Advsor, Its great to see such active members of the online community.
I am glad to read that you enjoyed our fantastic location, and that our team was accomodating and friendly.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2013 via mobile

Every accommodation review from Cairns to Cooktown should be read with the understanding that the location involves a premium on the room price. The Holiday Inn is no exception though the hotel is very nice with large comfortable rooms that are well appointed with modern updated furniture and overall very comfortable. Our room on the top floor had a great view across the harbour and was impossible to fault.

The hotel is in a great location, close to the esplanade and a very short taxi ride to the marina.

  • Stayed: August 2013
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Thank melbster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded August 28, 2013

Hi melbster,
Thank you fo your recent comments on Trip Advisor, I appreciate the time you have taken to review our great hotel and I enjoy reading all of our guest comments.
Its great to read that you enjoyed our modern decor and breathtaking views of the Coral Sea. Our ocean view rooms are our most popular, and you can see why.
We are truly lucky to be located in such a prime position, right on the esplanade, within minutes walk to restaurants, bars, and local attractions.
If your travels bring you to Far North Quieensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team

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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range: $112 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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