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“All Good” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Cairns

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 65 Hotels in Cairns
Certificate of Excellence
Cockfield, United Kingdom
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“All Good”
4 of 5 bubbles Reviewed March 2, 2013

Stayed here for 2 nights for a friends 30th while doing a barrier reef trip. Spacious room, good bathroom facilities. 2 pillow thicknesses! A nice but small ish pool. The pool was next door to the bottle shop so you could buy a bottle of coopers for $8 or get the 6 pack for $19 and take whatever you did not finish back to your room. Nice.
Ten minute walk to the marina where all the trips go from. good value for 100 bucks per room per night I thought.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Christopher B,

Thank you for your feedback on Trip Advisor. It is always great to see such active members of the online community.

I am glad you enjoyed your spacious room; our guests love the option of having two types of pillows. All these added benefits make your stay more enjoyable.

It is great having an onsite bottle shop for those days when you feel like relaxing by the pool with a beer.

Our hotel is truly in a great location, only 10 minutes walk to the beautiful marina, and a few minutes walk to cafe’s, bars, you name it.

If your travels bring you to Cairns in the near future, we look forward to welcoming you to The Holiday Inn

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,984 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (443)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Adelaide, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 2, 2013

Cons: (1) bathroom felt not much bigger than a cupboard. Didn't bother me but might be a bit claustrophobic for some guests. (2) Passage between lift/room is open-air. Once again, didn't bother me but guests who are afraid of heights might feel scared.
Pros: (1) good staff (remembered to give me my 4.45am wake-up call so I didn't miss my plane). (2) hotel must have been renovated recently as decor is fresh. (3) slept well as bed was very comfortable. (4) nice garden/pond (with big fish) in centre of hotel. (5) great location close to esplanade.

  • Stayed March 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Annemarie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Annemarie G,

Thank you for your feedback on Trip Advisor.

We appreciated your review and both cons and pro’s help us to be a better hotel, one that our guests will love and enjoy.

Our Guest Service Agents are always happy to help at the front desk, to organise things such as taxi’s and wake up calls so out guests don’t miss their flights.

Our hotel is looking great after the renovations, and our guests love the modern look and feel of our rooms and amenities.

The barramundi pond is a huge attraction; they are over 20 years old and love their prawns.

If your travels bring you to Cairns in the near future, we look forward to welcoming you to The Holiday Inn

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 1, 2013

On the whole the Holiday Inn is fine. Good location close to shops and restaurants. We upgraded to an ocean view room with balcony which was excellent. Only downfall was the bathroom, tiny bathroom which needed some extra attention, there was mould in the corner of the bath and the floor tiles were grubby. I think the room was recently painted but overall he hotel is dated. Housekeeping average, Otherwise a pleasant stay.

Room Tip: Can only recommend the ocean view rooms if price is right.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kristine Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Kristine Z,

Thank you for your feedback on Trip Advisor.

I am glad to read that you enjoyed your ocean view balcony room; these are our most popular rooms.

We always strive to deliver clean rooms and amenities and I will be sure to pass this information onto our executive housekeeper.

We appreciate all of our reviews as this gives us the opportunity to make our hotel even better.

If your travels bring you to Cairns in the near future, we look forward to welcoming you to The Holiday Inn

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

2nd time here,
I enjoyed that complimentary upgrade to seaview room - thanks (gold loyalty member)
great comfy king size bed with nice view over pool and the Coral Sea.
Bathroom small but well appointed. Buffet Breakfast good and well priced. Dinner in restaurant was also good, but serving size a little small considering price. Nice pool area.
Large TV with some cable channels. They charge for internet which is annoying !
Some small ants in room, this happens in tropical areas esp during the rainy season.
But will stay again. Unless I find a hotel with complimentary internet in the IHG group in Cairns.

Room Tip: High floor for better views.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dingo_joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Dingo_Joe,

Thank you for your feedback on Trip Advisor, it is always great to see such active members of the Trip Advisor community.

I am glad to hear that you enjoyed your complimentary upgrade to a seaview room, this is a fantastic benefit of being part of our Priority Club awards, which will soon be known as IHG Rewards as of July. This is great news for you because it means as of the 1st of July, Gold and Platinum members will receive free wifi.

If your travels bring you to Cairns in the near future, we look forward to welcoming you to The Holiday Inn

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed February 26, 2013 via mobile

After a long flight from PNG with lots of delays, we arrived late at Cairns. Check in staff were fantastic. I have stayed at Holiday inns in Melbourne Tulamarine and Port Moresby PNG. They hadn't really impressed me all that much. Over priced, rooms a bit dated and service generally fairly poor. Cairns restored my faith in the name though. Elsie at check in was cheerful and very helpful, despite the late hour. She corrected some mistakes with our bookings that had seemed too hard everywhere else. For example despite having booked all of our accommodation months in advance and having copies of our paper work at the desk, they somehow had no rooms allocated when we arrived. Cairns was a breath of fresh air. Fixed up past double billing of accounts arranged a late check out the next day, nothing was too much trouble. The location is handy to nearby restaunts and cafe's. nice rooms, clean. Breakfast meal was a bit pricey for bacon and eggs though. In all a good stay, I would go back ther again.

Stayed February 2013
Helpful?
2 Thank Bootsjjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Bootsjjs,

Thank you for your feedback on Trip Advisor, it is always lovely to see such great reviews, it is very rewarding.

We understand how frustrating long flights and delays can be, however our staff always strive to deliver wonderful friendly service not matter what time of the day or night. I am very happy to hear your stay has restored faith in our brand; our aim is to create great hotels that our guests love.

I will pass this review onto Elise our Guest Service Agent. She is a fantastic part of our team.

We are currently trialing a breakfast package, should it be successful, this will continue to be available for our guests.

If your travels ever bring you to Cairns in the future, we look forward to welcoming you to The Holiday Inn.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich
Level Contributor
128 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed February 24, 2013

This hotel is a true Holiday Inn as the come and what you expect of it.
Although the hallways in the main building are dated, the rooms seem refurbished and comfy. The ones with balcony towards the seaside have a nice view and invite for a beer after the trip to the reef. Location-wise there is better but the 10min walk to the center and marina is actually a good exercise. All in all there is not much to say, value for money is good and the product provided very satisfying.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sveenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Sveenz,

Thank you for your feedback, it is always great to see such active members of the Trip Advisor community. 67 reviews in 44 cities, you have been busy and would have been to some spectacular places I’m sure.

We are very proud of our hotel, and it is looking fantastic after the renovations, our guests love the modern look and features. I have noted your comments regarding the hallways and will pass this onto our engineering department.

Our ocean view rooms with balconies are the perfect way to end a wonderful day on the Great Barrier Reef, and a cold beer sounds great!

We always suggest to guests if they are interested to walk to the marina, it is only a short 10 minute walk past the lagoon, through the park, and it is lovely on a warm sunny day.

If your travels ever bring you to Cairns in the future, we look forward to welcoming you to The Holiday Inn.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bacup, United Kingdom
Level Contributor
91 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

We arrived around midnight after a delayed flight. The single man on reception at that time handled our late arrival efficiently, in a friendly manner.

The hotel reception is large, and has the usual comfortable seating area.
It is well position, being at one end of the main shopping area of The Esplanade.

In addition to a restaurent on the ground floor, there is a 'bottle' shop, what we in the North of England would call an out door or off licence! That said its not the cheapest, but its convenient.

We were on the 5th floor, with a balcony on the sea side. We found an ice maker on our floor, which came in usefull for our late night G & T's.

What can you say about the hotel. It's a Holiday Inn, its clean, the beds were comfortable, it's well positioned, the rooms have everything needed, and the furnishings though obviuosly like every other room in every other Holiday Inn provide whats required when away from home.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bobbrittania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, April 21, 2013
Dear Bobbrittania,

Thank you for your feedback, it is always great to see such active members of the Trip Advisor community.

I am happy to hear that you were given great service upon check in. No matter what time of the day or night, we always strive to deliver great service.

Here at The Holiday Inn, we understand flights get delayed and cancelled and this can very frustrating, our staff are always prepared to help should our guests ever have a problem.

Should your travels bring you to Cairns in the future, we look forward to welcoming you to The Holiday Inn.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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