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“Great Time thanks to David”

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Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Certificate of Excellence
Mooloolah Valley, Australia
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Time thanks to David”
Reviewed January 4, 2014

I love planning holidays and when planning our 5 day Cairns holiday I felt David understood my needs. First off David replied to all emails and we spoke in person on a few occasions regarding my itinerary . May I say, not everything can be planned via Trip Advisor we found an amazing Italian restaurant at Lake Placid not yet listed on TA and hired out scooters from a mob David recommended also not on TA .My point is that having a man on the ground is essential to a well planned and executed holiday .The unit was spacious , the air conditioner worked well a necessity in the heat of December , and the view wonderful. We were in unit 1102 , had ocean views and saw to two Cruise ships in dock , very pretty in the evening . We had 3 toilets in a 2 bedroom apartment which was great , the 3rd came in handy at times. There was no street noise and my husband enjoyed the Austar. The only shortfall for me and I am fussy was the sheets , I love crisp firm hotel sheets , pillow cases in particular and these were a little rough . ( Its nit-picking ,I know ) David thanks again we had a wonderful time and the hotel is a credit to your management.


The location of Jack and Newell is also perfect. We were within easy walking distance of many restaurants, pubs, grocery stores and markets. The tour boats to the Great Barrier Reef and green island were also within easy walking distance.

Great place to stay for anyone looking for a relaxing place to stay after embarking on all the activities Cairns has to offer.

Room Tip: 1102 had excellent views no noise
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  • Stayed December 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Flatwhitejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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454 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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English first
Madison, Wisconsin
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 3, 2014

The apartment was spacious, clean, and everything was there for us. We would return again! But most of all we enjoyed the service and help we had from David on our excursions. A simply perfect place for us and is most highly recommended!

Room Tip: Our suite faced the sea and was on the third floor, just excellent.
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  • Stayed December 2013, traveled with family
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    • Service
Helpful?
1 Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunshine Coast
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 30, 2013

Great place to stay - spacious, clean & very well equipped apartment, lovely outlook, walking distance to everything & very helpful staff. We won't hesitate to stay here again on our next visit to Cairns.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SunnyCoastGirl_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black Diamond
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 27, 2013 via mobile

First off I have to comment on how helpful David was before we even flew into Cairns. A few months before we arrived, we emailed Jack and Newell to get some advice on what to do while at Cairns as we had a group of people of varying ages and abilities. David emailed us back right away with a list of activities that could accommodate all of us. They then booked our excursions for us based on weather, closures etc and helped us figure out any last minute changes we wanted to make, as well as transportation. Very very helpful.

As for the rooms, we had two apartments with two and three bedrooms respectively. The rooms were clean, the beds were comfortable and the views were amazing. The rooms were also very quiet. For instance, my husband and mines bedroom was right beside the bathroom being shared by 4 women and we didn't hear a thing!

The location of Jack and Newell is also perfect. We were within easy walking distance of many restaurants, pubs, grocery stores and markets. The tour boats to the Great Barrier Reef and green island were also within easy walking distance.

Great place to stay for anyone looking for a relaxing place to stay after embarking on all the activities Cairns has to offer.

Stayed November 2013, traveled with family
Helpful?
2 Thank Candis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, February 15, 2014
Thanks Candis D for your great feedback. We are so glad you enjoyed your stay with us. We are particularly proud of how clean our rooms are kept and we will pass your comments on to the cleaning staff. The location certainly makes a big difference when visiting a strange city and we are happy you found this to be perfect.
Many thanks from us all at Jack & Newell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dana Point, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2013

We were so glad we stayed at Jack & Newell Luxury Apartments in Cairns. The location and room were perfect. We had a three bedroom apartment which was great for our family of five. We were walking distance to the harbor (where the snorkeling and scuba tours depart,) restaurants, and the best coffee shop (we went there for breakfast and the coffee, quiche and muffins are excellent). The apartment was nice, quiet and clean with a wonderful balcony overlooking the harbor. David the hotel manager was excellent. He helped me book our tours before we got there and told us the best places to go. If we ever get to go back to Cairns, we would definitely stay there again.

Room Tip: Make sure you get an Ocean view room with a balcony. You will love it!
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  • Stayed November 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Lezlie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, February 15, 2014
Hello Lezlie63. Thanks so much for the feedback and we are glad you enjoyed our apartments and your stay in Cairns. We think our location is perfect for a stay in Cairns and we are happy you found this to be the case.
Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 23, 2013

We only live 1 hour drive away from Cairns, and yet we've booked here at least twice a year for the last 4-5 years. We get all our business, appointments and shopping done, and feel like we've had a holiday as well, thanks to the excellent management of the beautiful J&N apartments. My brother is in a wheelchair and the highlight of his visit is to sit on the beautifully spacious balcony, and watch all the action along the foreshore of Trinity Inlet.

Room Tip: All units are great
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunmade_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, February 15, 2014
Hello Sunmade_11 and thanks so much for providing your feedback once again. It is a real compliment to us that you choose to stay with us time and again and we look forward to your next visit.
Thanks again from the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 22, 2013 via mobile

Stayed with family for five days and we feel it would be hard to find better apartments in Cairns. Excellent management provided a smooth check in and nothing was too much trouble, a small maintenance issue was dealt with quickly and without any fuss even though it was late in the day. The apartments are in a great position over looking Trinity inlet with a large balcony to watch the world go by. The facilities in the apartment are all you would expect and provide a very comfortable "home" for your stay. Wifi was excellent, booking trips with David was easy and nothing too much trouble and they made us feel very welcome. Next time we come to Cairns we would definitely stay here again.

Stayed December 2013, traveled with family
Helpful?
2 Thank Julie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, February 15, 2014
Glad you enjoyed your stay. The free WiFi is very popular and we are glad you enjoyed those magnificent views. Thanks for the review. We appreciate it and look forward to being able to host you again in the near future.
Best wishes from us all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Property: Jack & Newell Cairns Holiday Apartments
Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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