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“perfect” 5 of 5 bubbles
Review of Jack & Newell Cairns Holiday Apartments

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Jack & Newell Cairns Holiday Apartments
Ranked #14 of 65 Hotels in Cairns
Certificate of Excellence
Pacific Coast Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“perfect”
5 of 5 bubbles Reviewed September 1, 2013

Stayed here in June. More like a B&B than an apartment. It felt like I was in a friends luxury home. Everything was just perfect. All the special little touches were taken care of. The cleanliness was un surpassed. Please try and find a way to clone the cleaner. She is a treasure.
The location and views were great as was the security. the quality fittings were much appreciated - especially the kitchen. If only all accommodation was as good as this.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zerofunds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 reviews from our community

Traveler rating
    369
    59
    10
    5
    3
See reviews for
264
65
5
18
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Glasgow via Aberdeen and Sydney
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 22, 2013

We spent a long time comparing accommodation in Cairns for our 5 day holiday in July. We'd been to Cairns before but now (as a family of 5) had different criteria. Many of the trip advisor reviews commented on the helpfulness of the apartment owners and this probably swung our decision. We were not disappointed. In the weeks leading up to our visit we emailed lots of questions to the owners and they gladly provided information and local knowledge about which of the many available trips and excursions best met our requirements. In fact, after selecting the trips we wanted, we left the booking procedure with David (the apartment manager) who advised he would consider weather forecast information when making the bookings (and got us a discount).
Good tip - Transport to and from the airport can be booked in advance and is provided by the lovely Chris (at a very reasonable cost) which makes arriving in an unfamiliar place with children much less daunting.
On arrival we were welcomed by David who took time to explain the apartments, local area, recommended activities etc before we went to our apartment which was fabulous. We had spectacular views (being on the 11th floor) and the layout, décor and facilities within the apartment were of a very high standard. The beds and sofas were extremely comfortable and each room had both air conditioning and fans provided which were very welcome.
All the trips we had booked were very successful and arrangements were clearly explained.
The hotel felt very quiet while we were there and meant we seemed to have exclusive use of the outdoor area which contained a lovely pool and surrounding area, well equipped barbeque area and outdoor chess set. We did go into the (again, very well equipped) gym to have a look round but didn't use it.
The location of the apartments was ideal for us as everything we needed was very easily accessible within a short walk but it was quiet at the same time. The recently developed quayside area just outside proved to be great for sitting watching from the balcony.
David was fantastic with the children and really made their visit memorable with riddles and jokes
There were so many little touches (like dishwasher tablets, tin foil etc) that made our stay so lovely.
We would have absolutely no hesitation in recommending these apartments to anyone and hope to be able to return one day.

Room Tip: We were on the 11th floor in room 2, great views, lovely room - ocean views from balcony and master...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Niz8et
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

Even before arriving in Cairns we had received prompt and informative e-mails from David and Joelette. Using their transfers available to and from the airport we were met by Chris who welcomed us to Cairns and the Jack and Newell Apartments. Our apartment was clean, bright and spacious, with a lovely view over the estuary inlet. We were on the fourth level, a higher floor would give you an even better outlook. The apartment provided all the necessary basic essentials you need to start your holiday (ie tea, coffee, washing powder, washing up liquid, dishcloth, toiletries etc) this was a great help especially as we were travelling around Australia and didn't want to carry these items with us. We were able to enjoy breakfast on the balcony in the sun then it would be in the shade for the rest of the day. (Not a problem in the warm Cairns weather). As a family the apartment gave us plenty of space and freedom with good security using electronic keypads to access doors and lifts. The apartments are in an excellent location near to all the amenities which we found useful as we did not use a car. Using a recommendation from David we hired bikes and had a great ride around Cairns, to the Mangrove swamp and Botanic Gardens. All done on safe cycle paths or lanes. Transfers were also used to and from the Skyrail to save time being wasted using a coach pick up, well worth it. Our time was thoroughly enjoyed in Cairns and we would have no hesitation in recommending the Jack and Newell Apartments.

Room Tip: Higher floor for an even better view.
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AWobblyB2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

My daughter and I spent a memorable week in Cairns in a fabulous 2 bedroom apartment at the Jack and Newell Apartments. David, the Apartment Manager arranged our transfers to and from the airport. The apartment was exceptionally clean, and beautifully decorated, with a lovely balcony overlooking the water. It was fully equipped with all the necessary kitchen utensils, and starter packages of laundry soap, coffee, dishwashing soap etc, not to mention laundry facilities, towels and lots of closet space. There was also a very handy book outlining the "rules" for the facility. There was an outdoor pool and sunbathing area with chaise lounges. The pool was not heated but made for a refreshing dip on a hot afternoon.
David was exceptionally helpful in offering advice on the types of activities available and the specific providers he felt offered the best value and reliability. He booked all the excursions for us, and provided us with the information sheet with all the necessary details - very efficient system. Every recommended outing was extremely enjoyable.
The Apartment is well located with a short walk to loads of restaurants and shopping, and the Woolworths grocery store.
I have travelled a lot, and would rate this as the nicest accomodation I have had to date. I highly recommend the Jack and Newell Apartments and would stay there again if my travels take me back to Cairns.
Elizabeth Harvey

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, August 16, 2013
Thank you so much for the review. We try hard to present our accommodation and it is very rewarding to get such positive feedback in comparison to other places you have stayed. We are glad you enjoyed your stay and thanks again for taking the time to provide your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
5 of 5 bubbles Reviewed August 13, 2013

Cannot say enough about our recent trip to Cairns staying at the Jack and Newell Apartments. From the moment we were met at the airport by the Jack and Newell Apartment Manager, David, our holiday was a dream stay. Our large three bedroom apartment was extremely comfortable, clean and had great views. All our requests were met with a friendly smile and David and Joelette could not have been more helpful with arranging our tour tickets to the reef, and dropping us off to pick up our hire car. Well done, you should be proud of your service. We would certainly stay at these conveniently located apartments again when visiting Cairns.

Vicki and Frank Donovan

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vickfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, August 16, 2013
Hello Vicki & Frank. Glad you had a great time in Cairns. Thanks very much for the review we appreciate it. Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
5 of 5 bubbles Reviewed August 12, 2013

We stayed 5 nights in a 3 BR apartment here and it was excellent. The apartment was clean, very well equipped with all the little things you need to function as a large family, such as washing powder and plenty of towels amongst other things. There was flexibility of bed configurations to accommodate the fact that we had an exchange student as well as our own three kids. The views over the Marina were lovely. The owners were very generous with their time and advice to make sure we chose the best options for day trips and despite the weather not being perfect the week that we were there, the destinations they suggested to us were really worth seeing. It was walking distance to shops, supermarkets, restaurants and markets. We were made to feel very welcome. They took a genuine interest in making sure we enjoyed our stay and had a great sense of humour as well.

Room Tip: Our apartment was on level 10 and it had a great view. The pool was on level 3 and had deck chairs a...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mahtee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, August 16, 2013
We get a lot of satisfaction helping people enjoy the great things Cairns has to offer and we really appreciate the feedback. Thanks so much for taking the time to provide it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caboolture, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

We spend 4 days in Cairns with our friends from Belgium. We had a large 3 bedroom apartment with plenty of space for 6 adults, in a great spot. Close to everything, we walked to dinner every night and to the boats to the reef. Good size balcony with lots to see happening on the inlet. The managers David & Jolette couldn't to enought to help, booking tickets and giving great tourist tips.



We will definitely stay again when revising Cairns - a great place to stay.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, August 16, 2013
Hello Joy A. Glad you enjoyed your stay with your friends. The beauty of these large apartments is that it really is comfortable and relaxing even for a group of 6 adults. Thanks fro the review and we look forward to being your hosts again one day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Property: Jack & Newell Cairns Holiday Apartments
Address: 27 Wharf Street, Cairns, Queensland, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 65 Hotels in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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