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“Very comfortable”

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Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Murwillumbah
Level 6 Contributor
167 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Very comfortable”
Reviewed November 21, 2012

We had 5 nights here in a two bedroom apartment (Room 1102), staying with our daughter and grand-daughter. It's a great base in Cairns - everything you'll need is within easy walking distance and the rooms are well-appointed and very comfortable. A lovely large balcony with views over the inlet allows you to get some nice breezes to relax in. The pool area is adequate.
The on-site manager David is a thorough professional. Very helpful with his advice and makes for a very relaxed place to stay.
Recommended.

  • Stayed November 2012, traveled with family
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Helpful?
Thank Vining
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, December 5, 2012
Thanks so much for your review. It was our pleasure to have you here. Glad you enjoyed those views from the balcony. The outlook over the park and playground of the water and rainforest is fantastic.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
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English first
Stonehaven, United Kingdom
1 review
Reviewed November 13, 2012

Great apartment.
Everything we needed was on hand.
Friendly staff.
Stayed with my daughter as we were attending a wedding.
Air conditioning in all rooms made it really pleasant as it was very hot and humid outside. Could not ask for a better, and would recommend to anyone.

Room Tip: We were on the harbour side, great view.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
Glad you enjoyed your stay with us. all apartments have air conditioning in all rooms and it is certainly appreciated some days. Thanks for the feedback...we appreciate it
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Tauranga, New Zealand
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 13, 2012

We stayed for a week in these apartments and would thoroughly recommend them. With large, comfy beds and settees, 2 ensuites, fully equipped kitchen and laundry, free wireless wi-fi, large balcony overlooking the newly refurbished gardens and overseas cruise terminal (work virtually finished now), and a quiet, spacious pool/BBQ area they provided everything for a great holiday. Although the apartment building is surrounded by other buildings, you didn't feel hemmed in or claustrophobic. The approach to the building is not the prettiest and there was a strange (but not nasty) smell in the reception area, but the apartments are great. Free parking on site. David was as friendly and helpful as everyone else has mentioned. He is a great asset for the apartments. Restaurants and shops just a couple of minutes walk away, so very convenient but away from the hustle and bustle of the CBD. Would be great for family and friends, business, anyone really!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mimi110022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
We appreciate your review and thanks for taking the time to leave it. Glad you enjoyed your holiday in Cairns. The apartments are great for all stays, particularly the longer ones, with all the facilities you have at home plus the space to relax in comfort. We were happy we could help and look forward to seeing you again one day.
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Sydney, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2012

We have just returned to Sydney after spending a week in Cairns with friends who were visiting from Scotland. Our 2 bedroom apartment, on the 11th floor, was as described on the web site, clean and spacious, and with the added bonus of a spa bath. We found no faults at all with our accommodation, and would highly recommend it to all friends and family intending to holiday in Cairns. Shops, restaurants, while not exactly on your doorstep are only a 5-10 minute walk away and we enjoyed being in the quieter end of town. As to the construction over the road, as mentioned by previous reviewers, I can say that it is almost finished, not much noise at all, and looks great when sitting on the balcony in the evening.

From the first telephone call to David when booking, to the final goodbye on leaving, we found him to be extremely friendly, very helpful, and with a sense of humour that constantly made us laugh. He booked our car hire, trip to Kuranda, trip to the Barrier Reef, and gave great advice on where to go and places to eat, and this advice was always "spot-on".

Thank you David for helping to make our holiday very enjoyable. We will definately be back (soon I hope).

  • Stayed November 2012, traveled with friends
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Helpful?
Thank Janette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
Thanks for your great review. Glad you were able to show off our great city and attractions to your overseas visitors and we were happy to be able to play a part in that. Regards.
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Lausanne, Switzerland
1 review
Reviewed November 12, 2012

We stay some days in these apartment and it was really marvelous. The apartment was very comfortable, the view fantastic and for the first time we had free internet which doesn't seem to be very frequent in Australia.
But mainly, we apreciate the kindness of David in the front desk. He tried to help us, gave us good advces, took time to explain us some visits to do and made for us somme reservations. We found that iit was better than an hotel.
Anne, Switzerland

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
Being able to provide any information or assistance to guests particularly those from overseas to help them enjoy not only their Cairns experience but also their Australian experience is very rewarding. We really appreciate the feedback...thank you.
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Canberra
Level 6 Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed November 5, 2012

Just back from a lovely few days in Cairns with partner and 11-year old. We had a 2 bedroom apartment in this complex and it did offer everything we needed. It is true what people say on trip advisor that the management of these apartments do go the 'extra mile' for clients. Thank you particularly to David for taking care of us on the last night. I did like that these apartments were close enough to the esplanade for a 5-10 min walk, but far enough away from the madness itself - which meant it was peaceful.

Room Tip: Above level 4 if you can then the balconies seem to be glass which would be nicer. There is constru...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorkingMumCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
Thanks so much for providing your feedback. We have a great location here with just an easy stroll to most needs including shopping, dining and the CBD attractions. The construction of the park is now complete and this area creates a beautiful aspect to the great views from each apartment. Thanks again for the time you spent doing a review we appreciate the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2012

We stayed here in October for a week, myself, hubby and 2 teenage boys, absolutely loved the apartment, spotlessly clean and spacious with fantastic views!
Yes, as discussed before with other reviewers there is work going on right in front of the apartments, but as we were up and out every morning anyway seeing and doing all we could while in the area this wasnt a problem for us!
David - thank you so much for all your help in finding the best tours to do, especially the Reef, a little local knowledge definately goes a long way!! And I dont know how you do it, but always remembering all our names every time we saw you, impressive!
Free wifi is such a novelty, first I have come across in our travels.
Great location, easy walking distance to everything you could possibly want in Cairns but quiet at the same time
Have already recommended these apartments to friends, and if we are ever back in Cairns, will be staying here!

  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lorna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, November 15, 2012
We appreciate you leaving your feedback, thank you. We enjoy helping people plan their holiday and as therte is a multitude of different experiences it is great to be able to find solutions to fit each guest's individual needs. we find it helps people enjoy their holidays so much more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jack & Newell Cairns Holiday Apartments

Property: Jack & Newell Cairns Holiday Apartments
Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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