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“Poor Service”

Bushfire Flame Grill
Ranked #37 of 635 Restaurants in Cairns
Certificate of Excellence
Cuisines: Barbecue, Brazilian
More restaurant details
Restaurant details
Good for: Large groups, Families with children, Business meetings, Special occasions
Dining options: Late Night, Dinner, Delivery, Reservations
Description: At Bushfire Flame Grill guests enjoy a Brazilian-inspired, Australian-style barbecue. Metre long skewers of succulent Australian beef, pork, lamb and chicken are seasoned, marinated and gently roasted on the churrasco grill. Waiters slice sizzling hot roasted meats from the skewers directly to your plate. The restaurant also offers an a la carte menu. Restaurant closes on most Australian public holidays.
Reviewed January 20, 2013

My wife and I was excited to visit another Brazilian resturant. When we arrived and was seated it took 20 minutes to get drinks. I would understand if the resturant was busy, but this was not the case. The food took forever to come to the table. The waiter was polite, but the food that we wanted took forever to arrive, and our samples of the various types of meat we had to ask to recieve, or waited for long periods for. We ended up not finishing and left to find a place with better service.

2  Thank fadetoblack19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropicalPacific, General Manager at Bushfire Flame Grill, responded to this reviewResponded February 14, 2013

Hello Yokosuka

Many thanks for your honest feedback. We are constantly striving to deliver a great experience for our guests so it really causes us to be very concerned when guests comment about the slow service in our Restaurant.

Our Manager has instigated additional training for the staff that were working on this night and he is emphasising how important it is to be attentive and deliver prompt and friendly service.

Many thanks and please come back to Bushfire to see the positive changes.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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611 - 615 of 867 reviews

Reviewed January 19, 2013

It was a last minute decision for us to dine out and it was a toss up between our favourite restaurant at the Pier or this place, so we decided to take a chance and simply 'walk-in' without a prior booking. It was a 30 minutes wait at the bar which we were happy to do so while enjoying our Pina Coladas. Once we were seated, the friendly waitstaff promptly brought out the side dish followed by another carrying a skewered meat which then carved in front of us. We especially loved the pork and the lamb. The Cinnamon Pineapple was also delicious. Not so keen on the kangaroo meat & the hot sausages (a bit too dry) and the seafood was a bit bland. The place exudes a friendly atmosphere and the waitstaff were very attentive throughout. As a dining experience goes, it was quite satisfying, but as a non-meat lover next time I'll order a dish from the a-la Carte menu instead.

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Thank LaLiaLuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

The food is fresh and tasty. Loved the chicken and lamb. Will come back when we are in Cairns next time.

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Thank Kate A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2013

The meats are absolutely tender. Loved the pork and the kangaroo. Service is great as well. Highly recommend a visit.

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Thank KimMcmillan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

Went here for work function and wasn't that impressed. I'm not a vegetarian but pretty much all you get served is meat. There are a few side dishes but not much to go around when you have a large group of people. All the meat lovers were really happy, but not really a restaurant for vegetarians or seafood lovers. Really expensive too!

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Thank spumkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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