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“Room tired, needs refurbishment”

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Park Regis City Quays
Ranked #16 of 64 Hotels in Cairns
western australia
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Room tired, needs refurbishment”
Reviewed June 13, 2011

I was disappointed with the hotel and I would not stay again. The room was in need of a good overhall, re-paint and the lounge suite and carpets had seen better days. I had to request the room be vacumed and the kitchen cleaned when i arrived as it had not been attended to. Also the toilet seat was up with a hair on it ! Also the bed was extremely hard. Also they dont provide a toaster unless you request one and if the smoke alarm goes off you get charged $200 ! I have never experienced this anywhere before. Especially in a self contained unit.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GBBWesternAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Noosa, Australia
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 12, 2011

Customer Service - not big at The Park Regis. It's just the basics, like not having enough keys for the "promoted free security garage". I booked this hotel because of the roof pool. No one mentioned that it was closed. So I change into my swimmers up to the top only to find out, that the pool area gets new tiles and that there is no swimming. Great!!
They gave me a room key that didn't work on the front door - only good that I came back before they closed the reception. I filled out a form and sent it to the head office - no reply. To bad, because the location is just great.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dobo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, Manager at Park Regis City Quays, responded to this review, May 17, 2011
Dear Ms Dobo01

Thank you for taking the time to pass on your comments after your recent stay back in February with the Park Regis City Quays Cairns. I appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been well received and I have addressed these with my team. Please accept the below comments as explanations – not excuses.

1. Firstly I apologise for the inconvenience with the pool but unfortunately with long periods of inclement weather this job extended for a lot longer than anticipated. My staff should have offered you an alternative which is at our sister property – Piermonde, next door.

2. From time to time the front door swipes do play up even though we regularly have these serviced by the installing company. No one can give us a concrete reason but humidity seems to be the culprit. Again I must apologise for any inconvenience these issues may have caused you.

At the Park Regis City Quays Cairns we are committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, I thank you for bringing these matters to my attention and I personally hope that we may have the opportunity to welcome you back to Park Regis Cairns in the near future and I ask that you contact me directly if so choose to do so on gmcityquays@parkregishotels.com


Yours sincerely


Wayne Booth
General Manager
Park Regis City Quays Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 19, 2010

Rooms clean and comfy and ideal central location convenient for Cairns sightseeing. Also free carparking which is a great advantage with a hire car.
Disappointing then to experience lacklustre customer service. Booked through airline promotion but on arrival staff didnt appear to have any record of booking and not much clue as to how it would be resolved except 'we will find you something'. Promotion included chocs and petrol voucher. Had to ask 4 times for voucher, eventually handed over and chocs never arrived. Dont really mind about either gift but when it was promoted it should be there. Staff indifferent to my feedback.
On departure I was told Manager would contact me - never heard. Have also left feedback on website. Have received a std reply answer welcoming me to stay again - I dont think so.
Such a shame as hotel had so much going for it at reasonable price.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Peachie000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SWHG_Operations, General Manager at Park Regis City Quays, responded to this review, January 6, 2011
Dear Peachie000

Thank you for taking the time to pass on your comments after your recent stay with the Park Regis Hotel Cairns. I appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and I have addressed these with my team. Thank you for bringing this matter to my attention. I must apologise for not making contact with you but there seems that we had a communication breakdown with my staff in which I have addressed

I am sorry that you felt you had not received great customer service. Here at the Park Regis Cairns as we are committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing this matter to our attention and we hope that we may have the opportunity to welcome you back to Park Regis Cairns in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 11, 2010

We needed just 1 day accommodation because we had a late Tiger flight at 12.15. It was perfect because it was only $115 on wotif. The room was basic but if you are booked on full day trips it would be sufficient. It was recently renovated. Although the room need to be cleaned better...mainly the bathroom, which is a bit unmaintained. The room is very secure & we felt safe. There was a balcony, tv with movie channel, internet connection & bathroom shampoo/soap/conditioner dispenser. It was a short walk to the main strip & cairns central shopping centre. The staff allowed us to leave our bags at reception before 2pm check in. We checked out late, so put our keys in a box. Although, my friend needed to go back as she had actually missed her flight! After calling Park Regis they had someone meet her there & give her the keys back which was really nice b/c it was nearly midnight.

  • Stayed October 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AudreyandMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2010

I stayed at Park Regis during a conference, this hotel was recommended on the conference website.
The rooms are spacious and decently kept. There were a few bugs around, but being at the tropics I think that may be normal. However after 4/5 days I started seeing bugs on my bed, so I asked the reception if they could have a look and change the bed sheets.
Despite being assured that they would have send somebody, nobody actually went there as the bed was untouched, asked again and same story.

On top of this, at the time of check out I was asking for the receipt and told if I could wait a couple of days and they would email that to me. I did not want to raise any issue, and agreed. It has been two weeks and no sign of the receipt or anybody actually replying to my mail.

Finally, I find out that the Park Regis is quite overpriced for its services, and you get much better hotels for the same price.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KH_3_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 13, 2010

MMM.. where do i start i guess i just cant go past the part where other guests were able to access our room with their keys which led to a very embrassing experience, for not only me but all parties involved. Im not sure what we paid for there was no security(anyone could of come in an helped themselves to our belongings) or privacy for that matter. we may as well of stayed at a backpackers. Staff did not seem overly concerned with the matter we were told they would pass the issue on the manager and they would phone us.. still waiting. Amongst other things i would NEVER stay here again or recommend it to anyone!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 85chisato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level 6 Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed April 11, 2010

I stayed here for 2 nights and was very happy with room and service, Everything was fine; clean and modern. The receptionist was so nice and helpful that I really wanted to stay there; even though it was a little above my budget

My room had all that I would want with en suite shower comfortable bed, desk a/c and TV. It did not have much of a view but that's only a minor point .
in room Internet was available (at cost )
I was hoping to use the rooftop pool but the weather wasn't too good .
Overall I like the place; it was convenient and clean. It was not a full service hotel; but there was a kitchen in room and plenty of eating places nearby.

  • Stayed March 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peaceofangkor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Regis City Quays

Property: Park Regis City Quays
Address: 6 Lake St, Cairns, Queensland 4870, Australia
Location: Australia > Queensland > Cairns Region > Cairns
Amenities:
Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Cairns
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Regis City Quays 4*
Number of rooms: 73
Official Description (provided by the hotel):
Park Regis City Quays invites you to discover Cairns and surrounds by providing the ultimate base during your next visit.With the Esplanade, harbour foreshore, restaurants, shops, Night Markets, Reef Casino and Marlin Marina merely a short stroll away; you are close to everything that makes Cairns a great destination. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.Spectacular sights and experiences await you in Cairns. Take advantage of Park Regis City Quays’ tour booking service and find yourself snorkelling the Great Barrier Reef, sailing the crystal blue water on a catamaran or white water rafting on the Tully and Barron Rivers…the options are endless.Whether your stay is for business or pleasure (or a bit of both) – Park Regis City Quays is your ideal ‘home away from home’ whilst in Cairns. Extended and long stay guests are welcome at Park Regis City Quays - click here for more information.Relax and unwind in your modern hotel room or one/two bedroom self-contained apartment – all with individually controlled air-conditioning as well as ceiling fans, internet access, cable TV and most with large balconies. To enhance our guests’ experience, our superior rooms have recently been given a fresh new look including new pillow top beds and bedding, modern desks/work areas and new technologies such as iPod docking stations and high definition LCD TVs.Make the most of Cairns’ fantastic weather and cook up a classic Aussie meal at our rooftop sundeck and BBQ area. Afterwards, take a relaxing and refreshing dip in our outdoor swimming pool – perfection!Park Regis City Quays ensures a truly peaceful and relaxing retreat during your next visit to Cairns. ... more   less 
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Also Known As:
Park Regis City Quays Hotel Cairns
Park Regis City Quays Cairns

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