Bottom line up front: Though the rooms can differ a little, the standard of accommodation and service in this place overall is very good - designer type trimmings all round and well appointed with all mod-cons. If I were rating purely on those aspects, and the fantastic location, this would be a 4 star rating from me for accommodation in Brisbane (along with the other Oaks in the Brisbane CBD); I have stayed here on over 20 trips for business, over the last 3-5 years and thoroughly commend the standard of accommodation and indeed service in general. For ~$190 per night for a single bedroom apartment (through my business) I have no complaints in these areas - it is the CBD after all. Noting previous review comments on the friendliness of staff...hmmm…I've never personally had a bad experience, but I travel in the US a lot so that probably explains things… I found the staff efficient enough, without being fantastic.
But…I'm going to take exception and use this report to make a point, in the hope that the chain will pick up their game; I am sick of being fleeced by Australian chains for Internet access fees that are simply ludicrous on an international, or even domestic standard. The casual Internet fees here are through a proprietary provider who charge (from memory) ~$5 for 2 hours or 50MB (whichever comes first), ~$22.50 for 24hrs or 200MB of usage (whichever comes first) and ~$90 for 7 days access or 1GB usage, whichever comes first. At first glance, $22.50 for 24hrs did not seem a bad option, but do you have any idea how quickly 200MB is used when you are just browsing the Internet, or even just accessing work through a CITRIX server to do some work away from you company's location? The answer is; a lot quicker than 24 hrs, and before you know it your prices are soaring!
Dear Oaks Charlotte Street, here is my message to your management; fix! I had this same issue with a hotel in Sydney, right near the CBD, who, after my constructive feedback actually did change supplier and provided a much more value oriented package. For example, unlimited usage rates, 48 hrs for $49. I'd be happy to pay this, for work purposes! What you offer is purely fleecing your hard won business customers. If it was easy enough for that busy Sydney chain to fix, then you have no excuse. I hope to see a better value oriented Internet access package at your chains in future - none of this per MB usage rate restrictions garbage thank you - what chain does this these days I ask? - or I shall not stay again, and shall pass the same advice to fellow customers who have your chain in my works extensive business accommodation options portfolio. Your hotels are a high quality standard and will keep loyal customers coming back, including me…but your Internet is a rip-off which compromises those same loyal customers and is at odds with standards in similar hotels chains in higher cost CBD areas of Australia than Brisbane! I trust you can receive this sincere feedback in the constructive way it is intended. I travel a lot, and you hotel's Internet charges are a thumping big anomaly I'm afraid.
- Official Description (provided by the hotel):
- Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline. ... more less
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- Also Known As:
- Oaks Charlotte Towers Hotel Brisbane