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“Suspicious bill transaction”

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Garuva Hidden Tranquility Restaurant
Cuisines: Asian
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Late Night, Lunch, Dinner, Full Bar, Reservations, Seating, Serves Alcohol, Waitstaff
Brisbane, Australia
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Suspicious bill transaction”
1 of 5 bubbles Reviewed September 21, 2013

After the initial disappointment of being ignored at the front counter for 5 minutes, we met our friends in the bar and were shown to our table. Overall our meal was pretty good, the food was nice and our waitress friendly.

However, when we went to pay for our meal, we handed the Manager/Receptionist cash on a tray, she went behind the counter we went round to the front. She then told us we were $70 short... Our guests for the evening looked embarrassed and we didn't want to cause a scene, so stupidly we handed over extra cash and left.

We know absolutely 100% that we originally handed over the correct money. It was purely the fact we didn't want to make a scene in front of our guests so we let it go.

We just wanted to tell people to be careful at this restaurant!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Meagan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

110 reviews from our community

Visitor rating
    22
    32
    28
    13
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Robina, Australia
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Unique and interesting!”
4 of 5 bubbles Reviewed September 16, 2013

Food was excellent and reasonably priced. Cocktails cheap in happy hour too. Downside was only 2 hour time frame and then the next group are booked to come into your booth. You can stay if you want to go back to the cocktail bar area but it was quite noisy on Saturday night.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great food and atmosphere but not great service”
3 of 5 bubbles Reviewed September 13, 2013 via mobile

Small group of friends on a Tuesday night tried something new ... Food was really really good ... But service was terrible. I personally didn't love sitting on the floor but that's part of the experience. The food really was great but I'd be hard pressed to go again due to the service and sitting on the floor. Still - always worth trying something new ...

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nodrah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
52 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“25 minutes for 8 drinks - two bar staff - really??”
1 of 5 bubbles Reviewed September 11, 2013

So, night out with some friends - 8 of us in total... We arrived at their opening time of 6pm, table wasn't ready?? So please wait at the bar - ok we think - why not... So between two bar staff it took a total of 25 minutes to get all 8 drinks... And we weren't ordering cocktails!

So after a round of drinks we're advised the table is ready - off we head, interesting experience. Everyone pulls out their iphones and turns on the 'torch app' so we can actually 'see' the menus in the dark... (hysterical!) and then to get another round of drinks was virtually impossible. I think another reviewer indicated the same issue of having to crawl out from under the curtain to attract some attention...?? Bizzarre! Food was 'OK' - nothing to write home about, but the service was APPALLING!... Absoslutely appalling...

It's a shame - the concept is really great - the service just ruins it... I'll never go back, and neither will probably any of the rest of the party... If only they knew what kind of damage poor customer service does to a business - maybe then they'll realise why all those other tables are still empty...

Lift your game people!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“hidden oasis”
5 of 5 bubbles Reviewed August 27, 2013

such a great little hideaway from all the hustle and bustle of the valley. meals her are amazing, service is a little slow but this wont stop me from coming back!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank robyn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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