As soon as i had booked this hotel it was as though management could no longer bother with customer service. The Receptionest/Management seemed as though my request to do a credit card payment over the phone instead of via an email was putting her out.
Once done the comunication got worse in regards to our stay. I called Astor a few times before our arrival and inquired about parking and a few other general things.
All four times that week i spoke to the receptionest she informed me that street parking was available and we could go park in another car park near the Apartment. My friend who was also staying with us sent an email and Mark replyed to her right away informing her she could park at the Astor for one day for an additional fee (this was never once mentioned to me)
On arrival to the Astor the 'driveway' we were told to park in was barely a 'driveway' cars were trying to go in and out whilst we were trying to get in and go get our keys.
Because we arrived after hours i had to go to the late arrivals area and use the safe to collect our keys. Once keys were collected we noticed the 'buzzer' was not on our key ring with our keys so we were unable to even get into the car park, let alone get into the hotel!! After calling the 'after hours phone number' located on the envelope the lady awnsered the phone (after a few calls) and it all just seemed like to much of an effort to send someone down to give us the 'buzzer' to get in. Once downstairs the man gave us our 'buzzer' and he informed us that he knew that he had forgotten to put it on....
Eventually we arrived in our apartment for our two night stay and it was dirty! The windows were not clean and there was pubic hair on our bathrooms. The kitchen wasn't cleaned properly and to top it off all of the windows to the apatrment plus the sliding glass door on our balcony had been left open! June winter nights in Brisbane can be freezing and this night certainly was!
In the morning i had to go down and pay for our second nights accom. Once in reception the lady was unfriendly and unhelpful. We had ordered two pull out beds for some more friends that were arriving that morning that had not come yet, and we did not have enough towels for the four of us that stayed the first night, let along the two more yet to come. Once questioned about this the lady (once again) acted as though i was putting her out by asking her questions in regards to this.
Overall i would NEVER recomend staying in this hotel to anybody! No matter your budget! Stay in a backpackers instead - the staff are friendlier!
- Official Description (provided by the hotel):
- 4 Star apartment style accommodation in the heart of Brisbane. Beautiful cafe's and restaurants with in walking distance. Sunny Pool, Spa and BBQ area so you can relax. Huge self catering units all with balconies. FREE secure underground carparking and also FREE WIFI in common area. ... more less
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