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“Overpriced and tiny room”

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Pullman Brisbane King George Square
Ranked #47 of 169 Hotels in Brisbane
Reviewed June 10, 2014

We stayed at the Pullman for 3 nights while in Brisbane. Parking at $35 a day was exorbitant, breakfast wasn't great and the room was small by Aussie standard. However it was close to Queen St Mall. The room was expensive and not worth the price.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank Angietsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 15, 2014

Dear Chanelyn,

Thankyou for taking the time to review the hotel. Whilst we try to remain competitive with our car parking prices, we are always open to feedback, as it is through such feedback we can improve our offerings for our guests.

Sincerely,
Grant Parnell
General Manager

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1,160 - 1,166 of 1,927 reviews

Reviewed June 9, 2014

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank LynA999
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 15, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 8, 2014

Location just off the main shopping belt.Easily a 5mins walk through the square passing the museum.Big modern lobby with the reception situated in the center in an oval shaped counter.Small snack café on the left as you enter.Plenty of lounge chairs around.
Cheerful receptionist who handed me my key and addressed me by name.Thats the way it should be.First impressions always count.
Room on the 10th floor and facing a busy main road but was very quiet due to the double glazed window.Hardly any sound coming from the traffic outside.Size of the room was big and spacious with 2 queen size beds.Plenty of pillows(I counted 8 not including 4 very large cushions!!) which were perfect in size and firmness.Usual high standard of cleanliness and amenities with everything you wanted in a room.Internet was however as usual exhorbitant and not very stable.
Bathroom had his and hers separate sinks and plenty of counter top space.Lovely smelling Roger & Gallett shampoo conditioner bath gel and moisturiser.
Definitely would recommend and come back to this hotel.

  • Stayed: June 2014, traveled on business
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1  Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 15, 2014

Dear Philip,

Thankyou for the great review of the hotel, I’m pleased that we were able to give you a great first impression. We look forward to welcoming you again soon.

Sincerely,
Grant Parnell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

What a nice surprise! My husband and I stayed at the Pullman this week for an awards ceremony that my husband was invited to. We turned up not knowing what to expect as the hotel had been booked for us. What a lovely surprise.
Friendly, efficient staff made checking in a breeze, and our room was a lovely. Well appointed and roomy.
Comfy bed, comfortable relaxing decor and a good sized bathroom.
Our only criticism is when we checked in, we were told breakfast was included, so we ordered from the menu in our room, not knowing that there is a breakfast room downstairs (this had been overlooked at check-in obviously). It was no problem though - as this was rectified on checkout with a minimum of fuss.
Like most big hotels, the food isn't great. Our room-service was actually cold and I left most of it (even my coffee!) so I was happy that this was taken off our bill.
The second day we ate our breakfast downstairs and it is your normal fare - no surprises and really, if you want a lovely breakfast while in Brisbane, go to a nice cafe somewhere.
The location is fantastic and is an easy walk to everywhere.
As with most places whether it be a hotel, restaurant or shop, how you are greeted and treated is how you remember it - and the staff here are wonderful. We would certainly return.

  • Stayed: June 2014, traveled on business
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Thank Princess-Eliz-111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 10, 2014

Dear Princess-Eliz-111,

Thankyou for taking the time to share your experience at the hotel. I’m pleased you were surprised with the hotel and it seems as though you enjoyed your stay. Please be assured that I will pass your comments onto our Food & Beverage team for follow-up with regards to breakfast. We look forward to welcoming you again.

Sincerely,
Grant Parnell
General Manager

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Reviewed June 5, 2014

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank p_pebbles
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 10, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 5, 2014

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank johnn12768
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 4, 2014

My wife & I stayed at Pullman KG Square Brisbane for our wedding anniversary on Tuesday 3 June. We were extremely well looked after during our say which included a complimentary bottle of champagne and 2 complimentary drink vouchers. All staff were friendly and efficient but we must give special thanks to the Chief Concierge Stuart who ensured that our stay was special. Thank you again. Joanne & Don

  • Stayed: June 2014, traveled as a couple
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Thank Don_Joanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded June 10, 2014

Dear Joanne and Don,

Firstly Happy Anniversary! Thankyou for choosing us as a place to celebrate your special occasion. Stuart is one in a million and I’m pleased he was able to contribute to your special evening. Thankyou for telling us about your stay.

Sincerely,
Grant Parnell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Brisbane King George Square

Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Brisbane
#26 Family Hotel in Brisbane
#27 Business Hotel in Brisbane
#44 Luxury Hotel in Brisbane
Price Range: $109 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Official Description (provided by the hotel):
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane

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