We had a good stay here, but not a memorable one. Staff was nice, but not beyond our expectation. It was my husbands birthday and, being an Advantage Plus member of 13 years, I emailed the hotel beforehand to ask if they could do something special, ie. upgrade or something, to acknowledge the day. Unfortunately I never got a reply and when checking in there was no reference made and no surprise when we got to the room. It was not the end of the world, but I felt slightly disappointed. Anyway, the room was nice, the bathroom OK (I hate a shower in the bath), breakfast was nice but nothing really stood out. We went to the gym, which was quite state of the art, with the bad bit being that we had to go to the Mercure tower, which is supposedly the less luxurious tower of the two. The location was very central and handy for our trips into the city. Parking $35 for one night, quite expensive! All in all we would only stay again if there was a great special.
Thankyou for your review of the hotel. I’m sorry we let you down on what you were hoping would be a memorable evening for you and your husband. A ‘special something’ would have been lovely for you both and we accommodate requests like yours regularly, however it seems that we have dropped the ball on this occasion which I will follow-up with the team.
I’m pleased you still had a nice stay with us and hope that next time we can make it a memorable one. Happy Birthday to your husband and thankyou again for your feedback.
We stayed at the Pullman overnight as we were attending a wedding across the street at Albert St Uniting Church. The hotel is also located very close to the mall and Brisbane City Hall and other city attractions. Public transport is also very close.
The hotel although a little old on the outside was very modern in the lobby and the room was modern and clean. The king size bed was comfortable. We were on the 14th floor with a great view out to Albert St Uniting church.
The staff were very friendly and helpful. The buffet breakfast was included in our room rate and was rated well by us as most of the cooked items were gluten free (easily identified) which is a plus for us.
We would stay here again and recommend it to our friends.
I would like to thank you for your feedback regarding your recent stay at the hotel. I hope the wedding you attended was a great day for yourself and your friends. We are in agreat location and I am pleased that it suited you well for your stay. Thankyou for recommending us and we look forward to welcoming you again.
Pullman Brisbane is simply a good Hotel. Well located within easy walking of the CBD and Southbank attractions. Room was modern, clean, comfortable with a hot shower. Check in and out was friendly and hassle free. Nice bar for evening drinks. Underground parking on site. This Hotel is all about location with easy access to all of Brisbane many attractions.
Thankyou for your review of the hotels, your comments are appreciated and we look forward to seeing you again.
This hotel claims to be 5 star... It is not, and not even close to 5 star.
The windows are filthy.
Bathroom is old and worn.
No free WiFi.
Parking is horribly expensive.
Staff show more interest in one another than the guests.
Outside of the building is pretty ugly too.
Bed reasonably comfortable.
Great city location.
An adequate hotel but over priced for what it is, I'm sure there is better in Brisbane for similar money.
I would like to thank you for your feedback regarding your recent stay. We are always accepting of all feedback as it gives us the best idea on how to meet our guests needs. I’m sorry if we have let you down on this occasion and hope that we can welcome you again another time to show how good we can be.