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“Not worth the money paid”

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Pullman Brisbane King George Square
Ranked #46 of 168 Hotels in Brisbane
Reviewed August 13, 2013

We stayed there 3 nights in Pullman Brisbane. Prior to our trip, we read from Tripadvisor and also Pullman's official website that its a 5-star hotel with excellent service and we were so looking forward to our stay in this hotel. On the day of the arrival, we requested for the reception to provide us with 3 adjoining rooms. The check-in staff gave some incoherent excuse about why they were unable to do so which we then graciously accepted that the three rooms would be on the same floor at least. Most hotel chains (especially those 5-star ones) would have a porter ready to assist with the travellers' bags and luggages. The porter who was sent to assist with our bags at the carpark did so grouchy-ly and also complained about having to send the bags to 3 different rooms on the same floor (which was of no fault of ours). Eventually he left all the bags of 6 people in one room and we had to become mini-porters ourselves. The 2nd morning we left our rooms by 10ish in the morning and when we returned in the evening we found that one of the rooms were not cleaned and made. A call to the reception proved futile as the response provided was "I have no idea how the housekeeping department works and by now they are off duty already". The reception came by with two fresh towels and then nothing was said or done further for that night. Given that this is a luxurious 5-star hotel which we had paid good money for its product and service, surely we are in a position to expect a certain level of service delivery?

  • Stayed: August 2013, traveled with friends
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2  Thank PeeeiFaaang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded August 20, 2013

Dear Dear PeeeiFaaang,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square.

It is disappointing to us that the service you received did not meet your expectations or the expectations that anyone would expect from a 5 star hotel. Please accept my apologies for any inconveniences that were caused during your stay and the lack of service you had to your room.

Please be assured that we take all feedback very seriously. It is through such feedback, that we can improve our service to meet our guests needs. I will ensure your comments are passed onto the appropriate manager for followup.

Sincerely,
Grant Parnell
General Manager

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1,374 - 1,380 of 1,910 reviews

Reviewed August 12, 2013

We stayed overnight in an Executive King Room on the 15th floor. The room was clean and comfortable and had recently been refurbished. We had access to the Executive Lounge and enjoyed drinks and canapes in the evening and breakfast the next morning. The lounge staff were friendly and helpful and there was ample food. The lounge itself is tucked away in a corner of the hotel on the ground floor and, although nicely decorated, it lacks atmosphere and warmth and the lack of windows doesn't help. We got a very good rate from the Accor website and overall we were very happy with our stay.

  • Stayed: August 2013, traveled as a couple
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Thank holidayaddict59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

This hotel ticks so many boxes. The location is excellent…steps away from the Queen Street Mall, the staff are attentive and the rooms are spacious and modern. We were ‘rusted on’ Sofitel guests but a chance opportunity to stay at the Pullman a couple of months ago now has us as happy Pullman guests.

Recently we stayed and were upgraded to a one bedroom spa suite…these are excellent spaces. Furthermore, a change in our plans meant that we were required to stay in Brisbane longer than expected. General Manager Grant Parnell went out of his way extending our check out time…its service like this which has us coming back again and again.

  • Stayed: August 2013, traveled on business
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1  Thank wckfromwck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2013

The Pullman hotel(formerly Sebel) is a very luxurious hotel. Check in was very efficient and friendly. A small problem occurred with my advantage plus free night but was corrected by a call to Adv.Plus. after having an unhelpful discussion with Peter (Asst Manager). The room was very well appointed with two lounge chairs as well as a King bed. The double glazed windows ensured a very peaceful nights sleep. We had dinner in the restaurant which was absolutely fantastic. The staff and the ambience were great. Breakfast was a not so good in the sense of the chef. They offer eggs cooked to order which is great . I ordered a cheese omelette and was told that it would take a little while. 25 minutes later it arrived.(as a retired chef I was not impressed). My wife had finished breakfast and I was starting. The young assistant that delivered the omelette was embarrassed but very apologetic as she was the one that took the order. As for choice and variety that was offered at breakfast it was excellent. On check out I had the Manager who apologised for the hassle I had had with the free night. We had valet parking which was well worth it

Room Tip: The Pullman is a short walk (5-6 mins) from Roma Street station or Central Station. Across the road...
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  • Stayed: July 2013, traveled with family
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1  Thank FJB56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded August 25, 2013

Dear FJB56,

Thankyou for taking the time to tell us about your stay at the hotel. Great to hear you had a peaceful night’s sleep and a fantastic dinner in the restaurant! However please accept my apologies for the couple of problems you had with your free night and omelette in the morning – both, I will ensure are passed onto our Front Office Manager and Executive Chef.

It is always helpful to receive feedback of any kind as it helps us to improve our service for our guests.

Sincerely,
Grant Parnell
General Manager

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Reviewed August 11, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank proudmum1961
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded August 25, 2013

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Reviewed August 10, 2013

I've stayed here in its Sebel days and the hotel refurb and new name make it as good if not better than ever...

Love the new lobby and check in ,, very chic... rooms nicely decorated and comfortable.. well appointed with lots of marble..

Located centrally in Brisbane city.. its easier to walk to most places than to cab it up and down one way streets..

Very good value for what can sometimes be quite expensive Brisbane city hotels...

  • Stayed: August 2013, traveled on business
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Thank mangkurat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this reviewResponded August 25, 2013

Dear mangkurat,

Thankyou kindly for your comments about your stay at the hotel. The new refurbishment of the hotel seems to have made an impression on you, we are very proud of how the lobby and rooms have come up and it’s even better to know that our guests are enjoying it.

Mangkurat, we look forward to seeing you again sometime at the hotel.

Sincerely,
Grant Parnell
General Manager

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Reviewed August 8, 2013

Accor family business hotel in Brisbane CBD. Stayed for business and upgraded to the executive package which gave access to the private Lounge and drinks/nibbles at the end of the day. Rooms were very functional for the business traveller. Would stay here again.

Room Tip: If your budget can allow, upgrade to executive floors where Internet and drinks/nibbles in the priva...
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  • Stayed: August 2013, traveled on business
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1  Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Brisbane King George Square

Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Brisbane
#26 Family Hotel in Brisbane
#27 Business Hotel in Brisbane
#44 Luxury Hotel in Brisbane
Price Range: $91 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Official Description (provided by the hotel):
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane

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