We stayed there 3 nights in Pullman Brisbane. Prior to our trip, we read from Tripadvisor and also Pullman's official website that its a 5-star hotel with excellent service and we were so looking forward to our stay in this hotel. On the day of the arrival, we requested for the reception to provide us with 3 adjoining rooms. The check-in staff gave some incoherent excuse about why they were unable to do so which we then graciously accepted that the three rooms would be on the same floor at least. Most hotel chains (especially those 5-star ones) would have a porter ready to assist with the travellers' bags and luggages. The porter who was sent to assist with our bags at the carpark did so grouchy-ly and also complained about having to send the bags to 3 different rooms on the same floor (which was of no fault of ours). Eventually he left all the bags of 6 people in one room and we had to become mini-porters ourselves. The 2nd morning we left our rooms by 10ish in the morning and when we returned in the evening we found that one of the rooms were not cleaned and made. A call to the reception proved futile as the response provided was "I have no idea how the housekeeping department works and by now they are off duty already". The reception came by with two fresh towels and then nothing was said or done further for that night. Given that this is a luxurious 5-star hotel which we had paid good money for its product and service, surely we are in a position to expect a certain level of service delivery?
- Official Description (provided by the hotel):
- Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more less
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- Also Known As:
- Citigate King George Square Brisbane Hotel Brisbane