Hotel is in major need of a facelift, staff had major attitude and were extremely unhelpful. Room was dirty with a layer of dust on the bed side table, the mini bar area wasn't to clean either. We stayed in an Executive Room with Executive privileges, on arriving to the executive lounge (located on the ground floor, and not signed) we received a very unfriendly welcome then spent the next 15minutes trying to convince the lounge attendant who we were and that we had in fact not checked out! Turn out she was marking the wrong room off, but took 15minutes of discussion to work this out. Location wise it is well located for Queen Street Mall. Local taxi drivers however did not know hotel had been rebranded Pullman, and this caused some confusion. To rub further insult to the stay, we order a bowl of fries and a bottle of wine - $78 and 55minutes to deliver! On check out we were told that we needed to pay additional money for staying in a club floor even though we had a confirmed and printed reservation with a price and confirmation! Over all, I will NOT be staying at this hotel again, nor recommending it to anyone. MASSIVE THUMBS DOWN!
- Official Description (provided by the hotel):
- Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more less
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- Also Known As:
- Citigate King George Square Brisbane Hotel Brisbane