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Pullman Brisbane King George Square
Ranked #44 of 157 Hotels in Brisbane
Certificate of Excellence
Brisbane
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“The first became last!”
Reviewed February 14, 2013

A good quality hotel in the heart of Brisbane. Easy walking distance from the train station making it accessible by rail from the airport and regional Queensland. A recent refurbishment has freshened up what was becoming a tired establishment. It is a pity that the service quality at the front desk has not improved - it is lack lustre at best and poorly informed about the costs and conditions attached to services provided by the hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WombatTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, February 24, 2013
Dear WombatTravels,

Thank you for the great feedback regarding your recent experience at Pullman Brisbane King George Square. The refurbishment has certainly been a welcome change to the hotel, however I’m sorry the front office staff were not of a high standard.

Please be assured that we take all feedback very seriously and I will ensure your comments are passed onto our Front Office Manager.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,825 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Surfers Paradise, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 11, 2013

We had an overnight stay here and everything was satisfactory. Left behind an item of clothing and was very pleased that it had been kept for me to pick up. Very helpful in housekeeping and friendly staff.

Stayed February 2013, traveled with family
Helpful?
Thank PattosCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
Reviewed February 11, 2013

My husband & I stayed here recently, I have nothing bad to say! Deluxe upgrade - check, awesome breakfast - check, brand new room refit - check, best in room dining ever - check, transport and shopping near by - check! There is nothing that this place didn't have. We always stay here & it's just getting better and better. Well done!!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Briggsys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 8, 2013

I booked this hotel through wot if and it had been self rated as a 5 star hotel. Even though it was a nice place to stay, with comfortable modern rooms, I would not say this is a five star hotel. Check in went well and the staff were very polite and efficient. When we arrived we found that our room was very nice and comfortable but our towels were missing. When I called for more towels they apologised and brought new ones quickly but they could not accommodate my request for a thicker pillow (even though the room manual said that they had a choice of pillows available on request).

The pool area is located on the roof and is very nice. The pool was always clean. However, the pillows on the loungers were stained and needed replacing.

The location of this hotel was amazing though. Just a short walk to shops and restaurants. You can also walk to Southbank from the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, February 24, 2013
Dear Melissa,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square. My apologies that there were no towels in the room on your arrival and not being able to accommodate your request for a thicker pillow. We do have limited pillows on site at the hotel and during periods of high demand they are all utilised.

Please be assured that we take all feedback very seriously. It is through such feedback, that we can improve our service to meet our guests needs. I will ensure your comments are passed onto our Executive Housekeeper for followup.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 1, 2013

While overall this is a very nice hotel close to all the major city shopping it was let down by the inconsistent service provided. Some of the service was really good and met my expectations while on a couple of other occasions was poor and made to feel not as a welcomed guest but as a inconvenience. Even though the hotel is going through a renovation the rooms and public areas where all in good order and there was no inconvenience with noise ,dust etc.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mooksian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, February 11, 2013
Dear Mooksian,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square. It’s great that some of the service you received was good and met your expectations however I’m sorry you experienced inconsistency during your stay. It is through such feedback, that we can improve our service to meet our guests need I will most certainly pass your comments onto our team at the hotel to follow-up.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Brisbane King George Square

Property: Pullman Brisbane King George Square
Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Brisbane
#25 Family Hotel in Brisbane
#26 Business Hotel in Brisbane
#43 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Official Description (provided by the hotel):
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane

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