We had dinner on the evening of Sat 26th Jan at your restaurant. Clearly there was a lack of staff. The meal was very late in coming. Many others in the restaurant were complaining. Our hostess offered us a complimentary cheese platter to be served in out room. It did not turn up that evening. We spoke to the staff at breakfast. Nothing happened. We again spoke to the staff in the afternoon and finally it arrived about an hour later. At breakfast on the Sunday morning we waited 1/2 an hour for bacon to be available. When it arrived it was clearly undercooked. Your location is good and other services are all OK. For these reasons we would stay again. We will not however use your restaurant facilities again. It is very evident to us that cost cutting measures are in place which have cut back on staff levels in the restaurant. Perhaps you have gone too far as the staff are VERY unhappy to be copping flack from customers when they are unable to fix the problem.
- Official Description (provided by the hotel):
- Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more less
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- Also Known As:
- Citigate King George Square Brisbane Hotel Brisbane