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“4 Point Review - better than average”

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Pullman Brisbane King George Square
Ranked #43 of 157 Hotels in Brisbane
Certificate of Excellence
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“4 Point Review - better than average”
4 of 5 bubbles Reviewed December 31, 2012 via mobile

This hotel is like the Nasdaq stock exchange it has its highs and lows and I experienced both:

Sleeping Accom - the room we recieved was recently upgraded and was tastefully decorated and well appointed with all the usuals you would expect from a national chain, TV was small however and let's face it you can get a ginormous TV at Harvey Norman for nothing nowadays, bed was comfortable and had no problems having sex or falling asleep.

Bathing Accom - generously sized bathroom but poorly designed in the bath come shower, firstly there is a huge gap in the glazed shower door and so water bounces off your shoulders and ends up dribbling out onto the tiles floor, potential to kill yourself by slipping when exiting shower and if you want to stand onto a dry bathmat forget it, it gets sodden. Bath is also so uncomfortable you cannot relax in it. On the upside the vanity essentials provided are great especially the hand loofah.

Room Service - staff were responsive to requests for additional items however the in room meal we ordered was average I ordered a Maryland chicken at $30 ish and I was given the worst cut being the leg knuckle. The pizza we ordered came in a box and sort if ruined the in room meal experience. Deserts are excellent however.

Hotel Facilities - the wonderfully designed new lobby/ reception coupled with the new rooms lulls you into a false sense of quality elsewhere, the breakfast experience is like watching 100 cattle rush for a seed trough and while there is a good selection of continental breakfast offerings the buffet is poorly cooked and presented. The pool and spa is also a let down, the day we visited it there was no heating in the pool so it was only useful as a plunge pool for the sauna, there is no spa which to most of us would conjure up a place if tranquility and mud packs for others that believe it is a jacuzzi that doesn't exist either what they mean in a sauna. The really niggly thing about this hotel is all the hidden extras they hit you for such as washing your own clothes in commercial laundry machines and a daily parking charge of $30 pd.

If you want a good base close to the south bank then consider this option as it is walking distance to it and the shopping precincts. They can improve and if you make your point they listen here which most hotels don't.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Quidproqwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Australia
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

Great location in the CBD. Recently refurbished. The room was large and beautifully presented. Great bathroom products, which is always nice! Breakfast buffet was OK, not sure that it was of 'Pullman standard' though.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ren73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 7, 2013
Dear Guest,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square.

It is always wonderful to receive positive feedback and I will ensure your comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
172 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed December 29, 2012 via mobile

This will be a good hotel once the brand refurbishment is complete but until then its not good value. Too many facilities closed and or half completed. The rooms are quite good but along way from luxurious. It is a bit strange traversing a shabby hallway in to the Mecure to reach the pool. The gym equipment is boarderline dangerous but hopefully that too will be attended to in the rebrand. At $30 the breakfast needs an injection of innovation too.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 1, 2013
Dear Guest,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square.

It is disappointing to us that the breakfast you received did not meet your expectations. We have finished the refurbishment in our Pullman tower with several items still in the works. Please be assured that we take all feedback very seriously. It is through such feedback, that we can improve our service to meet our guests needs.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 bubbles Reviewed December 28, 2012

This property was in a good location but the rooms we had were so small. Our restrooms were larger than where our beds were. The air conditioner didn't work well at all. The decor was a bit dated as well. The bar was nice and the drinks were tasty but I'd think twice about staying there again. The service and people were nice.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyin4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 2, 2013
Dear Guest,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square.

It is disappointing to us that the room did not meet your expectations. We have just recently completed a full refurbishment in our Pullman tower. I will ensure your comments regarding the air conditioning are passed onto our engineering team and I do hope we can welcome you back in the future to experience our new rooms.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
87 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed December 27, 2012 via mobile

We stayed overnight to enjoy some sale shopping and to catch up with friends who also stayed. Everything was great. The staff were friendly and helpful without exception. We had a few drinks near the pool area overlooking the city and the City Hall clock tower. Beautiful setting. Two block walk and we were at the Myer Centre, great location. The rooms are large and clean I suspect recently refurbished. We had dinner and breakfast in the restaurant, both were very nice and made even sweeter with the Accor Advantage Plus Card (half price). We will definitely stay here again.

Linda & Terry
Rm 1257

Stayed December 2012, traveled as a couple
Helpful?
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 1, 2013
Dear Guest,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square. It is always wonderful to receive positive feedback and I will ensure your comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 24, 2012

Although this hotel has recently been painted and rebranded to Pullman, the rooms remain a little worn and tired. New colour scheme is nice but an old broken aircon control on the wall detracts. Staff were friendly and helpful, a new executive lounge is being constructed near reception, the jack hammering during our check out made the process nearly impossible.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hendo1771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 2, 2013
Dear Guest,

Thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square. It is great to receive all feedback about the hotel. I will ensure your comments regarding the air conditioning control are passed onto our team engineering team.

With regards to the jack hammering, it has now stopped and I’m sorry it made you checkout process difficult. I hope that we can welcome you back in the future to see our new Executive Lounge!

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

The hotel is centrally located and the rooms have been updated. We had a corner room and it was quite spacious. We were only there for one night, so we didn't use any of the facilities, although we got a room service cheese plate, which was fine. The big problem with this hotel is the car parking arrangements. I assume it is off site and consequently, you will wait when you ask for your vehicle - just five minutes short of an hour in our case. The staff are polite, but I observed no order in the way they arrived. Despite telling us it would take thirty minutes and an assurance that it would 'be here soon', at the 35 minute mark, I had to go and ask in the end. It just spoils and otherwise good experience. I have only stayed at this property twice and it has happened to me both times. At least they refunded the parking charges.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gregory T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant P, General Manager at Pullman Brisbane King George Square, responded to this review, January 6, 2013
Dear Guest,

I would like to thank you for your feedback regarding your recent stay at Pullman Brisbane King George Square.

It is disappointing to hear that your car took almost an hour to be delivered to you. We do have a carpark under the hotel and once that is full we use an offsite car park. Please be assured that we take all feedback very seriously. It is through such feedback, that we can improve our service to meet our guests needs. I will ensure your comments are passed onto our team.

Sincerely,
Grant Parnell
General Manager
Pullman Brisbane King George Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Brisbane King George Square

Property: Pullman Brisbane King George Square
Address: Cnr Ann and Roma Sts, Brisbane, Queensland 4000, Australia (Formerly The Sebel & Citigate King George Square Brisbane)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Brisbane
#25 Family Hotel in Brisbane
#26 Business Hotel in Brisbane
#43 Luxury Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Brisbane King George Square 5*
Number of rooms: 210
Official Description (provided by the hotel):
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space. ... more   less 
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Also Known As:
Citigate King George Square Brisbane Hotel Brisbane

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