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“Excellent accommodation choice”

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Quest Spring Hill Serviced Apartments
Ranked #12 of 127 Specialty Lodging in Brisbane
Certificate of Excellence
Brisbane, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent accommodation choice”
5 of 5 bubbles Reviewed June 27, 2013

We stayed at the Quest Spring Hill for 4 weeks when we emigrated to Brisbane. Its a perfect location being on the edge of the CBD and with easy access to get out of the city (North or South of the river). The facilities nearby were perfect to get a few groceries / supplies last minute (next door) , early morning caffeine (next door) or for a glass of wine in a nice bar (30mtr) walk. It was alsp perfect to get to the Suncorp Stadium and Caxton Street for the Lions Test!!

The front desk staff were incredibly attentive and friendly and always offering to help in any way possible. When we arrived we were upgraded to a high floor two bed apartment which was ideal for our needs. All of them were just brilliant (thanks guys)

The apartment was spacious and well appointed and very clean. The staff servicing the room were always friendly and did a great job each day when they arrived. I hardly noticed that they were there whilst working from the apartment.

I can't recommend this accommodation highly enough do consider it if you need to stay in Brisbane CBD

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank KeepSmiling_25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Manager at Quest Spring Hill Serviced Apartments, responded to this review, July 4, 2013
Thank you for taking the time to write such a thoughtful review, I will be sure to pass your kind words on to the team.

I am pleased to hear you found our location and spacious apartments ideal for your stay.

We wish you all the best for your new life in Brisbane and hope to welcome you back to Quest Spring Hill should you require accommodation in the future.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

We were drawn to Quest Spring Hill Serviced Apartments because of great reviews and we were not disappointed! We had a wonderful long weekend stay with friends and family. Our 2 bedroom, 2 bathroom apartment was perfect for my husband and I and our 2 pre school children. Our friends had a 2 bedroom, 1 bedroom apartment and that was just right for them too. They were both exceptionally clean & modern with all that you need for an easy, comfortable stay.

The location is brilliant - close to the Queen Street Mall, train station, city sights etc - we just wished we had more time to look around further. Onsite parking for our hire car was easy too - and incl in the room charge which was good.

From the beginning of the booking all of our communication with their staff was friendly and informative. When we arrived it continued. Nothing was too much trouble and little ideas to make our stay easier with young children was suggested without any prompting (i.e. a dvd to entertain the kids whilst we unpacked) Thank you to Diana and all the team for your excellent service.

We'll be back, especially since we missed out on a swim in your lovely looking pool area!

Room Tip: Maybe ask for a higher level room as we had a little street noise from late night passers by on leve...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bellatravelwishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Manager at Quest Spring Hill Serviced Apartments, responded to this review, July 4, 2013
Thank you for taking the time to write such a thoughtful review your kind and encouraging words are much appreciated. It made everybody's day!

We look forward to welcoming you and your friends back to Quest Spring Hill in the near future.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
5 of 5 bubbles Reviewed May 20, 2013

My family and I stayed here for 7 weeks due to unforeseen medical reasons. The staff could not have been more caring in their concern for all of us during this stressful period. This alone deserves the 5/5 rating I have given it. The apartment itself was clean, large and very comfortable. Full amenities within the unit was a huge plus. Loved the early morning heated spa down next to the pool! The Spring-Hill Loop bus was an added bonus as it stops really close to the property. The free secure car space was an added benefit. All-in-all, a really well run business that treated us like family, rather than customers. Thank you xoxo

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kylie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Owner at Quest Spring Hill Serviced Apartments, responded to this review, May 24, 2013
Thank you for taking the time to write such a wonderful review. I will ensure all the team are aware of the positive and kind comments you have made. We sincerley appreciate it and wish you and your family all the best in the future. We hope to welcome you all back to Quest Spring Hill soon.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
5 of 5 bubbles Reviewed April 16, 2013

I recently stayed at the Quest Apartments in Spring Hill the night prior to and of my wedding. From the initial contact with Bernadette whilst making the booking, to the check in and check out, nothing was too much trouble. We had excellent dinner recommendations made to us, and last minute bits and pieces were ran up to the room by Bernadette herself that were needed to help with the wedding. We stayed in a two bedroom, two bathroom apartment, that were modern, spotless and comfortable. The views of the city were stunning and I feel these apartments were in a good location- bottle shop, 7/11 and many nice restaurants and cafe's within walking distance. The day of the wedding, one of the staff members came to the wedding cars and took pictures of myself and the bridal party, which were shown to us the next day on check out, a lovely surprise as I had forgotten all about it with the excitement of the day. The customer service was such a highlight of our stay, we were treated with warmth and respect and I would HIGHLY recommend the Quest Apartments in Spring Hill to anyone who listens.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Leah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Owner at Quest Spring Hill Serviced Apartments, responded to this review, April 27, 2013
We all really enjoyed sharing the very happy experience of your wedding day! Best wishes with your new life together!
Thank you so much for the lovely review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
1 review
5 of 5 bubbles Reviewed April 14, 2013

We recently travelled to Brisbane due to health reasons. We chose to stay at Quest Spring Hill due to its close location to St Andrews hospital, its walking distance to the city centre and the helpfulness of the office manager when I was making enquiries. In addition to having very clean, spacious accommodation, we were overwhelmed by the kindness shown to us by the staff. The staff bent over backwards to support us during our stay. The apartment was light and airy, the balcony area was very large and offered a wonderful view to the west and south, and it was only a short walk into the city centre and the wonderful Roma parklands. We used the free loop bus service regularly to get to the hospital and also into town. We used the pool and spa most days.

  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Owner at Quest Spring Hill Serviced Apartments, responded to this review, April 27, 2013
Thank you so much for the wonderful review. We have all read it several times and it has made us all feel just great! It was just lovely to get to know you all and your very supportive extended family. We look forward to seeing you all again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

Myself and my Partner stayed in the 2 bedroom, 2 bathroom apartment for 5 months upon relocating to Brisbane. We were lucky enough to be in a position to select any apartment within Brisbane and within a certain budget as my new company was funding the stay. After looking through many 2 bedroom Apartments throughout Brisbane, Quest Spring Hill was by far the most outstanding value for money and had the most impressive rooms. The room was very spacious, immaculate with modern appliances, great full size kitchen, separate full size laundry, large verandah, heaps of storage and nice new carpet. Having 2 bathrooms is a rarity and very beneficial. Location is within 3 mins walking to Central station, 8 mins walk to the heart of Brisbane CBD or Eagle St pier and 15 mins drive to Brissy Airport. The pool and BBQ area is the cleanest of any hotels we have ever stayed in. All of the staff (front desk, cleaners and maintenance) provide a genuine friendly service to a level I would say is without peer. Any issues were dealt with promptly, professionally and we were more than compensated. It was an absolute pleasure to stay there and I could not recommend Quest Spring Hill enough for short or long term stays.

Room Tip: I have only seen 4 different 2 bedroom, 2 bathroom apartments and they are all as good as each other...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Owner at Quest Spring Hill Serviced Apartments, responded to this review, April 27, 2013
Thank you for taking the time to write such a great review. It was wonderful to get to know you both during your extended stay and we are all happy that you enjoyed your time here as much as we enjoyed having you stay with us. Good luck with your next venture, we are all very sure it will be highly successful and lots of fun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 28, 2013

Quest Spring Hill is a very average place that I would not qualify as a hotel. While it is clean, it has no amenities, such as cable, internet, etc. etc. There are no towels for which to use the pool or the gym. The air conditioning short circuits if the temperature is placed below 23 in the summer even at night. I was a long term resident of Quest, so over my stay I noticed the lack of "indulgence" and relaxation available.

The front desk is extremely nice, but it hard to compensate for the attitude that one should pay for a hotel room with no a/c and spotty internet (that costs $30/day). THere is also NO NIGHT LIFE around this location.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diana F, Owner at Quest Spring Hill Serviced Apartments, responded to this review, March 2, 2013
Thank you so much for your time and feedback. We would like you to know that we have listened carefully to your comments and will certainly act on them to help us improve our guest's experience. Quest Spring Hill sincerely apologises for the interruptions with the internet. Our service provider is currently addressing this issue by replacing all the equipment and it should be resolved shortly. We should have let you know that extras towels are always available at reception on request. I will catch up with you and hopefully resolve the your other concerns.

Yours Sincerely

The Quest Spring Hill Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Spring Hill Serviced Apartments

Property: Quest Spring Hill Serviced Apartments
Address: 454 Upper Edward Street Spring Hill, Brisbane, Queensland 4000, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 127 Specialty Lodging in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Spring Hill Serviced Apartments 4.5*
Number of rooms: 60
Official Description (provided by the hotel):
Quest Spring Hill Serviced Apartments provides ideally located accommodation in Brisbane's thriving commercial and business centre. Positioned just 150 metres from Central train station and 250 meters from the Queen Street Mall, our Spring Hill accommodation in Brisbane offers a quality alternative to traditional hotel-style accommodation with spacious, comfortable and stylish serviced apartments. Our spacious apartments feature a fully equipped kitchen, private laundry, separate living and dining areas. On-site facilities include outdoor pool, heated spa, gymnasium and BBQ area. Complimentary undercover secure car parking and Wi-Fi are provided for guests. A complete range of Quest services are available to guests including breakfast packs, pantry shopping, valet dry cleaning and restaurant chargeback at several local restaurants and cafes. ... more   less 
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