We enjoyed our stay here 5 years ago, so on a return trip to Brisbane chose the Mantra on South Bank as a well designed and well located site. This visit it appears we accidentally booked, through 'central reservations', a remote, satellite-like business group that told us we couldn't have 5 nights at the one hotel for our two rooms we needed for an extended family visit. So we planned to relocate to Queen St for our fifth night. On being here we found out there are spare rooms for our final night and we asked to transfer our booking. Central reservations have told us we needed to release our booking within 24 hours of 2pm the day we are due to stay. So unless we are happy to lose $500 we have to transfer. Mantra's overall ownership needs to understand the wider brand management is deteriorating rapidly.
While the hotel is good, Mantra is run like a very poor budget airline where flexibility, customer service and helping solve issues in the 'I will' mode is the last thing that crosses the minds of a rule bound management team.
- Official Description (provided by the hotel):
- Mantra South Bank is conveniently located on Grey Street, opposite the Brisbane Convention & Exhibition Centre and within walking distance of several major tourist attractions including the Queensland Performing Arts Complex, State Art Gallery, Museum and South Bank Parklands. Public transport, including buses, trains and the famous Brisbane River City-Cats are all within walking distance of Mantra South Bank, ensuring all that Brisbane has on offer is right at your doorstep. The hotel offers a range of accommodation options such as hotel rooms, studios, one and two bedroom apartments. ... more less
- Reservation Options:
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- Also Known As:
- Mantra South Bank Brisbane
- Mantra South Bank Hotel Brisbane