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“Just what we needed!!”

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Brisbane International - Windsor
Ranked #19 of 157 Hotels in Brisbane
Certificate of Excellence
Bundaberg, Australia
1 review
“Just what we needed!!”
Reviewed November 29, 2013

We travel to Brisbane every 6 months for a hospital appointment and have stayed at a different place each time...Well I must say that the Windsor International was everything we wanted and needed. The room size was generous and serviced with all modern conveniences to make our stay so comfortable. It was also close to the Royal Women's Hospital and they offer all day parking if it is easier for you to take transport to the hospital and save on parking fees. Overall the service was excellent and they were forthcoming to ensure your stay was relaxing and enjoyable...Will definately be booking for my next appointment.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, December 2, 2013
Dear Michelle B

Wow, what a great review, thank you very much, we really appreciate your recommendations to your fellow travellers.

We are very convenient located to the Royal Women’s Hospital and we do try to make all of guests feel as comfortable as possible especially when your reason for being here is not necessarily for rest and relaxation.

We’re glad you were able to take advantage of our FREE parking and I do hope that the FREE Wifi was of use to you as well.

Again, thank you for taking the time to review Brisbane International Windsor and we look forward to welcoming you back during your next visit to Brisbane.

Kind regards

Brent Christofferson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
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English first
Banbury, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 26, 2013 via mobile

I enjoyed a 2 night stay at the Brisbane International last week. The room was a good size, very clean, fitted with aircon, fridge filled with drinks & nibbles, a comfortable bed & TV.
Offering very good value, this is definitely closer to a 4 star than 3.

Anna on Reception was also very helpful allowing me to check in promptly, keep my bags secure on my final day, as well as giving good advice on the local area.

I would have no problems recommending the Brisbane International.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidYell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, November 26, 2013
Dear David

Thank you for your wonderful review of Brisbane International Windsor and we’re so glad you enjoyed your stay with us.

Your comments have been passed on to Anna, it’s always a great pleasure to see our staff being recognised for the wonderful job that they do in looking after our customers.

I am thrilled that you have taken the time to recommend us to other travellers and we look forward to welcoming you back in the near future.

Kind regards

Brent Christofferson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
196 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed November 23, 2013

The negative reviews of this hotel are surprising as I found the property to be very good. Two of the common complaints from the negative reviewers were the poor attitude of staff and a musty smell in the rooms. This wasn't my experience. The room was clean and modern and certainly no musty smell and I really do doubt the veracity of the reviewers who said otherwise. For example, one of those said he feared Legionella from the air conditioning. That claim was obviously ridiculous and probably tells you what value can be placed on that review. As for staff attitude I just don't see how the staff could have served us better. Every time we dealt with reception staff they were friendly, professional and an absolute pleasure to deal with. We had breakfast in the restaurant each morning and the staff there were as good as you could have possibly hoped for. Each of our party of four agreed that the customer service delivered by the restaurant staff was outstanding. If any reviewer has found these folks to be less than friendly, then the reviewer probably needs to examine their own manner in dealing with service staff. I am struggling to recall any hotel where I have found the staff to be better.

Another complaint which has been raised was the location of the hotel. Reviewers have complained that it is difficult to be dropped at the door. That is plainly untrue. There is a circular drive way and covered area where passengers can be dropped off right at the door to reception and there is ample additional parking on site. A taxi has to do a u-turn just down the road to get into the street, but I can't see how that is really any issue at all. This isn't even a minor inconvenience.

Very few hotels are perfect and there were certainly some minor negatives. Our room was opposite the back door to the restaurant and one morning I was woken by what I thought were deliveries to the restaurant at about 6.00 am. There are also no restaurants or pubs within walking distance of the hotel, so if you want to eat out it is a taxi ride. There is also a bus stop a few steps from the hotel so it is easy to catch a bus to the city.

The Windsor International isn't in the CBD so if you need to be there then this isn't the choice for you. But if you are looking for a good hotel, with good service with easy access to the City, Valley, Brisbane Hospital or northern suburbs, this is a great option.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markjackson100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, November 25, 2013
Dear Markjackson100

Thank you for your very comprehensive review of both Brisbane International Windsor and our Tripadvisor site.

We value all opinions shared on Tripadvisor and like yourself, travellers can use the information to make decisions about where they’d like to visit and stay but as you’ve pointed out the opinions are all personal.

We’re glad that you enjoyed your stay with us and I apologise for the noise in the restaurant in the early morning, this issue has been raised with our kitchen team so that other guests are not inconvenienced.

Thank you again for taking the time to review our property and we hope that you choose to stay with us again in the future.

Kind regards

Brent Christofferson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 21, 2013

I stayed here as a business traveller and was pleasantly surprised at how cute and comfortable it was. The check in was quick and efficient and the gentleman check me in was very friendly and helpful. The rooms are typical with no added extras but I loved that I could open up the window and get some fresh air!. Breakfast was tasty with fresh fruit, yoghurt and your typical fried options. Again the staff were very friendly and helpful.

Its situated about 10mins drive from the city, unfortunately too far to walk.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ManlyMissK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, November 25, 2013
Dear ManlyMissK

Thank you for your kind words. We’re so glad that you found our property to be comfortable, friendly and convenient.

We would love to welcome you back in the future.

Kind regards

Brent Christofferson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockhampton, Queensland, Australia
1 review
Reviewed November 12, 2013

I have stayed @ the Windsor Hotel on several occasions over the last 3 years. I think the rooms are lovely - a nice homely feel to them & very comfy beds - everything you need is supplied & the staff have always been so helpful and friendly. The convenience of being so close to the RBWH is a bonus. I've always ordered room service for dinner & breakfast from from the restaurant & the food is great. Would recommend the Windsor to anyone needing to see doctors @ the RBWH.

Shari from Rockhampton

  • Stayed November 2013, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Shari M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, November 19, 2013
Dear Shari

It’s always a pleasure to welcome back familiar faces to our property and we thank you for you continued support while making your visits to the Royal Brisbane and Womens Hospitals.

I do hope that you had a chance to enjoy our most recent menu selection by our new Chef, Francesco, his home made pastas and pizzas are delicious.

Thank you once again for your review and we look forward to your next visit.

Kind regards

Brent Christofferson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed October 28, 2013

I have stayed at the Windsor Hotel three times in the last four months and have had the most wonderful stay. The rooms were very comfortable and the staff have to be applauded for their helpful and friendly natures. Every one of them went out of their way to help you and make you feel welcome. A special mention to Sarah who handled my booking with professionalism from start to finish. Jennifer M

  • Stayed October 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank jennifer_murrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, November 5, 2013
Dear Jennifer

Thank you for a wonderful review and providing feedback on your recent stay at Brisbane International Windsor.

I am thrilled that you found our staff to be helpful and friendly, we pride ourselves on their contribution to our business. Sarah is our Front Office Manager and have passed on your comments, thank you.

We hope to be able to welcome you back in the very near future,

Kind regards

Brent Christofferson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne,Australia
1 review
Reviewed October 27, 2013

Stayed at the Windsor while attending a conference at RBWH. I have never experienced such friendly and helpful staff - during my stay each and every staff member was an absolute delight . When l inquired about how to get to the Gold Coast Airport, I received an envelope enclosing a personal cover letter and clear instructions for my journey - incredibly helpful. The reception staff photocopied copious pages of notes, all with an obliging attitude - I have stayed at many 5 star hotels when this is definitely not the case. Dined at the restaurant Friday nite - once again lovely staff, excellent service and great meal. Room was good and value for price though definitely it is the service I will remember.
Well done Windsor - your staff makes this hotel great.
Cheers Alison

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ev0333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BneIntl, General Manager at Brisbane International - Windsor, responded to this review, October 28, 2013
Dear Alison

Thank you for your very kind review of Brisbane International Windsor.

Your comments regarding our staff are wonderful and I am very proud of our team and the ongoing professional, friendly and welcoming service they provide to each of our guests.

I am so glad you were able to enjoy a meal at Va Bene, our Italian Restaurant. We have just welcomed a new Chef, Francesco, who has many years experience in wonderful Italian restaurants around the world so I do hope that you will return soon so that you can try his new mouth watering menu which is due to be released very shortly.

Again thank you for your recommendation and we look forward to seeing you soon.

Kind regards

Brent Christofferson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brisbane International - Windsor

Property: Brisbane International - Windsor
Address: Lutwyche Road & Bryden Street | Windsor, Brisbane, Queensland 4030, Australia (Formerly The Windsor International Hotel)
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 157 Hotels in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4 star — Brisbane International - Windsor 4*
Number of rooms: 61
Official Description (provided by the hotel):
The Brisbane International - Windsor is a unique Hotel as it features a heritage listed building called "Skilmorlie" as its reception area. Situated minutes from the heart of Brisbane City, with easy access to transport, the Hotel is conveniently located to the Royal Brisbane Hospital, the Brisbane Exhibition grounds and many sporting venues. The Hotel has 60 accommodation rooms, two conference rooms, a boardroom, FREE WiFi, FREE undercover car parking, an authentic Italian restaurant, pool, sauna and much more. An entirely NON-SMOKING property! ... more   less 
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