We tried, but in the end could not suffer through a one night stay and ended up l
Checking out just after midnight.
The room was very dirty, human hair all over the bedding, mouldy bathroom, very dusty.
The noise was terrible, apart from being situated on a 'road island' between the motorway and very busy main road - you can hear EVERYTHING in the other rooms - doors constantly slamming and others talking etc. Alarms going off constantly late at night and phones ringing in othrr rooms - all through paper thin walls.
The staff did seem genuinely concerned when we left early and contacted us to offer a refund of 50% of our stay - we were grateful for this until we realised they had taken out another full nights stay from our credit card (obviously without our acknowledgement or permission) when we called to queery this the initial staff member was apologetic and offered to refund it - though again, this was spoiled by another staff member calling the next day demanding an explaination from us to why we were claiming we had this money taken out again- then telling us we needed to 'prove' it by forwarding a credit card statement. We asked that they please check their eftpos summary from the previous day instead - they did do this and tthen called to apologise saying it was the fault of a junior staff member.
Overal - a complete headache in the end!
- Official Description (provided by the hotel):
- The Rocklea International Motel is a modern four star property that boasts ambience, corporate professionalism and high quality accommodation and service. This four star corporate property offers 41 accommodation rooms and two conference rooms. Guest can chargeback meals from Rocklea Hotel(across the road) or purchase breakfast vouchers for the Feed Em Café(across the road). The café is open from 04:30am Mondays to Fridays excluding public holidays. Please Note that a valid Credit Card in the name of the Guest must be supplied as a guarantee of payment upon check in. SHould you not be able to provide this please contact the hotel directly for further information. ... more less
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