Room was fine although we were fortunate to be upgraded to a superior room, which was very pleasant, the lighting was poor as it is in so many Australian hotels ( I am a local), the bed was fantastic, beautiful pillows and bedding. The room was clean, the bathroom small but what do you need? Shower and bath were more than adequate, and the toiletries excellent and almost excessive! No balcony (10th floor) but a pleasant view.
Rather than a 15 minute walk to the CBD (I have arthritis-all that dancing in the sixties, and Brisbane on a Saturday night on foot can be less than desirable) we chose to eat in the restaurant. Very bad move! Initial service was fine, beautiful bread, wine list, menu, water and wine delivered and the markup was very reasonable for a good wine. Then wait, wait, wait. After enquiring what had happened to our meal after ninety minutes (only two main courses were ordered) we were told the meals were about to be plated.
The meals arrived about 10 minuted later. They were tepid and overcooked. We attempted to eat the meal -sad to say the flavours that accompanied them (e.g roasted root veg and jus ) were excellent but it's impossible to eat gristly overcooked tepid steak and dry pork loin. We complained about the length of time we had waited and the quality of the meal. The very apologetic waitress offered to replace our meals, but could not guarantee that we we would not wait another hour or more for the replacement!
I don't understand this establishment, it must be severely understaffed.
The food could have been excellent, it was overcooked from sitting too long and possibly being cooked too long. The accompaniments were excellent. I think the kitchen is too stretched. The wait staff do their best but could not cope, and I guess it would be the same for the kitchen staff. A real shame because the food had real basic simple good food potential. As for views from the restaurant?!!! Where?
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- Also Known As:
- Grand Chancellor Brisbane Hotel Brisbane
- Grand Chancellor Hotel Brisbane
- Brisbane Grand Chancellor Hotel