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“Good hotel”

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Grand Chancellor Brisbane
Ranked #28 of 157 Hotels in Brisbane
Sydney, Australia
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good hotel”
Reviewed May 27, 2014

Doesn't look like much on the outside but it's very nice inside - staff were helpful and friendly.

Location isn't ideal - need to walk uphill and through a station that closes at night though.

Rooftop pool is decent.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sakura_wingz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, June 10, 2014
Dear sakura_wingz,

Thank you for taking the time to write a review of your stay with us.

I was glad to read that the hotel’s modern interior pleased you, and that you found our staff to be so accommodating. I was disappointed that our location was not suited to your needs though. In the future I would encourage you to catch the free city loop bus if the slight uphill walk is not to your liking. Our friendly staff will happily advise of the times and stops etc.

Thank you again for your review, and we look forward to welcoming you back to stay with us again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2014

I stay here all the time, the hotel is very clean, comfortable the staff are professional, and friendly. It is just outside the CDB but a beautiful stroll through Roma Street Gardens to the City should not be missed. The food is great and I would recommend this hotel to anyone.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudithAnn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, June 10, 2014
Dear JudithAnn A,

What a wonderful review! We really appreciate all feedback and love hearing from our valued return guests. I am so pleased that all aspects of the hotel are to your liking.

Thank you again for your recommendation, we will see you again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2014

We stayed here for 1 night only for the football match. Didn't have the opportunity to check around. But I am very satisfied. Got the room on discount, and I got more than what I expected. Room is very clean with a nice bathroom. Staff are ok.

I would stay again if ever I will come back to Brisbane.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liveworktravel12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, June 10, 2014
Dear liveworktravel12,

Thank you for taking the time to share your feedback on your recent stay. It is wonderful to hear that the hotel was such a comfortable base from which you could enjoy the football.

We appreciate your recommendation and hope to have you return again soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 23, 2014

It was by accident that we ended up staying here for a night. We were part of a large group of people who were put up in this hotel for the night due to a cancelled flight with Virgin Australia.

Upon arrival the staff at the hotel reception were very friendly. Our room although a smaller one was very modern. The Bathroom was chic with a black-tiled shower and big shower head. The beds were comfortable and the view of Brisbane City from our room was spectacular. The bar downstairs was busy considering all the other passengers had the same idea as us which was to unwind with a drink yet the lady at the bar was very professional and friendly. Why she even showed us how she made a Pina Colada (as we were curious!)
The Hotel Restaurant brought out the most wonderful and comforting food and the wait staff very friendly. The Restaurant and meal for us was the highlight of our stay here.

The only niggle we had was the assistant manager who was in charge of reception on the morning we were leaving was a little snarly when he rang our room to tell us the bus was here and was going to leave for the airport. When we said we were told it was at a later time than this he replied 'well he probably wont wait for you'. there was no 'well i can have a word and see if he'll wait a couple of minutes' or anything of the sort. This was uncalled for. Luckily we rushed and got downstairs in the nick of time.

Other than the mishap with the airport transport we were very pleased with our stay here.

Room Tip: Try requesting a room with a city view- it's a wonderful outlook.
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, June 10, 2014
Dear Brenna W,

Thank you for creating a review of your recent visit. I am pleased that even though your stay was unexpected, it was a pleasant one.

It is warming to hear that you found our staff to be friendly, particularly our bar staff. I hope you can put your new found cocktail making skill to use!

I was however disappointed to hear of your experience with our Reception staff. I will be sure to bring your feedback up with the Manager to ensure that our staff are always offering our usual high level of service.

Thank you again for your feedback, we look forward to welcoming you back to the hotel soon.

Best regards,

Peter Yared
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noosa, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 13, 2014

Walking in to the Grand Chancellor, I was definately surprised! The outside is a little grim and plain looking, but the inside is anything but. I was warmly welcomed at reception and made to feel at home right away. I found the staff were friendly and helpful and genuinely wanted you to enjoy your stay. The rooms were clean and comfortable with a balcony.The restaurant boasted a delicious and varied menu, including an impressive breakfast buffet. There is a pleasant enough pool and spa on the top level for those water-inclined! Would definitely recommend for someone looking for a comfortable stay in the city.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allycat03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, May 14, 2014
Dear allycat03,

Thank you for taking the time to create this great review of your stay with us. I was so pleased to read that you enjoyed your visit.

It was also wonderful to find that your experience with the room, food and our staff was so memorable.

Thank you again for this glowing recommendation, we look forward to your next visit soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tasmania
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed May 11, 2014

Stayed 2 nights on a working weekend and found this hotel very good.
Is nice and bright inside as you enter and the staff are friendly and attentive.
Rooms were fresh, modern and clean which really should be the standard everywhere.

It is out of the CBD and so is a taxi ride for work and or meals/entertainment but that is the case in most trips.

Room Tip: Ask for a high room as it's nice and quiet with regards to traffic.
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, May 14, 2014
Dear Richneet,

Thank you for your recommendation of Hotel Grand Chancellor Brisbane. It is always wonderful to hear from satisfied guests and I am delighted that the hotel hit the mark for you.

Thank you again for your feedback, I hope we will be able to welcome you back to the hotel again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loxton, Australia
1 review
Reviewed May 5, 2014

I was one of a party of 5 people who stayed aat this hotel from24/4/2014 until28/4/2014.We enjoyed every naspect of our stay.The rooms were excellent,service first class,food tasty and reasonably priced.Special mention needs to be made of the staff on the reception desk.Thanks to Audrey for her help with the luggage on checkout and Kate for booking our Qtour trip to Eumundi markets.We would love to return.Aub Mattner Loxton S.A. 5333

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aubrey m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGCSP-Management, General Manager at Grand Chancellor Brisbane, responded to this review, May 14, 2014
Dear aubrey m,

What a glowing review – thank you so much! I was so immensely pleased to read that you had such an all-round positive experience while at Hotel Grand Chancellor Brisbane. I am especially appreciative of your mention of our friendly staff and will be sure to commend them for a job well done.

It is wonderful to hear that you would love to return, so we hope to have the pleasure of welcoming you again soon.

Best regards,

Peter Yared
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Chancellor Brisbane

Property: Grand Chancellor Brisbane
Address: 23 Leichhardt St | Cnr Wickham Terrace, Brisbane, Queensland 4000, Australia
Phone Number:
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotel in Brisbane
#35 Business Hotel in Brisbane
#40 Romantic Hotel in Brisbane
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Chancellor Brisbane 4.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Grand Chancellor Brisbane Hotel Brisbane
Grand Chancellor Hotel Brisbane
Brisbane Grand Chancellor Hotel

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