Arrived at hotel after early morning flight after being away for three weeks. Was told that they cannot issue keys due to some ongoing maintenance, had to be escorted to room and collect keys later, told credit card was rejected (even though room was supposed to be prepaid through Accor), room was very ordinary and next to lift, lower storey, noisy aircon, broken tv remote, bathroom tiles mouldy, room in need of urgent renovations. Not a good reward for Accor AD+ GOLD member and my loyalty for the last 7 years
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