DO NOT EVER STAY HERE! These rude nasty incompetent and VERY UNPROFESSIONAL managers do not follow a safe Motel Room Key Protocol. We arrived in the evening when it was dark, and retrieved our key from the Safety Deposit Box on the outside of Reception as instructed, and proceeded to what we thought was our room, only to enter a darkened room which showed signs of already having an occupant/occupant. We hastily backed out of the room only to be met by a group of four frightened women from the room next door armed with a high heel spiked shoe – all ready and armed to attack us from behind as we backed out of the occupied room! What a frightening welcome to this so-called “safe” Motel.
One of the four women rang the After Hours number, and a very surly “manager” came down to greet us and find us another room. He admitted that he had caused the problem by giving the four young women the room as their booking was wrong, but he gave them our room WITHOUT a key, and informed them he didn’t know where the key was. (He actually gave them access using his Master Key - surely that would have sounded a warning). When we got to Reception the next morning, his partner admitted that she had caused the problem by allocating the room to us and leaving the key in the Safety Deposit Box for us to collect. When we pointed out to her how unsafe we had felt when we were nearly attacked in the dark, she pointed out that “we hadn’t been attacked” and brushed us off. Said our booking was on the computer but had severe difficulty understanding how it worked. She is the rudest hotel “Manager” we have ever run in to on our travels, and we travel frequently. She wasn’t prepared to let us talk to the owner of the Motel, wasn’t prepared to discount our room rate in compensation, threatened to ring the police if we didn’t get off the property, and we encouraged her to call the Police, as she was totally out of hand and EXTREMELY UNPROFESSIONAL, she then refused to ring the Police, and refused to give us the location of the nearest Police Station so we could report this incident. How dare you treat us like this!
We were assured that the female manager she would get back in contact with us after she had spoken with the owner of P.A. Apartments. We have since sent 2 e.mails to the P.A. Apartments in Brisbane requesting correspondence with the manager, and/or a discount of our room rate. This VERY INCOMPETENT so-called “Manager” obviously feels that the full rate for this room is right and reasonable even when so very obviously PATENTLY UNSAFE on the one night we stayed. We can only assume that she has tried to hush this incident up, and has not informed the owner of the P.A. Apartments, and we feel the only way to bring this horribly frightening incident to their attention is by posting on Trip Advisor.
On the morning we left, we spoke to another guest in the car park underneath the building who was also leaving. She said she would never stay there again, she had only stayed there as the Motel she usually stayed at just down the road was booked out for this particular night. Hope word of mouth gets around about P.A. Apartments and how unpleasant it is to stay there.
Shame on both Managers of P.A. Apartments – you are both an absolute joke – don’t know why you are still employed – maybe you need to go on a Management/Safety Protocol course immediately and learn how to treat your guests and keep them safe!!
Let’s see if the owner of P.A. Apartments has the guts to do anything about this situation now – or if this sort of behavior towards guests comes from the top!!
K & G Anderson
- Official Description (provided by the hotel):
- We aim to give you a 'home away from home' experience for anything from one night to months at a time. Cooking facilities, privacy and easy access to shopping, PA Hospital, transport and other services together add up to a satisfying and nurturing Brisbane experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Travelocity and Hotwire so you can book your PA Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.