I have stayed at this hotel before (perhaps a year ago) but didn't review it at the time as it was under construction, with the pool area and gym still not complete.
You get an instant feeling of being in a protected space when you come into this hotel. It is chic and very smart, a little bit zen, very up to date. Reception and booking all painless here, with friendly people in charge at their very informal-feeling front desk. The rooms are beautiful, not really large, but perfectly formed. Giant bed (is it a king?) with very good linen, nice and comfy, small lounge, fully equipped kitchen with plenty of glassware, crockery, pots & pans... good lighting, plenty of good wardrobes, with all of the things that you would expect such as a good iron, etc. Nice adequate bathroom, but wow a bath would be nice. The place is very smart. It looks and feels really good. The decor is excellent. The rooms all have a private terrace, mine with a fantastic city view. Six or seven minutes walk and you are in the city centre for shopping.
Now there are a couple of things that need to be said...
I arrived thirsty and remembered that there was a vending machine at reception, so while I was checking in I went to look for water, but unfortunately the vending machine was empty except for four cans of pepsi. No water. I asked for water. The receptionist pointed me to a complimentary glass jar of water on the front desk, which I gratefully guzzled from... to discover that the water was stale and tasted like mould. It was really rotten. I asked the girls if there was anywhere that I could get water and they said "the tap water is fine", each of them with their bottles of water in front of them on the reception desk. I suggest to management that making sure that bottled water is available to clients is an absolute minimum requirement. Likewise, when I asked for ice, I was told to go to the corner store. Fair enough, but it wouldn't be too difficult to put in a fridge full of water and an ice machine, just one, for the apartments to share. In their favour, the fridge in the room was really good and had a kind-of little ice-maker in the freezer, which gave me a few cubes in a couple of hours. Not enough to fill an ice-bucket and unsatisfactory for a tired traveller who wants a G & T with clinking ice-cubes as soon as they arrive... but anyway...
The pool area is new but already looks a bit sad and unloved. The "gym" (3 pieces of exercise equipment in an open shed in the pool area) is uninviting, cold in the winter (and I suspect stinking hot in the summer)...
The halls and common areas are getting a little bit knocked-around and could do with some love.
The towels were a bit worn out, thin and threadbare.
In general I love this hotel and will stay again and again. In fact this morning I longed to stay another night to have a good sleep in, in that wonderful bed, but I had to get up and go, I had somewhere to be.
- Official Description (provided by the hotel):
- At Punthill Brisbane you will discover stylish and spacious accommodation on Astor Terrace, Spring Hill, only a few minute’s walk to the heart of Brisbane CBD. Our Studio Apartments feature luxurious king beds, private balcony, kitchen, workspace, Flat Screen TV, Ipod dock and a quirky, contemporary designer furnish. Guests can unwind at the end of the day in our cool outdoor courtyard featuring heated Swimming Pool, Spa, Open Air Gymnasium and Courtyard area. Punthill Brisbane is located just a short walk away from Central Train Station, Queen Street Mall and Brisbane's thriving business and commercial business districts, making it the perfect accommodation choice for business and leisure travelers. ... more less
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