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Bonapartes Serviced Apartments
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Reviews (44)
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Reviewed December 16, 2009

Do not stay here!!!! Any notion of hospitality and organisation does not exist at this place!!!

I booked and paid up-front several weeks in advance for a couple of apartments for myself and some friends for a weekend in Brisbane. Upon arrival all doors into the facility were locked (one with chain and padlock) so we couldn't even access the lobby/reception!! There were no contact numbers anywhere on the front or back doors but luckilly I had my iphone so I got the number off their website and it rang out every time!! We had to sit outside the door until a hotel guest happened to exit (40min later!). THIS WAS AT 4PM ON A FRIDAY AFTERNOON!!! Not exactly quiet check-in time for a hotel.

The reception was UNATTENDED, no staff ANYWHERE! I called the in-case-of-emergency mobile number discretely placed on a noticeboard and the staff member on the other end of the line made a fuss because he was at home and had to come and help us(WTF??!!). 30min later he arrives, he cant find our bookings, and after another hour of fussing around we get access to rooms that haven't been cleaned yet!!!

Broken bathroom doors, back-breaking sofa beds, blackouts and heavilly chlorinated pools aside(!!), we then come to the checkout...

The female manager walked into our apartments unannounced (privacy anyone??!), treats us like a bunch of school children (we are all professionals in our mid-30s) and spoke to us in a completely condescending tone telling us that everything needs to be clean or they will charge us $400 for cleaning, and that 'she wants it done amicably' (is there any other way?!). We go to the reception to check-out and IT TOOK US 3 HOURS TO CHECK OUT because they had processed our billing incorrectly and wanted to make sure we had paid the right amount (it turned out they had overcharged US!!). Through all this the manager was making accusations, and even threatened to call the police on us??!! We all stood there in complete disbelief. It was the most surreal/stupid/ridiculous situation I have experienced in a long time and it wasted half a day of my holiday that I would rather be spending doing something productive.

In summary... AVOID THIS PLACE!!!

  • Stayed: October 2009, traveled with friends
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4  Thank MaxiTaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2009

I can't believe there are 21 hotels in Brisbane that are worse than this dump.

When reception is closed and you call the hotel (to let them know that you'll be arriving at 10pm), the phone gets diverted to a non-existent number - helpful! When you do eventually get through, they'll give you the code to the front door and tell you that your apartment will be left unlocked and the key will be left on the kitchen table.

To get into the 'complex' you either have to ascend a very steep set of stairs or go down into car park (both poorly lit). Either way, you're greeted with a door that could've been used to protect a local crack den - how welcoming...

To get to any of the rooms that aren't on the ground floor, you'll need mountain climbing equipment as the stairs are that steep. Once in the rooms themselves, you'll notice that one of the first things stated in the information pack is that no refunds are given for early departures. You'll also realise that the windows are no use for anything other than keeping the rain out and if you're hoping to get any sleep after 0530 in the morning when the sun's streaming through the sheer curtains and the traffic noise is deafening, good luck!

Tripadvisor needs a "Would you recommend this hotel to your worst enemy" option. I'd tick no.

  • Stayed: September 2009, traveled on business
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4  Thank pomwhinging
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2009

Hello, Just wanted to warn all future guests not to bother with this place.
We were moving interstate and were looking for temporary accomadation until we could find a house and within minutes of arriving we were back at reception.
We found this place on the net and rang and booked for a week on arrival of the premises it was a dump noisy and rundown with cling wrap around the smoke alarm!!! we told the blond we were cancelling she asked why?
Not to our standards we booked from out of town looking to start work the following monday there was no way in the world we would have slept.
This place is only good for backpackers ...
Anyway we left and when my partner checked her visa the blond charged the entire weeks rent when we were not even in the room 5 minutes I know most people would understand a last minute cancellation and perhaps a single nights fee but a week what a joke all I can say is watch your back you ex call girl...

  • Stayed: July 2008, traveled as a couple
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3  Thank Paul12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2009

booked this place for 4 nights. the pictures online were deceiving. the actual apartment is old and run down. all fixtures are old even though furniture is not too bad. bathroom is terrible. small and old. apartment only has sheer curtain to the entrance. doesn't offer much for privacy. very very noisy! reception is meant to open 9-6. came back every night by 5.30pm and it's always shut except 1 night. stove not working and of course i couldn't tell anyone as the reception wasn't open for most of the time. really below motel standard rather than their self rated 4 star.

  • Stayed: July 2009, traveled on business
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3  Thank AdelaidePet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2009

My partner and I were moving back to brisbane and were looking for accommodation between finding a flat.
We booked 7 nights here through WOTIF, which was a pretty good deal, we only stayed here one night and thank god it was only one night. The front office staff didnt seem to know what was going on, check in was quite disorganised.
These apartments are like glorified backpackers, the rooms are old, tired, everything has a hole in it or is well past its sell by date! The room was clean, but the crockery, cutlery etc were not!!
Definately not boutique and dont be fooled by the pictures on their website! They are nothing like that!!
It is located on one of the busiest roads in Brisbane, noise doesnt stop! Even ear plugs didnt help!!
Also if you leave any rubbish in the apartment they will charge you $400 for the removal fee!!
Dont stay here, pay a bit more for somewhere quieter and more up to date.

  • Stayed: June 2009, traveled as a couple
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3  Thank VKDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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