In a few words: Bedbugs, dirty common areas, insecure hostel, rude staff, only long-termers that think they own the place, way too far from the city.
When we arrived in brisbane and called the hostel we were told that there was no pick up from the city, although advertised online, so had to take the train and find the place on our own- (strike 1!) Finally there and checked in by a rude staff member (strike 2), we wondered why we didn't get a key to our room and were told that: "oh no we don't lock our rooms here" WHAT?? (Strike 3) Anyways, first night cooking in the dirty kitchen was horrible. (strike 4) We were tired and it was nice they were showing a movie in the common area. But long termers would pause, rewind, discuss etc the movie as they liked, there was no way you could meat anyone unless you're part of the "group". So we went to get some sleep on the way-too-thin matress.
Next morning i woke up to hundreds of bed bug bites all over my body, legs, arms, face... (STRIKE 5 and out!) I used to work in a hostel in sydney and know all about bed bugs. Have never experienced or seen THAT many bites on anyone before! When talking to reception about this and asking to change rooms i was dismissed saying there were no other rooms available. All they did to help was 3 sprays of flyspray onto my mattress. I couldn't believe it! Went back to reception, there's no way i could spend another night in that bed. I even trie dto explain that these sprays don't kill the bed bugs at all- this is probably why there are so many, the room needs to be treated properly. The people at reception just shrug their shoulders, then one of them came with me to our room, took my sheets and placed them onto a different bed in that room- problem solved apparently!?! We had already paid for the 2nd and 3rd night and were told that there is no refund despite the trouble we had so we stayed for a 2nd night. I was in so much pain from all the huge bites, had fever that night and only with the help of some painkillers from my friendly roommates, cried myself to sleep.
Although we had paid for our 3rd night we just couldn't stand this place any longer and checked out that morning. We asked to speak to the manager about getting a refund at least for the unused night- but no chance. SO unfriendly. Reception just didn't care at all, weren't even surprised or bothered about the bed bugs, the dirty kitchen or anything else.
Please do yourselves a favour and stay somewhere else!
- Official Description (provided by the hotel):
- NEW OWNERS!!!! Manly Harbour Backpackers is the place to relax, party, have fun and make friends. Our friendly staff is here to look after you by offering the most exclusive homely stay with that extra personal touch. ... more less
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