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“Weekend turns into worst nightmare!!”

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Quest on Story Bridge
Ranked #18 of 139 Specialty Lodging in Brisbane
Certificate of Excellence
Reviewed September 30, 2012

After a sporting day with 3 teenage kids, My friend 7 I checked into this Hotel. We loaded into the elevator, doors closed and immediatly the elevator broke down and stopped. We called the emergency elevator bell, was placed on hold for several minutes, so I called the Manager at the front desk from my mobile phone. The male manager told me he would call the elevator mechanic and placed me on hold with no reply. I suffered an anxiety attack in the elevator, asked the manager to call 000 Fire Brigade, and he refused several times. In the end, we called 000 from the elevator (thank god we had mobile reception), and the fire fighters and ambulance attended after 30 minutes in a very hot, cramped elevator with 3 teenage kids and 2 adults. Once settled I asked the manager why he didnt call 000 and why he placed me on hold repeatedly, he replied: they cant do anything, and I was busy at the front desk! He was very unhelpful, refused to call 000 and plain rude. On top of this, we had a third child not in the elevator that was not given any info by the manager and was not reassurred that we would be ok: The manager eventually put our child on the phone in reception, and again I asked our child to get the manager to call 000.Then we get to our 2 bedroom apartment to watch the AFL grand final and we were presented with a room that smelled of fresh vomit with a clearly wet, cleaned floor from the vomit smell. The room was unbearable to stay in overnight, we brought this to the attention of the manager, he was rude, told us we can stay or leave, we asked him to find other accommodation and help us as we had kids, he refused to help us look. He told us the room was fine and he would come up. After 1.5 hours of requesting he attend the room, he showed, said the vomit smell and wet carpet was not vomit, offered to cover it up with a towel and carpet freshener, and offered us 50% discount. At 6pm, we found other accommodation which were very helpfull, and we checked out, very dissapointed. These events were witnessed and affected 3 adults and 3 teenage kids. The manager was rude, very disrespectful, unhelpful in an emergency, unwilling to call 000 when requested for a medical condition and to top that off then refused later that night to provide me with a Incident report. I am taking this up Monday with the Owner of the Quest on Story Bridge apartments and all other governing agencies. I cant believe this male manager is even allowed to work in the guest relations industry, or with people and members of the public in general. He was just plain flat out refusing to help us in any way, said that anxiety attacks was not a medical condition, why should he of called 000?

Room Tip: Dont stay here: noisy, smelly, unclean, rude and unhelpful manager. No duty of care.
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  • Stayed: September 2012, traveled with family
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3  Thank Bballtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine P, Manager at Quest on Story Bridge, responded to this reviewResponded October 3, 2012

Hi Bballtripper,

Thank you for your review of our property.

Once again, I apologise for your experience with us in regards to the lift and your apartment. I have spoken with the staff member involved and will be looking into further training for all staff in regards to such incidents.

Our team prides itself on the cleanliness of apartments and note that this occurence was an isolated incident.

I trust that you are satisfied with the voucher provided for a return stay with our property and we look forward to seeing you again soon.

Kind Regards
Katherine

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255 - 261 of 273 reviews

Reviewed September 26, 2012

Stayed here for a weekend, thought it was ok, nothing amazing, nothing bad. The Story Bridge Hotel over the road was very noisy and the aircon did not reach the bedroom easily. There was nothing wrong with the place but it certainly did not make me want to rush back and likewise I would not mind staying again.

  • Stayed: September 2012, traveled on business
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Thank infojunkieQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine P, Manager at Quest on Story Bridge, responded to this reviewResponded October 3, 2012

Hi infojunkieQld,

Thank you for your comments regarding your stay with Quest on Story Bridge.

In regards to the air conditioning, all air conditioning units are scheduled for servicing during October.

We are glad your enjoyed your stay with us and we hope to see you again in the future.

Kind Regards
Katherine

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Reviewed September 20, 2012

We booked a 1 bedroom apartment for a Saturday night. The front office staff (Dan!) was friendly and very helpful - made it worthwhile straight away. The room was a good size for the two of us and had everything we needed for the evening. It was very clean and tidy and looked great. The bed and pillows were comfy. The only downside was that the Story Bridge Hotel was directly across from our room and the noise went on until after 3.30am, so we didn't get much sleep. That wasn't a fault of Quest, just the location. Overall, we were very happy!

Room Tip: Ask for one at the rear of the hotel, not one overlooking the pool or on the side closest to the Sto...
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  • Stayed: September 2012, traveled as a couple
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Thank TheSteeleFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine P, Manager at Quest on Story Bridge, responded to this reviewResponded October 3, 2012

Hi TheSteeleFamily,

Thank you for your lovely review of our property. I am glad you enjoyed your stay with us and I have passed on your kind words to our front office and housekeeping staff.

We look forward to welcoming you back again soon.

Kind Regards
Katherine

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Reviewed September 16, 2012

Stayed on Weekend trip.
Location is excellent allowing easy access to Brisbane and the Gold Coast.
Apartment had just been renovated and was in very good condition. For a 1 bed apartment it is on the small size though plenty of room.
Reception staff where very good and help full.
Down size is that on a Friday and saturday there was a lot of noise from the street and Hotel opposite and I was told that Sunday is the big night.

  • Stayed: September 2012, traveled as a couple
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Thank AquaBuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine P, Manager at Quest on Story Bridge, responded to this reviewResponded October 3, 2012

Hi AquaBuck,

Thank you for your review of our property.

I am happy to hear that you enjoyed your stay with us and we hope to see you again in the future.

The Hotel opposite our property does follow strict liquor licensing regulations and are always mindful of surrounding guests and neighbours. We are happy to note requests for quieter rooms on weekends and would suggest this for your next stay with us.

Kind Regards
Katherine

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Reviewed September 14, 2012 via mobile

Stayed recently on business. You would think a 2bedroom apartment would b that. No this is 1bedroom loft with other bedroom between the front door and the lounge room. Not that handy if 2 of you there on work. Apart from that great location clean and tidy place. Can walk into city. One of the best pubs in brissy is over the road

  • Stayed: September 2012
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Thank coupleofbeersaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katherine P, Manager at Quest on Story Bridge, responded to this reviewResponded October 3, 2012

Hi Timfromperth,

Thank you for your recent review of Quest on Story Bridge.

Our 2 bedroom apartments are indeed loft apartments, which suit some but not all guests / families. I have passed on your comments regarding the cleanliness of the apartments to our housekeeping team and we thank you for your feedback.

Kind Regards
Katherine

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Reviewed July 5, 2012

Good Freindly and helpful staff. Rooms were clean and fresh. Although no restaurant, it is opposite some good eateries. Close to town.

Stayed: June 2012, traveled on business
Thank Max C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2012

I made this as a last minute booking and there wasn't much available but I was happy enough with it. The location is out of the city but it is very close to the river and the ferries were convenient. There is a pub across the road and a convenience store on the corner. We stayed in a loft apartment and the only main concerns were the air conditioning and sound proofing weren't very good but other than that it was good.

  • Stayed: June 2012, traveled with friends
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Thank Sail_far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest on Story Bridge

Address: Oakford Kangaroo Point 85 Deakin St, Brisbane, Queensland 4169, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 139 Specialty Lodging in Brisbane
Price Range: $94 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest on Story Bridge 4*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to Quest on Story Bridge serviced apartments Kangaroo Point in Brisbane. Just 600 metres from Brisbane's CBD you'll find Quest on Story Bridge. With easy access to Southbank, The Exhibition and Convention Centre, the Gabba, Fortitude Valley, Chinatown and public transport, Quest on Story Bridge Serviced Apartment accommodation caters to both the corporate and leisure traveller. Restaurants and cafes are in abundance and the proximity to Brisbane river provides an easy going charm. The comforts of home surround you as all one, two and three bedroom apartments have kitchen facilities along with separate lounge and dining areas and wireless internet. ... more   less 
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