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“Comfortable, good location, great staff”

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Rydges South Bank Brisbane
Ranked #37 of 157 Hotels in Brisbane
Perth, Australia
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable, good location, great staff”
4 of 5 bubbles Reviewed October 11, 2009

Stayed for one night on a stopover at the end of a family holiday.

The Rydges South Bank is a comfortable, well located (for South Bank excursions) hotel with a friendly atmosphere.

Parking at the hotel is purely via valet parking and at the times we checked in and checked out it was incredibly busy and chaotic yet the gentlemen running the parking seemed to know what was going on and how to handle the traffic, the cars and the guests all at once.

After a several large breakfasts over the previous days we really wanted a simple breakfast in the hotel room, a request to room service for some milk and bowls to go with our cereal was no problem at all.

The concierge staff were very helpful with our online airline check-in for the next day and with suggestions of nearby attractions that our children might be interested in.

The room, a junior suite, was clean and very comfortable. Our children slept on the foldout sofa bed which was made up and ready to go when we arrived.

Another nice touch was the prices on the wine in the mini-bar. They charged normal prices for a bottle of wine, which made it much easier to open a bottle knowing we were only going to drink half of it.

I would definitely look up the Rydges chain again after a lovely stay at South Bank.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, October 30, 2009
Many thanks for the review Antmark.

I'm extreemely pleased to hear of your positive experience at Rydges South Bank Brisbane. We're lucky to be located in such an fantastic precinct, that being South Bank, which is Brisbane's Cultural hub. It's pleasurable to also hear of your positive experiences with our concierge and room service teams.

Thanks again for taking the time to complete your review, we look forward to welcoming you back in the future.

Kindest Regards,

Scott Levey - Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,943 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (637)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 11, 2009

Great rooms & service, just a bit noisy along the hallway. Great breakfast buffet.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1-km-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callum_Kennedy, Executive Assistant Manager at Rydges South Bank Brisbane, responded to this review, November 1, 2009
Thanks for the review “Aussiedrunkgirl2”

I am pleased that you enjoyed your stay at Rydges South Bank, and would like to thank you for your comments about our superb breakfast buffet.

I look forward to welcoming you back to the hotel sometime.

Regards

Callum Kennedy
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart Tasmania
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed September 13, 2009

I have stayed at this hotel previously for work and this time was on my own for a couple of days with my kids. I chose this hotel because of its proximity to South Bank Beach for my kids. I am a rydges priority member and i assume because of this i was given a really great upgrade to a large suite room with a large balcony. This is something rydges seem to do really well and its really nice to feel like your loyalty to a brand is appreciated. the priority program also gives you discounts off food and drinks at the hotel which makes the prices really reasonable.
The staff were all very friendly, the room was immaculate.
this hotel doesnt have a pool which at first was a bit of an off put for me but its proximity to the south bank area means that doesnt matter, its probably just a shame they dont make more of that as the first time I stayed I didnt know about south bank and didnt bother taking bathers because there was no pool - I was a bit miffed when i realised there was a free pool so close by!
I would certainly recommend this hotel for work or pleasure, I wouldnt bother staying in the city itself unless I really had to - its a quick walk over the bridge anyway and this setting is just so much nicer.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lilysholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callum_Kennedy, Executive Assistant Manager at Rydges South Bank Brisbane, responded to this review, September 22, 2009
Thank you for the feedback “lilysholiday”

Glad you had the opportunity to visit South Bank for pleasure rather than business, I agree that “Streets Beach” is a great asset to the hotels location and since your comments we have made amends to our online literature.

I am also pleased that team managed to upgrade you and recognise you as one of our Rydges Priority Guests.

I do hope that next time you are in Brisbane I get the chance to personally welcome you back to the hotel.

Kindest regards

Callum Kennedy
Executive Assistant Manager
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Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 8, 2009

I've never written a review before, but when we stayed at Rydges South Bank we had such an amazing time I just had to write.
We drove and parked at the hotel, which was a little expensive, but it's a city hotel so it's to be expected (nothing like Sydney prices though). The valet boys were fabulous. Every time we asked for our car they got it immediately. They were swamped too - but always were always smiling!
Check in was a breeze - we were offered an upgrade to a river view room with a balcony and we took it. Wow - how beautiful the view was at night!
That night we had the wood fired pizzas in the CBD. My Husband is a big pizza fan and he loved them!
Breakfast the next morning was fantastic. We ate like kings and everything was fresh (not like some of the other hotels we've stayed at).
It was close to everything. South Bank is wonderful, you can get a cold rock ice cream and just walk around. Or catch a quick citycat down or up river.
Everyone at Rydges was so polite and friendly. Maybe it's a Queensland thing, because they are more friendly there than any other Rydges we've stayed at.
If you are going to Brisbane - you need to stay at Rydges South Bank!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ziola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 16, 2009
Many thanks for the review 'Ziola,'

I'm exceptionally pleased to hear how your experiences at Rydges South Bank Brisbane have prompted you to record your first view.

It's always a pleasure to hear of your experiences with our concierge and front desk teams; I must admit the Pizza's from CBD Cafe & Bar are definitely a hit with me! I'm glad to hear you enjoyed the South Bank Precinct and it's offerings to visitors and locals alike!

Once again thank you for taking the time to review the hotel, I look forward to welcoming you back in the future.

Kindest Regards,


Scott Levey
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surfers paradise
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 8, 2009

great staff, great rooms, great location, perfect weekend

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tamal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 16, 2009
Many thanks for the review 'tamal 1,'

Great the hear that you enjoyed the hospitality, the rooms and of course the fantastic South Bank precinct.

We look forward to welcoming you back for your next perfect weekend.

Kindest regards,


Scott Levey
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norway
Level Contributor
82 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed September 2, 2009

It should be noted that this hotel does not have wireless internet. You can purchase internet access using one of the two computers set up in the lobby. The internet runs so slowly (the slowest I have ever seen) that you run out of money on the card after sending one or two emails.

Business travellers or those who need internet access should think twice before booking this hotel.

Stayed August 2009, traveled on business
Helpful?
2 Thank l2teacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Callum_Kennedy, Executive Assistant Manager at Rydges South Bank Brisbane, responded to this review, September 8, 2009
Appreciate the review “I2teacher””

It was disappointing to read of your issues regarding the internet speed; I have passed these comments on to the IT company that supports the internet service. With regards to the wireless facilities this is a service that is currently under review by the hotel; however I would like to add that all public areas have wireless capability.

On your next visit to Brisbane please do not hesitate to contact me direct and I will ensure that your internet service is taken care of and I would also like the opportunity to welcome you back personally to Rydges Hotel South Bank.

Regards

Callum Kennedy
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2009

Over many years we have had the pleasure of staying at different Rydges Hotels around Australia, and have found that the service provided by everyone at Southbank to be exceptional. We would particularly like to acknowledge Callum Kennedy's personal attention to detail and his warm and friendly manner. We believe that the person at the top is reflected by the staff & team he oversees. His staff seemed to provide service above and beyond the call of duty.
Jodie Crawford was extremely helpful and meticulous in carrying out her duties in such a friendly manner, which I feel sure is a bonus to your organisation.
I have stayed at venues all round the world and the service provided is second to none. We look forward to many more stays at Rydges Southbank because of the reasons stated above.
Thank you one and all.

Sincerely
B & B Jeffreys

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BJQueensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOM-RydgesSB, Front Office Manager at Rydges South Bank Brisbane, responded to this review, September 16, 2009
Many thanks for the review 'BJQueensland,'

It's always a pleasure to hear of our guest's positive interactions with our valued team members. We have always taken pride in our customer service standards within the hotel, I can assure all that this message is echoed throughout all team members, top to toe.

Thank you once again for sharing your experience, we look forward to welcoming you back to the hotel in the future.

Kindest regards,


Scott Levey
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges South Bank Brisbane

Property: Rydges South Bank Brisbane
Address: Rydges Southbank 9 Glenelg St | South Brisbane, Brisbane, Queensland 4101, Australia
Location: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Brisbane
#36 Romantic Hotel in Brisbane
#37 Luxury Hotel in Brisbane
#45 Business Hotel in Brisbane
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rydges South Bank Brisbane 4.5*
Number of rooms: 304
Official Description (provided by the hotel):
Rydges South Bank is situated in Brisbane’s most enviable location, the South Bank arts and entertainment precinct. The hotel adjoins with the Brisbane Convention Centre via a walkway, it is only a few minutes walk to the Queensland Performing Arts Centre, the Queensland Museum, State Library of Queensland and the new magnificent Gallery of Modern Art. Downtown Brisbane, Treasury Casino and the Queen Street Mall are an easy 10 minute stroll away. With Bacchus South Bank & CBD Cafe, Bar and Dining both located at Rydges you don't need to go far for a fantastic food and beverage selection. ... more   less 
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Also Known As:
Rydges South Bank Brisbane Hotel Brisbane
Rydges South Bank Hotel Brisbane
Brisbane Rydges South Bank

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